TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from Overall product fine - Live "help" was 0/10 stars The general product was fine and I had no issues. Extra services was an absolute waste of time and money. I had Crypto transactions on Coinbase - TurboTax said to download a CSV file and import - the file would not import for missing some data - I tried to import myself and had quesitons so I PAID for an upgrade for help - go on a live chat and ask for help and the agent says to me "I have no knowledge of this, 0" verbatim. So then they ask me to pull up the "?" to see what I am supposed to enter, which apparently I'm helping them learn to help me, but even after that they could not help. I ended up entering the data on my own and asked them to which they said "sounds good" and I said is it correct? and they said I dont know. So I paid for extra help, got absolutely 0 help and entered what I think is correct on my own, and ended the session. I honestly don't know what that person is trained to help with if I PAID for an upgrade, asked a specific question / waited 15 minutes to be connected to an agent, and wasn't even connected to an agent that understood my question and I got no help. 0/10 I can't even ask for a refund on the money I wasted and I dont even know if I filed correctly. I hope someone actually can review the chat I had with the agent otherwise I will take my filing elsewhere moving forward.
Date published: 2021-03-14
Rated 5 out of 5 by from TurboTax is good and easy My first time filing and they helped a lot. The live help feature was very helpful.
Date published: 2021-03-14
Rated 5 out of 5 by from Does the "JOB" Using again it for 4th year makes my filing simple and correct.
Date published: 2021-03-14
Rated 5 out of 5 by from Turbo Tax makes filing your taxes easy! Turbo Tax helps make filing your taxes easy. If you don't understand something, then there are helpful hints throughout the process. You can also ask an expert if you need more in depth explanations on something within your tax return.
Date published: 2021-03-14
Rated 5 out of 5 by from Turbo Tax is the way to go!!! Easy they talk you through every detail and you can do it in the comfort of your own home.
Date published: 2021-03-14
Rated 3 out of 5 by from VA 502A - Much Better in 2019 Overall not bad, but the VA 502A instructions were really bad. I never went through this agony with 2019. I've always found TurboTax to be pretty good for Federal, but state is always a 50/50 shot at getting a good product that dumbs down the tax code for the average person to handle.
Date published: 2021-03-14
Rated 1 out of 5 by from TurboTax Sucks For such a simple Graphic User Interface, you dont need to take such drastic system requirements. This crap should work still on a lot more operating systems.
Date published: 2021-03-14
Rated 5 out of 5 by from Turbotax is awesome! Easy to use, holds your hand the whole time, go out and buy it today or use it online
Date published: 2021-03-14
Rated 1 out of 5 by from Turbo Tax Sucks The program has no way to enter bank routing or account number on the Federal Return 1040SR if you are not getting a refund. At least I could not find one.
Date published: 2021-03-14
Rated 5 out of 5 by from Turbo tax was great Kathy was great very helpful very informative. Was also very professional. Has a great personality.
Date published: 2021-03-14
All TurboTax® Offerings Reviews - Page 6333
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from Overall product fine - Live "help" was 0/10 stars The general product was fine and I had no issues. Extra services was an absolute waste of time and money. I had Crypto transactions on Coinbase - TurboTax said to download a CSV file and import - the file would not import for missing some data - I tried to import myself and had quesitons so I PAID for an upgrade for help - go on a live chat and ask for help and the agent says to me "I have no knowledge of this, 0" verbatim. So then they ask me to pull up the "?" to see what I am supposed to enter, which apparently I'm helping them learn to help me, but even after that they could not help. I ended up entering the data on my own and asked them to which they said "sounds good" and I said is it correct? and they said I dont know. So I paid for extra help, got absolutely 0 help and entered what I think is correct on my own, and ended the session. I honestly don't know what that person is trained to help with if I PAID for an upgrade, asked a specific question / waited 15 minutes to be connected to an agent, and wasn't even connected to an agent that understood my question and I got no help. 0/10 I can't even ask for a refund on the money I wasted and I dont even know if I filed correctly. I hope someone actually can review the chat I had with the agent otherwise I will take my filing elsewhere moving forward.
Date published: 2021-03-14
Rated 5 out of 5 by from TurboTax is good and easy My first time filing and they helped a lot. The live help feature was very helpful.
Date published: 2021-03-14
Rated 5 out of 5 by from Does the "JOB" Using again it for 4th year makes my filing simple and correct.
Date published: 2021-03-14
Rated 5 out of 5 by from Turbo Tax makes filing your taxes easy! Turbo Tax helps make filing your taxes easy. If you don't understand something, then there are helpful hints throughout the process. You can also ask an expert if you need more in depth explanations on something within your tax return.
Date published: 2021-03-14
Rated 5 out of 5 by from Turbo Tax is the way to go!!! Easy they talk you through every detail and you can do it in the comfort of your own home.
Date published: 2021-03-14
Rated 3 out of 5 by from VA 502A - Much Better in 2019 Overall not bad, but the VA 502A instructions were really bad. I never went through this agony with 2019. I've always found TurboTax to be pretty good for Federal, but state is always a 50/50 shot at getting a good product that dumbs down the tax code for the average person to handle.
Date published: 2021-03-14
Rated 1 out of 5 by from TurboTax Sucks For such a simple Graphic User Interface, you dont need to take such drastic system requirements. This crap should work still on a lot more operating systems.
Date published: 2021-03-14
Rated 5 out of 5 by from Turbotax is awesome! Easy to use, holds your hand the whole time, go out and buy it today or use it online
Date published: 2021-03-14
Rated 1 out of 5 by from Turbo Tax Sucks The program has no way to enter bank routing or account number on the Federal Return 1040SR if you are not getting a refund. At least I could not find one.
Date published: 2021-03-14
Rated 5 out of 5 by from Turbo tax was great Kathy was great very helpful very informative. Was also very professional. Has a great personality.
Date published: 2021-03-14
All TurboTax® Offerings Reviews - Page 6333