TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from turbo taxis super simple very user friendly, and did not have to pay for service
Date published: 2021-03-08
Rated 4 out of 5 by from Good Product, a bit pricey Easy user experience, but anytime you need help or need to add more than the basic info there's a fee
Date published: 2021-03-08
Rated 1 out of 5 by from Worst tax prep experience yet. They kind of set themselves up for failure when they said "Get ready to be impressed." I wasn't impressed at all. Not only did I spend approximately 2-3 hours on the phone with tech support after my info would not load properly (and these 2-3 hours on the phone speaking with different people (including a Supervisor, whom the agent was messaging with) solved zero problems), but they add in the Processor Refund Processing Fee at the end. Based on this experience, I would recommend this software to no one. Believe it or not, I'm even having problems while leaving this review. I will be requesting a refund.
Date published: 2021-03-08
Rated 3 out of 5 by from Disappointed this year with Turbo tax. This year I was a little disappointed with the software. I nearly filed my taxes owing $1100 in state taxes as Turbo tax did not itemize my state return and only when i looked back on previous years did I realize i owed to much. You have to manually look to enter property taxes etc, it does not automatically ask you whether you want to itemize state taxes and presumes you take the standard deduction if you took it on your federal return. I almost paid $700 extra in state tax!
Date published: 2021-03-08
Rated 5 out of 5 by from Very easy Love it Its super easy and convenient to use TurboTax. I will be using it from now on.
Date published: 2021-03-08
Rated 5 out of 5 by from Awesome Common sense this is the best place to go to especially if you want them down right in all your money back
Date published: 2021-03-08
Rated 5 out of 5 by from Great Fast Service Fast Awesome Service WILL COME BACK NEXT YEAR!!!!!!
Date published: 2021-03-08
Rated 4 out of 5 by from TurboTax is easy and fast I like using TurboTax because it makes the process much easier. The only thing I don't like is the increase in fees each year.
Date published: 2021-03-08
Rated 5 out of 5 by from Mass help best If have done Fed and State and the State that is done quick fast and well done
Date published: 2021-03-08
Rated 5 out of 5 by from Immaculate *chefs kiss* A very great & helpful experience for a first time filer! Would suggest to a friend!
Date published: 2021-03-08
All TurboTax® Offerings Reviews - Page 7195
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from turbo taxis super simple very user friendly, and did not have to pay for service
Date published: 2021-03-08
Rated 4 out of 5 by from Good Product, a bit pricey Easy user experience, but anytime you need help or need to add more than the basic info there's a fee
Date published: 2021-03-08
Rated 1 out of 5 by from Worst tax prep experience yet. They kind of set themselves up for failure when they said "Get ready to be impressed." I wasn't impressed at all. Not only did I spend approximately 2-3 hours on the phone with tech support after my info would not load properly (and these 2-3 hours on the phone speaking with different people (including a Supervisor, whom the agent was messaging with) solved zero problems), but they add in the Processor Refund Processing Fee at the end. Based on this experience, I would recommend this software to no one. Believe it or not, I'm even having problems while leaving this review. I will be requesting a refund.
Date published: 2021-03-08
Rated 3 out of 5 by from Disappointed this year with Turbo tax. This year I was a little disappointed with the software. I nearly filed my taxes owing $1100 in state taxes as Turbo tax did not itemize my state return and only when i looked back on previous years did I realize i owed to much. You have to manually look to enter property taxes etc, it does not automatically ask you whether you want to itemize state taxes and presumes you take the standard deduction if you took it on your federal return. I almost paid $700 extra in state tax!
Date published: 2021-03-08
Rated 5 out of 5 by from Very easy Love it Its super easy and convenient to use TurboTax. I will be using it from now on.
Date published: 2021-03-08
Rated 5 out of 5 by from Awesome Common sense this is the best place to go to especially if you want them down right in all your money back
Date published: 2021-03-08
Rated 5 out of 5 by from Great Fast Service Fast Awesome Service WILL COME BACK NEXT YEAR!!!!!!
Date published: 2021-03-08
Rated 4 out of 5 by from TurboTax is easy and fast I like using TurboTax because it makes the process much easier. The only thing I don't like is the increase in fees each year.
Date published: 2021-03-08
Rated 5 out of 5 by from Mass help best If have done Fed and State and the State that is done quick fast and well done
Date published: 2021-03-08
Rated 5 out of 5 by from Immaculate *chefs kiss* A very great & helpful experience for a first time filer! Would suggest to a friend!
Date published: 2021-03-08
All TurboTax® Offerings Reviews - Page 7195