TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from It’s Great I really enjoy I felt comfortable When I asked questions they was on point I will recommend other
Date published: 2023-01-28
Rated 1 out of 5 by from I Did all the Work and was charged How is it that I did all the filing, but ended up charged 177$? That makes no sense I didn’t call nor and anyone questions in the chat. I did it all on my own. I feel 177$ is a over charge for this service. But Thank you for another year of me filing. It’s been six years you’d think you would show some type of customer loyalty but nope I’m charged 177$ for doing most of the work.
Date published: 2023-01-28
Rated 5 out of 5 by from never have problems they are awesome had a few questions and the live expert was amazing at helping me figure it out. i had no problems filing on my own .
Date published: 2023-01-28
Rated 5 out of 5 by from Easy It was quick. Great help from Chat. Got done faster than I expected.
Date published: 2023-01-28
Rated 5 out of 5 by from Very Easy Easy to follow will definitely use going forward!!
Date published: 2023-01-28
Rated 5 out of 5 by from Excellent! This is my 10th year using Turbo Tax and would never use another product. Flawless
Date published: 2023-01-28
Rated 5 out of 5 by from Fast and easy I love the guidance and help. We were able to find a few little errors that would have caused a big slow down.
Date published: 2023-01-28
Rated 5 out of 5 by from TurboTax is the way to file! TurboTax was an easy and worry free way of filing. There are experts on hand to chat or talk with by phone. In any instance of needing support these tax professionals were there to help dissolve any issue I thought needed further assisting.
Date published: 2023-01-28
Rated 5 out of 5 by from Quick and easy Always the easiest and quickest way to prepare my return.
Date published: 2023-01-28
Rated 2 out of 5 by from Prices $39 for State to save time(does give you the option to in put everything yourself) and to find deductibles. Had to pay $39 to submit form 1099g for federal. Shouldn't be forced to pay for the state assistance I didn't want nor need. Wish I knew that before I filed federal but received my 1099g(didn't know I was gonna received this)after the fact.
Date published: 2023-01-28
All TurboTax® Offerings Reviews - Page 859
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from It’s Great I really enjoy I felt comfortable When I asked questions they was on point I will recommend other
Date published: 2023-01-28
Rated 1 out of 5 by from I Did all the Work and was charged How is it that I did all the filing, but ended up charged 177$? That makes no sense I didn’t call nor and anyone questions in the chat. I did it all on my own. I feel 177$ is a over charge for this service. But Thank you for another year of me filing. It’s been six years you’d think you would show some type of customer loyalty but nope I’m charged 177$ for doing most of the work.
Date published: 2023-01-28
Rated 5 out of 5 by from never have problems they are awesome had a few questions and the live expert was amazing at helping me figure it out. i had no problems filing on my own .
Date published: 2023-01-28
Rated 5 out of 5 by from Easy It was quick. Great help from Chat. Got done faster than I expected.
Date published: 2023-01-28
Rated 5 out of 5 by from Very Easy Easy to follow will definitely use going forward!!
Date published: 2023-01-28
Rated 5 out of 5 by from Excellent! This is my 10th year using Turbo Tax and would never use another product. Flawless
Date published: 2023-01-28
Rated 5 out of 5 by from Fast and easy I love the guidance and help. We were able to find a few little errors that would have caused a big slow down.
Date published: 2023-01-28
Rated 5 out of 5 by from TurboTax is the way to file! TurboTax was an easy and worry free way of filing. There are experts on hand to chat or talk with by phone. In any instance of needing support these tax professionals were there to help dissolve any issue I thought needed further assisting.
Date published: 2023-01-28
Rated 5 out of 5 by from Quick and easy Always the easiest and quickest way to prepare my return.
Date published: 2023-01-28
Rated 2 out of 5 by from Prices $39 for State to save time(does give you the option to in put everything yourself) and to find deductibles. Had to pay $39 to submit form 1099g for federal. Shouldn't be forced to pay for the state assistance I didn't want nor need. Wish I knew that before I filed federal but received my 1099g(didn't know I was gonna received this)after the fact.
Date published: 2023-01-28
All TurboTax® Offerings Reviews - Page 859