TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 4 out of 5 by from Review of Turbotax I did not contact a TurboTax agent. I prepared my own return. I could have used some help but was unclear of the charge for calling in an agent. Since I recently retired I had some income from stocks purchased from the company I worked for. A portion was sold at a capital gain. Input as a non 1099. The process was a little confusing. Some forms were not used from previous years and I deleted by form delete. Could use some guidance where the forms are not currently used but carried over from year to year. With Government Covid or stimulus amount, It is a little unclear where this is accounted for. I completed Federal return, paid $60 and filed the return. I needed to file the state return and was unable to return to the state return ($25) charge in the program. This could be corrected so file of state return could be done after Federal is complete. I had completed all state inputs. .
Date published: 2021-03-13
Rated 4 out of 5 by from TurboTax was great as usual Had a slight problem getting a form filled in. But live help stuck it out with me and solved the problem!
Date published: 2021-03-13
Rated 5 out of 5 by from Love Turbo Tax My taxes are simple and had them done in 15 minutes.
Date published: 2021-03-13
Rated 2 out of 5 by from Very Poor Help on re-filing rejected state tax e-f Received an email from Turbo Tax stating Action Needed! Your rejected state return. There was absolutely no way they walked me through anything regarding updating and re e-filing my state return. I was not able to open my return and see the "details causing the problem". I bought my Turbo Tax disc at Meijer just like previous years and never had this problem. Very frustrating because I was again trying to file for my 93 year old Mom. The Federal filed fine but the Illinois filing was rejected. It would be nice to be able to call or talk to someone online. Please advise
Date published: 2021-03-13
Rated 5 out of 5 by from Great Product This was a very easy product to use. Just answer the questions
Date published: 2021-03-13
Rated 1 out of 5 by from End of the return At the end of the return, I went around in circles. Finally decided to print and file by mail. I'll just do that next year without the software.
Date published: 2021-03-13
Rated 4 out of 5 by from TurboTax is Neato In the Netherlands, the procedure is simple. First, you look over the form the government sends you with your taxes already calculated, and you check it. Second, you sign it and send it back. Third—well, there is no third. That’s the entire process. Dutch citizens can file their taxes in minutes. Expect more from your country.
Date published: 2021-03-13
Rated 5 out of 5 by from Turbo Tax makes filing your taxes a breeze! I have always had a great experience using Turbo tax. It is great that it fills in your info from prior years to eliminate a lot of extra work!
Date published: 2021-03-13
Rated 5 out of 5 by from Once again TurboTAx Delivers good service After several years with TurboTax I was able to navigate the process without questions . Process seemed easier than previous years
Date published: 2021-03-13
Rated 5 out of 5 by from Turbo Tax is awesome Easy access from any device, fast and efficient, previous customer loyalty
Date published: 2021-03-13
All TurboTax® Offerings Reviews - Page 6704
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from Review of Turbotax I did not contact a TurboTax agent. I prepared my own return. I could have used some help but was unclear of the charge for calling in an agent. Since I recently retired I had some income from stocks purchased from the company I worked for. A portion was sold at a capital gain. Input as a non 1099. The process was a little confusing. Some forms were not used from previous years and I deleted by form delete. Could use some guidance where the forms are not currently used but carried over from year to year. With Government Covid or stimulus amount, It is a little unclear where this is accounted for. I completed Federal return, paid $60 and filed the return. I needed to file the state return and was unable to return to the state return ($25) charge in the program. This could be corrected so file of state return could be done after Federal is complete. I had completed all state inputs. .
Date published: 2021-03-13
Rated 4 out of 5 by from TurboTax was great as usual Had a slight problem getting a form filled in. But live help stuck it out with me and solved the problem!
Date published: 2021-03-13
Rated 5 out of 5 by from Love Turbo Tax My taxes are simple and had them done in 15 minutes.
Date published: 2021-03-13
Rated 2 out of 5 by from Very Poor Help on re-filing rejected state tax e-f Received an email from Turbo Tax stating Action Needed! Your rejected state return. There was absolutely no way they walked me through anything regarding updating and re e-filing my state return. I was not able to open my return and see the "details causing the problem". I bought my Turbo Tax disc at Meijer just like previous years and never had this problem. Very frustrating because I was again trying to file for my 93 year old Mom. The Federal filed fine but the Illinois filing was rejected. It would be nice to be able to call or talk to someone online. Please advise
Date published: 2021-03-13
Rated 5 out of 5 by from Great Product This was a very easy product to use. Just answer the questions
Date published: 2021-03-13
Rated 1 out of 5 by from End of the return At the end of the return, I went around in circles. Finally decided to print and file by mail. I'll just do that next year without the software.
Date published: 2021-03-13
Rated 4 out of 5 by from TurboTax is Neato In the Netherlands, the procedure is simple. First, you look over the form the government sends you with your taxes already calculated, and you check it. Second, you sign it and send it back. Third—well, there is no third. That’s the entire process. Dutch citizens can file their taxes in minutes. Expect more from your country.
Date published: 2021-03-13
Rated 5 out of 5 by from Turbo Tax makes filing your taxes a breeze! I have always had a great experience using Turbo tax. It is great that it fills in your info from prior years to eliminate a lot of extra work!
Date published: 2021-03-13
Rated 5 out of 5 by from Once again TurboTAx Delivers good service After several years with TurboTax I was able to navigate the process without questions . Process seemed easier than previous years
Date published: 2021-03-13
Rated 5 out of 5 by from Turbo Tax is awesome Easy access from any device, fast and efficient, previous customer loyalty
Date published: 2021-03-13
All TurboTax® Offerings Reviews - Page 6704