TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 3 out of 5 by from quite a few points to improve The good part: The tax law is so complicated in this country, that it’s almost impossible to make your own tax return. There are hundreds of tax forms for business tax return, and Turbotax can mostly link you to the relevant forms you need to file. Things need improvement/that I am not happy about: 1. On the page collecting business member info, turbo is Only asking if you are “foreign” or “US citizen”. there is no option to choose “resident alien/ Green Card”. This caused Quite some confusion later on – I have to read through the whole IRS 1065 instruction booklet, finally found My own LLC with my spouse is considered “domestic LLC” even though my citizenship is not US. only “nonresident alien” are considered foreign, as shown on page 30 of “instructions for Form 1065”. 2. One of the problems of this above is the requirement of “Form 8805” if you choose “foreign partners”. But Turbo does not generate 8805 even though it says you need it! (page 3 of Form 1065, line 14) 3. State return: Turbo asks me to put in “State Tax Registration #” before I can start working on state business return. While the state business return form (paper form) clearly indicates this number as “optional”. Furthermore, the state revenue office website clearly reports “you … do not need to register with the xxx Department of Revenue Services for those taxes”. So, I bought the state return but not able to use it at all. I had to turn to the state revenue website and e-filed state business return. You can imagine the state revenue website was not very user-friendly. Far from friendly. 4. there is no customer service available, when I was most desperate. The “help” link directs me to a “Turbo tax forum” for answers… you are basically on your own… 5. A lot of the links “explain this” are not helpful. In the end, you are responsible for the accuracy of your own tax return. You can imagine how much anxiety the above problems have caused me. In the meanwhile, I have tried to call some local tax services, even the state tax service line, each time they gave me a different answer. Some were not nice. That’s why I decide to study all the relevant forms/ regulations on my business return, and tried to check different boxes in Turbo, then go to the forms and look for the difference it makes on tax return. VERY time-consuming. This is a critic hoping to give suggestions for this excellent software to improve and grow (I am familiar with Turbo for personal tax return, and this is the first year I do business return). I am not totally satisfied with it because of High expectations. I am still planning to use Turbo Tax next year, if the above problems are taken care of.
Date published: 2021-03-10
Rated 5 out of 5 by from Turbo Tax is Awesome I would recommend Turbo Tax to anyone. Easy, convenient, high quality.
Date published: 2021-03-10
Rated 5 out of 5 by from Easy to use This is my second year filing with turbo and wouldn't trade it for nothing!
Date published: 2021-03-10
Rated 5 out of 5 by from Awesome Experience So easy and understandable to file. Love using you guys!
Date published: 2021-03-10
Rated 5 out of 5 by from President Sure is nice & easy not to have everything up each year and try to remember the little things and where I put them.
Date published: 2021-03-10
Rated 5 out of 5 by from Mimi I have used Turbo Tax for years! There is no reason for me to find another way to do our taxes! The very few times I've had to call customer service, they have been very helpful!
Date published: 2021-03-10
Rated 5 out of 5 by from TurboTax is totally free and very helpful You guys help me file my tax returns at no cost thank you guys so much
Date published: 2021-03-10
Rated 5 out of 5 by from Turbo tax is so easy to use I have been Using turbo tax for many years. It is so easy and accurate.
Date published: 2021-03-10
Rated 5 out of 5 by from Worry Free Thorough cross-checking among forms. My filing goes quicker each year as Turbo Tax makes improvements.
Date published: 2021-03-10
Rated 5 out of 5 by from Very fast, very easy Things are quick and easy with these fellas here at TurboTax, never had a problem. Done in 30 mins or less. Cannot complain.
Date published: 2021-03-10
All TurboTax® Offerings Reviews - Page 6974
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from quite a few points to improve The good part: The tax law is so complicated in this country, that it’s almost impossible to make your own tax return. There are hundreds of tax forms for business tax return, and Turbotax can mostly link you to the relevant forms you need to file. Things need improvement/that I am not happy about: 1. On the page collecting business member info, turbo is Only asking if you are “foreign” or “US citizen”. there is no option to choose “resident alien/ Green Card”. This caused Quite some confusion later on – I have to read through the whole IRS 1065 instruction booklet, finally found My own LLC with my spouse is considered “domestic LLC” even though my citizenship is not US. only “nonresident alien” are considered foreign, as shown on page 30 of “instructions for Form 1065”. 2. One of the problems of this above is the requirement of “Form 8805” if you choose “foreign partners”. But Turbo does not generate 8805 even though it says you need it! (page 3 of Form 1065, line 14) 3. State return: Turbo asks me to put in “State Tax Registration #” before I can start working on state business return. While the state business return form (paper form) clearly indicates this number as “optional”. Furthermore, the state revenue office website clearly reports “you … do not need to register with the xxx Department of Revenue Services for those taxes”. So, I bought the state return but not able to use it at all. I had to turn to the state revenue website and e-filed state business return. You can imagine the state revenue website was not very user-friendly. Far from friendly. 4. there is no customer service available, when I was most desperate. The “help” link directs me to a “Turbo tax forum” for answers… you are basically on your own… 5. A lot of the links “explain this” are not helpful. In the end, you are responsible for the accuracy of your own tax return. You can imagine how much anxiety the above problems have caused me. In the meanwhile, I have tried to call some local tax services, even the state tax service line, each time they gave me a different answer. Some were not nice. That’s why I decide to study all the relevant forms/ regulations on my business return, and tried to check different boxes in Turbo, then go to the forms and look for the difference it makes on tax return. VERY time-consuming. This is a critic hoping to give suggestions for this excellent software to improve and grow (I am familiar with Turbo for personal tax return, and this is the first year I do business return). I am not totally satisfied with it because of High expectations. I am still planning to use Turbo Tax next year, if the above problems are taken care of.
Date published: 2021-03-10
Rated 5 out of 5 by from Turbo Tax is Awesome I would recommend Turbo Tax to anyone. Easy, convenient, high quality.
Date published: 2021-03-10
Rated 5 out of 5 by from Easy to use This is my second year filing with turbo and wouldn't trade it for nothing!
Date published: 2021-03-10
Rated 5 out of 5 by from Awesome Experience So easy and understandable to file. Love using you guys!
Date published: 2021-03-10
Rated 5 out of 5 by from President Sure is nice & easy not to have everything up each year and try to remember the little things and where I put them.
Date published: 2021-03-10
Rated 5 out of 5 by from Mimi I have used Turbo Tax for years! There is no reason for me to find another way to do our taxes! The very few times I've had to call customer service, they have been very helpful!
Date published: 2021-03-10
Rated 5 out of 5 by from TurboTax is totally free and very helpful You guys help me file my tax returns at no cost thank you guys so much
Date published: 2021-03-10
Rated 5 out of 5 by from Turbo tax is so easy to use I have been Using turbo tax for many years. It is so easy and accurate.
Date published: 2021-03-10
Rated 5 out of 5 by from Worry Free Thorough cross-checking among forms. My filing goes quicker each year as Turbo Tax makes improvements.
Date published: 2021-03-10
Rated 5 out of 5 by from Very fast, very easy Things are quick and easy with these fellas here at TurboTax, never had a problem. Done in 30 mins or less. Cannot complain.
Date published: 2021-03-10
All TurboTax® Offerings Reviews - Page 6974