TURBOTAX CUSTOMER REVIEWS
TurboTax Free Edition Reviews
Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify
(4.8/5
| 68973 reviews)
Star ratings are from 2022
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Rated 3 out of 5 by
robobands from
Confusing site but it's really the only option
I find the site super confusing and hard to navigate, particularly the self-employed version. The questions are very unclear. I think questions structured as double negatives on tax instructions just leads to a poor user experience. It's hard to follow along. The branding is pretty, though.
Date published: 2022-04-06
Rated 4 out of 5 by
Rrrccc from
Thank you turbo tax!
Turbo tax is excellent! It is fast and easy to use.
Date published: 2022-04-06
Rated 4 out of 5 by
Ron_G from
Turbotax Full Service Premier is very convenient
My family and I were pressed for time and were traveling abroad. So using Turbotax Live Full Service Premier allowed us to outsource the filing of our return while leveraging the information turbotax had from our previous filing years.
Date published: 2022-04-06
Rated 1 out of 5 by
The_Dude from
Convenient Until You Have Problems
I like being able to get all my tax documents by linking my accounts to things, but I've had an issue where my tax return is getting refused due to duplicate information. I went through the fix it now steps and no where in those steps does the software allow me to go back and check my return for errors. I just have to resubmit my claim for now and cross my figures. Note this all happened outside of normal business hours for turbotax, and while this isn't completely their fault, their autonomous help agent makes it impossible to send an email on tax questions. It's either wait till tomorrow or shove it, which for $75 + is kind of ridiculous. I've used cheaper tax software, and all you're paying for here is the bank and brokerage connectivity, passed that its just a nicer looking eztaxreturn which allows you to submit a more complex 1099-DIV
Date published: 2022-04-06
Rated 5 out of 5 by
Iamamomof2 from
nICE
Easy process and would encourage anyone to try. Thanks
Date published: 2022-04-06
Rated 5 out of 5 by
Antonis6886 from
Turbo tax takes the stress out of the process
Helpful checking for every tax break possible . I would recommend turbo tax to everyone
Date published: 2022-04-06
Rated 5 out of 5 by
kgbobash from
Great to have live CPAs available for advice
Having the ability to contact various CPAs during the process of doing my taxes was invaluable. I have confidence in the calculations done by TurboTax.
Date published: 2022-04-06
Rated 5 out of 5 by
Monkeyfistz from
Turbo tax easy AF!
Easy to use!!! And fastest way to file. Don't waste your money with those tax prepares, half the time you probably know more about your taxes than they do. They are not accountants.......
Date published: 2022-04-06
Rated 4 out of 5 by
KYO138 from
GOOD JOB
I WOULD'VE LIKE TO SPEAK WITH ONE OF THE LIVE REP. BUT IT SAID THEY WERE ALL BUSY AND THEY WANT U TO GET AN APPOINTMENT AND I DONT HAVE THE TIME .
Date published: 2022-04-06
Rated 4 out of 5 by
Kyros1824 from
Very good for beginners
Very easy to use and well built. Still would suggest you have someone look it over
All TurboTax® Offerings Reviews - Page 7419
Date published: 2022-04-06
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 3 out of 5 by
robobands from
Confusing site but it's really the only option
I find the site super confusing and hard to navigate, particularly the self-employed version. The questions are very unclear. I think questions structured as double negatives on tax instructions just leads to a poor user experience. It's hard to follow along. The branding is pretty, though.
Date published: 2022-04-06
Rated 4 out of 5 by
Rrrccc from
Thank you turbo tax!
Turbo tax is excellent! It is fast and easy to use.
Date published: 2022-04-06
Rated 4 out of 5 by
Ron_G from
Turbotax Full Service Premier is very convenient
My family and I were pressed for time and were traveling abroad. So using Turbotax Live Full Service Premier allowed us to outsource the filing of our return while leveraging the information turbotax had from our previous filing years.
Date published: 2022-04-06
Rated 1 out of 5 by
The_Dude from
Convenient Until You Have Problems
I like being able to get all my tax documents by linking my accounts to things, but I've had an issue where my tax return is getting refused due to duplicate information. I went through the fix it now steps and no where in those steps does the software allow me to go back and check my return for errors. I just have to resubmit my claim for now and cross my figures. Note this all happened outside of normal business hours for turbotax, and while this isn't completely their fault, their autonomous help agent makes it impossible to send an email on tax questions. It's either wait till tomorrow or shove it, which for $75 + is kind of ridiculous. I've used cheaper tax software, and all you're paying for here is the bank and brokerage connectivity, passed that its just a nicer looking eztaxreturn which allows you to submit a more complex 1099-DIV
Date published: 2022-04-06
Rated 5 out of 5 by
Iamamomof2 from
nICE
Easy process and would encourage anyone to try. Thanks
Date published: 2022-04-06
Rated 5 out of 5 by
Antonis6886 from
Turbo tax takes the stress out of the process
Helpful checking for every tax break possible . I would recommend turbo tax to everyone
Date published: 2022-04-06
Rated 5 out of 5 by
kgbobash from
Great to have live CPAs available for advice
Having the ability to contact various CPAs during the process of doing my taxes was invaluable. I have confidence in the calculations done by TurboTax.
Date published: 2022-04-06
Rated 5 out of 5 by
Monkeyfistz from
Turbo tax easy AF!
Easy to use!!! And fastest way to file. Don't waste your money with those tax prepares, half the time you probably know more about your taxes than they do. They are not accountants.......
Date published: 2022-04-06
Rated 4 out of 5 by
KYO138 from
GOOD JOB
I WOULD'VE LIKE TO SPEAK WITH ONE OF THE LIVE REP. BUT IT SAID THEY WERE ALL BUSY AND THEY WANT U TO GET AN APPOINTMENT AND I DONT HAVE THE TIME .
Date published: 2022-04-06
Rated 4 out of 5 by
Kyros1824 from
Very good for beginners
Very easy to use and well built. Still would suggest you have someone look it over
All TurboTax® Offerings Reviews - Page 7419
Date published: 2022-04-06