TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Easy Everything was easy for simple return. I would definitely recommend
Date published: 2022-02-28
Rated 5 out of 5 by from Great as always My experience was great and the expert Chloe was very helpful
Date published: 2022-02-28
Rated 2 out of 5 by from Not a fan this year So many changes, charged me 3 times the amount that they used to. Asked for way more personal information just to complete.
Date published: 2022-02-28
Rated 5 out of 5 by from awesome, very easy and simple to use, love it. great, love using this, so easy and simple, absolutely love it
Date published: 2022-02-28
Rated 5 out of 5 by from Easy as 1,2,3 The process was easy as 1,2,3...Tax filling process is always terrifying, but TurboTax made it simple to file. First time doing it on my own. Thank you, Turbo Tax.
Date published: 2022-02-28
Rated 5 out of 5 by from Ten Years and Still Going Strong I thought I needed to switch to another online Tax service this year because we didn't get our return from last year as stated. BUT the other tax service was not as easy to use and no help, refund was actually smaller so I went back to Turbo Tax and this year they were a great help, except for the last person I did a live chat with, Shanequa, who was no help at all. She actually disconnected before we were done without answering any of my questions. Everyone else has been great.
Date published: 2022-02-28
Rated 4 out of 5 by from TurboTax is Awesome and convenient It was great I was directed on how to file and when it was rejected I was giving the opportunity to file and it was due to the fact that I didn’t get my w-2 form in time
Date published: 2022-02-28
Rated 5 out of 5 by from Great customer service Had an issue with promotion credit. Aleema was more than helpful and saved me $129. Thank you!
Date published: 2022-02-28
Rated 5 out of 5 by from Easy to use! I love it! I've been using Turbo Tax for the past 10 years. It's very easy to use and captures all of your eligible deductions.
Date published: 2022-02-28
Rated 4 out of 5 by from What Happened to Turbotax? I love filing my taxes with Turbotax! The process is so easy, especially when you file year after year with them and your information from previous years is saved to your account. I really love the little animations and illustrations that you see while filing and the words of encouragement along the way! However, what happened to TurboTax this year? No more free filing alliance and there are unexpected fees while checking out. Had to go back several times and make sure I was paying the correct amount (heads up! if you pay for the TurboTax service with money from your refund, there is an additional $39 fee when you could just pay with your credit card with no fee). Still love TurboTax and it's still the easiest way for me to file, but there was definitely a difference from the last couple years and this year. Maybe there was a change in upper management or something? But whatever happened it needs to be reversed and that's on period. Give the animators and illustrators a raise though!
Date published: 2022-02-28
All TurboTax® Offerings Reviews - Page 6408
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easy Everything was easy for simple return. I would definitely recommend
Date published: 2022-02-28
Rated 5 out of 5 by from Great as always My experience was great and the expert Chloe was very helpful
Date published: 2022-02-28
Rated 2 out of 5 by from Not a fan this year So many changes, charged me 3 times the amount that they used to. Asked for way more personal information just to complete.
Date published: 2022-02-28
Rated 5 out of 5 by from awesome, very easy and simple to use, love it. great, love using this, so easy and simple, absolutely love it
Date published: 2022-02-28
Rated 5 out of 5 by from Easy as 1,2,3 The process was easy as 1,2,3...Tax filling process is always terrifying, but TurboTax made it simple to file. First time doing it on my own. Thank you, Turbo Tax.
Date published: 2022-02-28
Rated 5 out of 5 by from Ten Years and Still Going Strong I thought I needed to switch to another online Tax service this year because we didn't get our return from last year as stated. BUT the other tax service was not as easy to use and no help, refund was actually smaller so I went back to Turbo Tax and this year they were a great help, except for the last person I did a live chat with, Shanequa, who was no help at all. She actually disconnected before we were done without answering any of my questions. Everyone else has been great.
Date published: 2022-02-28
Rated 4 out of 5 by from TurboTax is Awesome and convenient It was great I was directed on how to file and when it was rejected I was giving the opportunity to file and it was due to the fact that I didn’t get my w-2 form in time
Date published: 2022-02-28
Rated 5 out of 5 by from Great customer service Had an issue with promotion credit. Aleema was more than helpful and saved me $129. Thank you!
Date published: 2022-02-28
Rated 5 out of 5 by from Easy to use! I love it! I've been using Turbo Tax for the past 10 years. It's very easy to use and captures all of your eligible deductions.
Date published: 2022-02-28
Rated 4 out of 5 by from What Happened to Turbotax? I love filing my taxes with Turbotax! The process is so easy, especially when you file year after year with them and your information from previous years is saved to your account. I really love the little animations and illustrations that you see while filing and the words of encouragement along the way! However, what happened to TurboTax this year? No more free filing alliance and there are unexpected fees while checking out. Had to go back several times and make sure I was paying the correct amount (heads up! if you pay for the TurboTax service with money from your refund, there is an additional $39 fee when you could just pay with your credit card with no fee). Still love TurboTax and it's still the easiest way for me to file, but there was definitely a difference from the last couple years and this year. Maybe there was a change in upper management or something? But whatever happened it needs to be reversed and that's on period. Give the animators and illustrators a raise though!
Date published: 2022-02-28
All TurboTax® Offerings Reviews - Page 6408