TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72147 reviews)
Star ratings are from 2021
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Rated 3 out of 5 by from TurboTax Still Takes Work TurboTax is good, but fails in the Joint Partnership K-1 area... the wording is confusing, though I had all my data from Securities firm and Partnership, reported on Federal forms the software did not complete, include or tabulate correctly. It took a great deal of additional time to prepare -- the second year of this! Also, I got new Apple computers and the old 2019 software could not be accessed to download the 2019 completed forms. This was frustrating. The 2020 TurboTax did access our 2019 completed tax information and insert it into the 2020 report, but I can no longer access my 2019 submission to IRS! This is really frustrating.... therefore, I'm giving TurboTax a 3 Star... K-1 this year and last, and not being able to access 2019 tax submission is really bad! The rest of the program is still good and I'll attempt it one more year before I start shopping for an alternative software.
Date published: 2021-04-05
Rated 5 out of 5 by from Made my taxes supremely easy to do I needed to get my taxes done in a quick way without the need of someone else, Turbotax made every step easy to understand and complete
Date published: 2021-04-05
Rated 5 out of 5 by from Easy as pie! Turbo tax takes you by the hand and walks you through every step. They made it super simply and I am very grateful!
Date published: 2021-04-05
Rated 5 out of 5 by from TurboTax makes it so easy! Using TurboTax makes tax prep easy. This is probably my 4th or 5th year using it. It walks you through every step, autofills info saving you time, and allows for several checkpoints along the way. No need to save, it saves for you as you go!
Date published: 2021-04-05
Rated 4 out of 5 by from turbo tax works for me I have used turbo tax for several years, never had trouble.
Date published: 2021-04-05
Rated 4 out of 5 by from Better than you'd expect They provide explanations for everything that the average person can understand, rather than just slapping you with legal speak they hope you'll understand. The only reason they miss a star is they keep advertising higher price packages at every turn, which I get why but c'mon.
Date published: 2021-04-05
Rated 5 out of 5 by from Fast and easy Completed it all quickly online without any problems
Date published: 2021-04-05
Rated 2 out of 5 by from Turbotax is not awesome Not friendly for going through on individual items like rentals. I have to go through each question instead of jumping to the areas I want to fill out like in the past.
Date published: 2021-04-05
Rated 5 out of 5 by from Turbo Tax is so user friendly and professional! It is so user friendly and the tax experts are awesome!
Date published: 2021-04-05
Rated 5 out of 5 by from Turbo Tax was easy to work with Have been using it for years and think it is a great software pkg for raxes
Date published: 2021-04-05
All TurboTax® Offerings Reviews - Page 7276
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from TurboTax Still Takes Work TurboTax is good, but fails in the Joint Partnership K-1 area... the wording is confusing, though I had all my data from Securities firm and Partnership, reported on Federal forms the software did not complete, include or tabulate correctly. It took a great deal of additional time to prepare -- the second year of this! Also, I got new Apple computers and the old 2019 software could not be accessed to download the 2019 completed forms. This was frustrating. The 2020 TurboTax did access our 2019 completed tax information and insert it into the 2020 report, but I can no longer access my 2019 submission to IRS! This is really frustrating.... therefore, I'm giving TurboTax a 3 Star... K-1 this year and last, and not being able to access 2019 tax submission is really bad! The rest of the program is still good and I'll attempt it one more year before I start shopping for an alternative software.
Date published: 2021-04-05
Rated 5 out of 5 by from Made my taxes supremely easy to do I needed to get my taxes done in a quick way without the need of someone else, Turbotax made every step easy to understand and complete
Date published: 2021-04-05
Rated 5 out of 5 by from Easy as pie! Turbo tax takes you by the hand and walks you through every step. They made it super simply and I am very grateful!
Date published: 2021-04-05
Rated 5 out of 5 by from TurboTax makes it so easy! Using TurboTax makes tax prep easy. This is probably my 4th or 5th year using it. It walks you through every step, autofills info saving you time, and allows for several checkpoints along the way. No need to save, it saves for you as you go!
Date published: 2021-04-05
Rated 4 out of 5 by from turbo tax works for me I have used turbo tax for several years, never had trouble.
Date published: 2021-04-05
Rated 4 out of 5 by from Better than you'd expect They provide explanations for everything that the average person can understand, rather than just slapping you with legal speak they hope you'll understand. The only reason they miss a star is they keep advertising higher price packages at every turn, which I get why but c'mon.
Date published: 2021-04-05
Rated 5 out of 5 by from Fast and easy Completed it all quickly online without any problems
Date published: 2021-04-05
Rated 2 out of 5 by from Turbotax is not awesome Not friendly for going through on individual items like rentals. I have to go through each question instead of jumping to the areas I want to fill out like in the past.
Date published: 2021-04-05
Rated 5 out of 5 by from Turbo Tax is so user friendly and professional! It is so user friendly and the tax experts are awesome!
Date published: 2021-04-05
Rated 5 out of 5 by from Turbo Tax was easy to work with Have been using it for years and think it is a great software pkg for raxes
Date published: 2021-04-05
All TurboTax® Offerings Reviews - Page 7276