TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Works as advertised The staff and support are professional and seem to be given the tools to ensure a positive outcome. My tax professional was able to secure additional savings and proved to be well worth the additional cost for both financial and convenience purposes.
Date published: 2022-05-20
Rated 5 out of 5 by from TurboTAx is a life saver! Its easy, it takes the complicated feeling away, You can edit if you feel you made a mistake and it guides you through every step. you feel safe.
Date published: 2022-05-20
Rated 5 out of 5 by from TurboTax is awsome. Live Expert was timely, responsive, and engaging. He explained every step of the way.
Date published: 2022-05-20
Rated 4 out of 5 by from Great Expert! My TurboTax Expert was/is great! She was helpful, clear, patient, understanding, explained everything to the point a goat could understand. I really appreciated getting this particular expert to work on my case.
Date published: 2022-05-20
Rated 5 out of 5 by from Great Very good experience what do you want me say else I need say really
Date published: 2022-05-20
Rated 5 out of 5 by from Easy to file Thank you this was easy to file, I will continue to use this service.
Date published: 2022-05-20
Rated 1 out of 5 by from Did not deliver on what they claimed to be able to We signed up using TT's marketing campaign behind full service tax professionals who understand Crypto Currencies and could help rectify and classify the large number of line items that are produced due to crypto mining and crypto trading. We were wrong. Our professional told me numerous times about how the system did not alert them to our messages and at one point didn't even know they were supposed to be working on our taxes. This was about 3 weeks after we set up our Full Service account and submitted our first round of documents. They also told us that TT had pushed a larger than normal number of clients on them (way up from the year prior) and that unfortunately lead to us having to file an extension, under uncertain circumstances. The amount of taxes owed at that time would have put our tax rate at about 60%. So we paid a guess at what we thought the amount would be and waited another 3 weeks for the professional to finish. Once things slowed down the professional was helpful and we moved forward quickly. I don't put the blame on the professional, though their communication wasn't the best. Rather TT didn't deliver on what they claimed and this was an absolute terrible experience in a year where we were already nervous about our tax burden. Will not be using TT again.
Date published: 2022-05-20
Rated 5 out of 5 by from great help with agent had problem filing, support was great using a phone call to walk me threw
Date published: 2022-05-20
Rated 5 out of 5 by from My rep was very nice and patient He went through all the steps with me and showed me where to go and how to fix my report so it was good
Date published: 2022-05-20
Rated 5 out of 5 by from Turbo Tax Live is Awesome Marcia S. was very polite and knowledgeable. Completed my return fast. And was always very responsive to all my questions.
Date published: 2022-05-20
All TurboTax® Offerings Reviews - Page 7112
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Works as advertised The staff and support are professional and seem to be given the tools to ensure a positive outcome. My tax professional was able to secure additional savings and proved to be well worth the additional cost for both financial and convenience purposes.
Date published: 2022-05-20
Rated 5 out of 5 by from TurboTAx is a life saver! Its easy, it takes the complicated feeling away, You can edit if you feel you made a mistake and it guides you through every step. you feel safe.
Date published: 2022-05-20
Rated 5 out of 5 by from TurboTax is awsome. Live Expert was timely, responsive, and engaging. He explained every step of the way.
Date published: 2022-05-20
Rated 4 out of 5 by from Great Expert! My TurboTax Expert was/is great! She was helpful, clear, patient, understanding, explained everything to the point a goat could understand. I really appreciated getting this particular expert to work on my case.
Date published: 2022-05-20
Rated 5 out of 5 by from Great Very good experience what do you want me say else I need say really
Date published: 2022-05-20
Rated 5 out of 5 by from Easy to file Thank you this was easy to file, I will continue to use this service.
Date published: 2022-05-20
Rated 1 out of 5 by from Did not deliver on what they claimed to be able to We signed up using TT's marketing campaign behind full service tax professionals who understand Crypto Currencies and could help rectify and classify the large number of line items that are produced due to crypto mining and crypto trading. We were wrong. Our professional told me numerous times about how the system did not alert them to our messages and at one point didn't even know they were supposed to be working on our taxes. This was about 3 weeks after we set up our Full Service account and submitted our first round of documents. They also told us that TT had pushed a larger than normal number of clients on them (way up from the year prior) and that unfortunately lead to us having to file an extension, under uncertain circumstances. The amount of taxes owed at that time would have put our tax rate at about 60%. So we paid a guess at what we thought the amount would be and waited another 3 weeks for the professional to finish. Once things slowed down the professional was helpful and we moved forward quickly. I don't put the blame on the professional, though their communication wasn't the best. Rather TT didn't deliver on what they claimed and this was an absolute terrible experience in a year where we were already nervous about our tax burden. Will not be using TT again.
Date published: 2022-05-20
Rated 5 out of 5 by from great help with agent had problem filing, support was great using a phone call to walk me threw
Date published: 2022-05-20
Rated 5 out of 5 by from My rep was very nice and patient He went through all the steps with me and showed me where to go and how to fix my report so it was good
Date published: 2022-05-20
Rated 5 out of 5 by from Turbo Tax Live is Awesome Marcia S. was very polite and knowledgeable. Completed my return fast. And was always very responsive to all my questions.
Date published: 2022-05-20
All TurboTax® Offerings Reviews - Page 7112