TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from Turbo tax is super easy! Turbo Tax is amazing I started doing my return and got stuck right at the end so i was able to call the online representative and she helped me all the way up until I was ready to file.
Date published: 2021-03-02
Rated 3 out of 5 by from okay some of the areas I needed to ask for help to fill out
Date published: 2021-03-02
Rated 5 out of 5 by from AWESOME I haven’t filed my tax returns until now. Loved how you helped me
Date published: 2021-03-02
Rated 5 out of 5 by from GREAT JOB I had the pleasure of speaking with an agent who was so understanding and patient.
Date published: 2021-03-02
Rated 5 out of 5 by from 16 year user I have used this product for 16+ years and like the format and assist available. Audit Defense along with it gives great peace of mind.
Date published: 2021-03-02
Rated 5 out of 5 by from Very Easy To Use Only took about an hour and very easy. Free option was the best route for simple filing.
Date published: 2021-03-02
Rated 1 out of 5 by from Horrible Every year this gets worse and worse. I was on the phone for near 2 hours and lost a ton of data for a programming error on the side of turbotax. The customer service rep. continuously had me opening and closing tabs within turbotax website to search for solutions. I don't feel like I should be the one searching for the correct tabs for the person who is supposed to guide me through the correct tabs.
Date published: 2021-03-02
Rated 5 out of 5 by from Turbo is reliable and helpful and courteous Annette, turbo expert, was very helpful and courteous and very, very patient. we worked together and resolved my issues for filing.
Date published: 2021-03-02
Rated 2 out of 5 by from Turbo Tax was not up to standard this year I tried three times to file my return electronically and was rejected by the IRS each time. I finally had to send it in by mail. The issue was in the deduction for charitable contributions. I followed Turbo Taxes instructions for correcting this each time I electronically filed. I have used this software for years and have never had a problem, After this experience I will look at other software options.
Date published: 2021-03-02
Rated 5 out of 5 by from Easy to use Easy, fast, convenient. Downloads many data items.
Date published: 2021-03-02
All TurboTax® Offerings Reviews - Page 721
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Turbo tax is super easy! Turbo Tax is amazing I started doing my return and got stuck right at the end so i was able to call the online representative and she helped me all the way up until I was ready to file.
Date published: 2021-03-02
Rated 3 out of 5 by from okay some of the areas I needed to ask for help to fill out
Date published: 2021-03-02
Rated 5 out of 5 by from AWESOME I haven’t filed my tax returns until now. Loved how you helped me
Date published: 2021-03-02
Rated 5 out of 5 by from GREAT JOB I had the pleasure of speaking with an agent who was so understanding and patient.
Date published: 2021-03-02
Rated 5 out of 5 by from 16 year user I have used this product for 16+ years and like the format and assist available. Audit Defense along with it gives great peace of mind.
Date published: 2021-03-02
Rated 5 out of 5 by from Very Easy To Use Only took about an hour and very easy. Free option was the best route for simple filing.
Date published: 2021-03-02
Rated 1 out of 5 by from Horrible Every year this gets worse and worse. I was on the phone for near 2 hours and lost a ton of data for a programming error on the side of turbotax. The customer service rep. continuously had me opening and closing tabs within turbotax website to search for solutions. I don't feel like I should be the one searching for the correct tabs for the person who is supposed to guide me through the correct tabs.
Date published: 2021-03-02
Rated 5 out of 5 by from Turbo is reliable and helpful and courteous Annette, turbo expert, was very helpful and courteous and very, very patient. we worked together and resolved my issues for filing.
Date published: 2021-03-02
Rated 2 out of 5 by from Turbo Tax was not up to standard this year I tried three times to file my return electronically and was rejected by the IRS each time. I finally had to send it in by mail. The issue was in the deduction for charitable contributions. I followed Turbo Taxes instructions for correcting this each time I electronically filed. I have used this software for years and have never had a problem, After this experience I will look at other software options.
Date published: 2021-03-02
Rated 5 out of 5 by from Easy to use Easy, fast, convenient. Downloads many data items.
Date published: 2021-03-02
All TurboTax® Offerings Reviews - Page 721