TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 1 out of 5 by from Unhappy with Turbo Tax Even though I finished my taxes by the due date because of the way your system is set up I was charged a penalty on my 2020 taxes ($481) now I find that I will be penalized for 2021 for a late return. I printed out what I thought was the finished taxes and because the cover pages said my taxes would be deducted the day I filed, I assumed it was done. I kept checking with the IRS but couldn't speak with anyone because of the COVID situation thought they were behind in verifying receipt of my return. I finally I called turbo Tax regarding the late filing of my 2020 taxes, instead of the Customer Service Rep researching and explaining that the filing was not complete they blamed it on the IRS I called them and they blamed it on Turbo Tax. You should not take your fee out until you are sure that the IRS has credited the Taxpayers account. I am upset because now I will be penalized for filing late. I don't know if I will be using Turbo Tax next year. I didn't have this problem in prior years so I am very disappointed..
Date published: 2022-04-25
Rated 5 out of 5 by from Awesome excellent phone support. Very patient and clearly gave instructions
Date published: 2022-04-25
Rated 5 out of 5 by from Turbot !ax is Great It was very easy, I had the call center called me back and was very helpful.
Date published: 2022-04-25
Rated 5 out of 5 by from TurboTax app is very easy to use Turbo tax reviewed my return making it easier to file.
Date published: 2022-04-25
Rated 5 out of 5 by from Great software This is one of the easiest ways to do your taxes! Hands down!
Date published: 2022-04-25
Rated 5 out of 5 by from awesome service fast simple and easy, great with instructions and helping you understand what you are filling out. great leaders
Date published: 2022-04-25
Rated 5 out of 5 by from Awesome Been with them a long time and never let me down for real.
Date published: 2022-04-25
Rated 5 out of 5 by from I LOVE My Turbo Tax Family I had a problem with a form and it would not allow me to E-file. After talking with a live rep, I was able to E-file my taxes. I didn't even know I could delete a form myself, so I learned something new.
Date published: 2022-04-25
Rated 5 out of 5 by from easy to use It was fast and easy to use , all I had to do is snap pics of w2 and 1099
Date published: 2022-04-25
Rated 5 out of 5 by from Easy to use Convenient website , easy to use and very simple site
Date published: 2022-04-25
All TurboTax® Offerings Reviews - Page 7276
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Unhappy with Turbo Tax Even though I finished my taxes by the due date because of the way your system is set up I was charged a penalty on my 2020 taxes ($481) now I find that I will be penalized for 2021 for a late return. I printed out what I thought was the finished taxes and because the cover pages said my taxes would be deducted the day I filed, I assumed it was done. I kept checking with the IRS but couldn't speak with anyone because of the COVID situation thought they were behind in verifying receipt of my return. I finally I called turbo Tax regarding the late filing of my 2020 taxes, instead of the Customer Service Rep researching and explaining that the filing was not complete they blamed it on the IRS I called them and they blamed it on Turbo Tax. You should not take your fee out until you are sure that the IRS has credited the Taxpayers account. I am upset because now I will be penalized for filing late. I don't know if I will be using Turbo Tax next year. I didn't have this problem in prior years so I am very disappointed..
Date published: 2022-04-25
Rated 5 out of 5 by from Awesome excellent phone support. Very patient and clearly gave instructions
Date published: 2022-04-25
Rated 5 out of 5 by from Turbot !ax is Great It was very easy, I had the call center called me back and was very helpful.
Date published: 2022-04-25
Rated 5 out of 5 by from TurboTax app is very easy to use Turbo tax reviewed my return making it easier to file.
Date published: 2022-04-25
Rated 5 out of 5 by from Great software This is one of the easiest ways to do your taxes! Hands down!
Date published: 2022-04-25
Rated 5 out of 5 by from awesome service fast simple and easy, great with instructions and helping you understand what you are filling out. great leaders
Date published: 2022-04-25
Rated 5 out of 5 by from Awesome Been with them a long time and never let me down for real.
Date published: 2022-04-25
Rated 5 out of 5 by from I LOVE My Turbo Tax Family I had a problem with a form and it would not allow me to E-file. After talking with a live rep, I was able to E-file my taxes. I didn't even know I could delete a form myself, so I learned something new.
Date published: 2022-04-25
Rated 5 out of 5 by from easy to use It was fast and easy to use , all I had to do is snap pics of w2 and 1099
Date published: 2022-04-25
Rated 5 out of 5 by from Easy to use Convenient website , easy to use and very simple site
Date published: 2022-04-25
All TurboTax® Offerings Reviews - Page 7276