TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Rated 4 out of 5 by from Not as good as the past! It is unfortunate that I wanted to speak to a live person and it was nearly impossible to reach individual. Actually, I never really reached a person. I had a slight problem with the return and it was corrected over time. Actually let me disappointed and I hope they will focus on corrective measures for their customer service.
Date published: 2022-02-27
Rated 5 out of 5 by from Can't believe how easy to file Does a self-check at the end and corrected any mistakes
Date published: 2022-02-27
Rated 5 out of 5 by from Best ever So convenient and super clear about each step, it's perfect for my return.
Date published: 2022-02-27
Rated 3 out of 5 by from turbo tax is not free dont advertise free when you charge for services and
Date published: 2022-02-27
Rated 4 out of 5 by from Self-Corrective software At first they were telling me that my federal refund was only $48 but I knew that was egregiously incorrect and that something had to be wrong with either the software or the W2 my job prepared for me; so I kept redoing the questions until a question popped up that was never asked of me before when I started putting my information in the first time, and it asked me if I ever received the stimulus for the pandemic for all three times it was given and I said no and that question was key to getting the rest of my refund out for federal which was 1622 not $48 so at least the artificial intelligence in the software was able to recognize that I felt and knew that something was wrong because I refuse to press continue I kept saying go back go back go back so the software is intelligent if it wasn't for that they probably would have still been saying that my federal refund was $48 which was highly incorrect.
Date published: 2022-02-27
Rated 5 out of 5 by from Great program and easy to use. I never thought doing your taxes was fun or easy, but your application makes it both fun and real simple. I love it!
Date published: 2022-02-27
Rated 5 out of 5 by from easy to use was easy to follow and use. Did not use any help but could if needed to
Date published: 2022-02-27
Rated 2 out of 5 by from Having more problems this year E-filing state E-filing state returns are too expensive and next year I will be using Free On Line for Federal and State for free. I've used your product for over 25 years. Really need to consider the inflation the US is going thru.
Date published: 2022-02-27
Rated 5 out of 5 by from its amazing i love it Extremely convenient and fast, as an impatient person i appreciate this.
Date published: 2022-02-27
Rated 5 out of 5 by from So easy to use. Easy to use and accurate. I've used Turbo Tax for years and have never had a problem.
Date published: 2022-02-27
All TurboTax® Offerings Reviews - Page 6495
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Not as good as the past! It is unfortunate that I wanted to speak to a live person and it was nearly impossible to reach individual. Actually, I never really reached a person. I had a slight problem with the return and it was corrected over time. Actually let me disappointed and I hope they will focus on corrective measures for their customer service.
Date published: 2022-02-27
Rated 5 out of 5 by from Can't believe how easy to file Does a self-check at the end and corrected any mistakes
Date published: 2022-02-27
Rated 5 out of 5 by from Best ever So convenient and super clear about each step, it's perfect for my return.
Date published: 2022-02-27
Rated 3 out of 5 by from turbo tax is not free dont advertise free when you charge for services and
Date published: 2022-02-27
Rated 4 out of 5 by from Self-Corrective software At first they were telling me that my federal refund was only $48 but I knew that was egregiously incorrect and that something had to be wrong with either the software or the W2 my job prepared for me; so I kept redoing the questions until a question popped up that was never asked of me before when I started putting my information in the first time, and it asked me if I ever received the stimulus for the pandemic for all three times it was given and I said no and that question was key to getting the rest of my refund out for federal which was 1622 not $48 so at least the artificial intelligence in the software was able to recognize that I felt and knew that something was wrong because I refuse to press continue I kept saying go back go back go back so the software is intelligent if it wasn't for that they probably would have still been saying that my federal refund was $48 which was highly incorrect.
Date published: 2022-02-27
Rated 5 out of 5 by from Great program and easy to use. I never thought doing your taxes was fun or easy, but your application makes it both fun and real simple. I love it!
Date published: 2022-02-27
Rated 5 out of 5 by from easy to use was easy to follow and use. Did not use any help but could if needed to
Date published: 2022-02-27
Rated 2 out of 5 by from Having more problems this year E-filing state E-filing state returns are too expensive and next year I will be using Free On Line for Federal and State for free. I've used your product for over 25 years. Really need to consider the inflation the US is going thru.
Date published: 2022-02-27
Rated 5 out of 5 by from its amazing i love it Extremely convenient and fast, as an impatient person i appreciate this.
Date published: 2022-02-27
Rated 5 out of 5 by from So easy to use. Easy to use and accurate. I've used Turbo Tax for years and have never had a problem.
Date published: 2022-02-27
All TurboTax® Offerings Reviews - Page 6495