TURBOTAX CUSTOMER REVIEWS
TurboTax Free Edition Reviews
Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify
(4.8/5
| 68973 reviews)
Star ratings are from 2022
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Rated 1 out of 5 by
Bert39 from
Unhappy with Turbo Tax
Even though I finished my taxes by the due date because of the way your system is set up I was charged a penalty on my 2020 taxes ($481) now I find that I will be penalized for 2021 for a late return. I printed out what I thought was the finished taxes and because the cover pages said my taxes would be deducted the day I filed, I assumed it was done. I kept checking with the IRS but couldn't speak with anyone because of the COVID situation thought they were behind in verifying receipt of my return. I finally I called turbo Tax regarding the late filing of my 2020 taxes, instead of the Customer Service Rep researching and explaining that the filing was not complete they blamed it on the IRS I called them and they blamed it on Turbo Tax. You should not take your fee out until you are sure that the IRS has credited the Taxpayers account. I am upset because now I will be penalized for filing late. I don't know if I will be using Turbo Tax next year. I didn't have this problem in prior years so I am very disappointed..
Date published: 2022-04-25
Rated 5 out of 5 by
William Howard from
Awesome
excellent phone support. Very patient and clearly gave instructions
Date published: 2022-04-25
Rated 5 out of 5 by
LILROBROB from
Turbot !ax is Great
It was very easy, I had the call center called me back and was very helpful.
Date published: 2022-04-25
Rated 5 out of 5 by
Ty T3 from
TurboTax app is very easy to use
Turbo tax reviewed my return making it easier to file.
Date published: 2022-04-25
Rated 5 out of 5 by
THEBUTLER1978 from
Great software
This is one of the easiest ways to do your taxes! Hands down!
Date published: 2022-04-25
Rated 5 out of 5 by
dwan22334445 from
awesome service
fast simple and easy, great with instructions and helping you understand what you are filling out. great leaders
Date published: 2022-04-25
Rated 5 out of 5 by
twe54 from
Awesome
Been with them a long time and never let me down for real.
Date published: 2022-04-25
Rated 5 out of 5 by
Pastor Pat from
I LOVE My Turbo Tax Family
I had a problem with a form and it would not allow me to E-file. After talking with a live rep, I was able to E-file my taxes. I didn't even know I could delete a form myself, so I learned something new.
Date published: 2022-04-25
Rated 5 out of 5 by
Eddie moms spaghetti from
easy to use
It was fast and easy to use , all I had to do is snap pics of w2 and 1099
Date published: 2022-04-25
Rated 5 out of 5 by
Silly12 from
Easy to use
Convenient website , easy to use and very simple site
All TurboTax® Offerings Reviews - Page 7276
Date published: 2022-04-25
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 1 out of 5 by
Bert39 from
Unhappy with Turbo Tax
Even though I finished my taxes by the due date because of the way your system is set up I was charged a penalty on my 2020 taxes ($481) now I find that I will be penalized for 2021 for a late return. I printed out what I thought was the finished taxes and because the cover pages said my taxes would be deducted the day I filed, I assumed it was done. I kept checking with the IRS but couldn't speak with anyone because of the COVID situation thought they were behind in verifying receipt of my return. I finally I called turbo Tax regarding the late filing of my 2020 taxes, instead of the Customer Service Rep researching and explaining that the filing was not complete they blamed it on the IRS I called them and they blamed it on Turbo Tax. You should not take your fee out until you are sure that the IRS has credited the Taxpayers account. I am upset because now I will be penalized for filing late. I don't know if I will be using Turbo Tax next year. I didn't have this problem in prior years so I am very disappointed..
Date published: 2022-04-25
Rated 5 out of 5 by
William Howard from
Awesome
excellent phone support. Very patient and clearly gave instructions
Date published: 2022-04-25
Rated 5 out of 5 by
LILROBROB from
Turbot !ax is Great
It was very easy, I had the call center called me back and was very helpful.
Date published: 2022-04-25
Rated 5 out of 5 by
Ty T3 from
TurboTax app is very easy to use
Turbo tax reviewed my return making it easier to file.
Date published: 2022-04-25
Rated 5 out of 5 by
THEBUTLER1978 from
Great software
This is one of the easiest ways to do your taxes! Hands down!
Date published: 2022-04-25
Rated 5 out of 5 by
dwan22334445 from
awesome service
fast simple and easy, great with instructions and helping you understand what you are filling out. great leaders
Date published: 2022-04-25
Rated 5 out of 5 by
twe54 from
Awesome
Been with them a long time and never let me down for real.
Date published: 2022-04-25
Rated 5 out of 5 by
Pastor Pat from
I LOVE My Turbo Tax Family
I had a problem with a form and it would not allow me to E-file. After talking with a live rep, I was able to E-file my taxes. I didn't even know I could delete a form myself, so I learned something new.
Date published: 2022-04-25
Rated 5 out of 5 by
Eddie moms spaghetti from
easy to use
It was fast and easy to use , all I had to do is snap pics of w2 and 1099
Date published: 2022-04-25
Rated 5 out of 5 by
Silly12 from
Easy to use
Convenient website , easy to use and very simple site
All TurboTax® Offerings Reviews - Page 7276
Date published: 2022-04-25