TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Turbo tax is easy to use! I found it easy and simple to use! It was much easier to use than the I.R.S. website.
Date published: 2022-04-12
Rated 5 out of 5 by from Super easy and fast! This is my second time using Turbo Tax and it has always been super easy and fast. I'm a student and haven't worked in so long and using Turbo Tax makes it so simple to do my taxes.
Date published: 2022-04-12
Rated 1 out of 5 by from Not happy with Turbotax I was disappointed to see that the 2021 Turbotax software was more expensive at the Turbotax website, than other locations such as Walmart, Costco, or Amazon by $20. I strongly feel Turbotax wasted my time (at least 30 minutes) by having me shop around, when the same price or better price should be offered at your own website. Next year, I will definitely be checking HR Block and other tax filing sites to see who is actually trying to save me both time and money.
Date published: 2022-04-12
Rated 5 out of 5 by from Year after year I have used TT for over a decade and I think they do a great job of calculating taxes correctly and with the final checks and the offer of audit defense (I've used Audit Defense for years) and no audit has been conducted on me, probably because I usually come in the low end of the audit range. You have to have your paperwork from the proper taxing agencies which is to be expected but that's normal.
Date published: 2022-04-12
Rated 5 out of 5 by from A Great Tax Experience Turbo Tax is very easy to use. The interview question also gives you links to additional, and to IRS publications if you want to read the actual tax code pub. You can also jump to a specific form or page to make a change without going back through the interview questions, and the progress will automatically update your return according to your change. You can then go back to the interview. This was a great experience.
Date published: 2022-04-12
Rated 5 out of 5 by from Very happy with turbo tax and the live agent The live agent Jennifer was absolutely amazing!!!!
Date published: 2022-04-12
Rated 5 out of 5 by from The best there is out there Had a few start-up issues -- when I called in I got excellent help and everything worked fine from there
Date published: 2022-04-12
Rated 5 out of 5 by from crystale is the best!!! crystale is the best!!! she was easy to tot alk to a guided me thru each and every step, thank you!!!
Date published: 2022-04-12
Rated 5 out of 5 by from Turbo Tax was awesome Saved me a lot of time. They were helpful and timely
Date published: 2022-04-12
Rated 3 out of 5 by from Needs improvements on the ACA requirements Not very clean about the ACA requirements. Forms are being rejected even though I was covered by ACA and my employers insurance/
Date published: 2022-04-12
All TurboTax® Offerings Reviews - Page 6988
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo tax is easy to use! I found it easy and simple to use! It was much easier to use than the I.R.S. website.
Date published: 2022-04-12
Rated 5 out of 5 by from Super easy and fast! This is my second time using Turbo Tax and it has always been super easy and fast. I'm a student and haven't worked in so long and using Turbo Tax makes it so simple to do my taxes.
Date published: 2022-04-12
Rated 1 out of 5 by from Not happy with Turbotax I was disappointed to see that the 2021 Turbotax software was more expensive at the Turbotax website, than other locations such as Walmart, Costco, or Amazon by $20. I strongly feel Turbotax wasted my time (at least 30 minutes) by having me shop around, when the same price or better price should be offered at your own website. Next year, I will definitely be checking HR Block and other tax filing sites to see who is actually trying to save me both time and money.
Date published: 2022-04-12
Rated 5 out of 5 by from Year after year I have used TT for over a decade and I think they do a great job of calculating taxes correctly and with the final checks and the offer of audit defense (I've used Audit Defense for years) and no audit has been conducted on me, probably because I usually come in the low end of the audit range. You have to have your paperwork from the proper taxing agencies which is to be expected but that's normal.
Date published: 2022-04-12
Rated 5 out of 5 by from A Great Tax Experience Turbo Tax is very easy to use. The interview question also gives you links to additional, and to IRS publications if you want to read the actual tax code pub. You can also jump to a specific form or page to make a change without going back through the interview questions, and the progress will automatically update your return according to your change. You can then go back to the interview. This was a great experience.
Date published: 2022-04-12
Rated 5 out of 5 by from Very happy with turbo tax and the live agent The live agent Jennifer was absolutely amazing!!!!
Date published: 2022-04-12
Rated 5 out of 5 by from The best there is out there Had a few start-up issues -- when I called in I got excellent help and everything worked fine from there
Date published: 2022-04-12
Rated 5 out of 5 by from crystale is the best!!! crystale is the best!!! she was easy to tot alk to a guided me thru each and every step, thank you!!!
Date published: 2022-04-12
Rated 5 out of 5 by from Turbo Tax was awesome Saved me a lot of time. They were helpful and timely
Date published: 2022-04-12
Rated 3 out of 5 by from Needs improvements on the ACA requirements Not very clean about the ACA requirements. Forms are being rejected even though I was covered by ACA and my employers insurance/
Date published: 2022-04-12
All TurboTax® Offerings Reviews - Page 6988