TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72147 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Turbo Tax is exceptional. Live operator Fantastic The process of filing was smooth and easy. Your live Expert was Exceptional my highest recommendations.
Date published: 2021-04-12
Rated 4 out of 5 by from Turbo Tax is a Tremendous Help I really like how you made it much easier to deal with charity donations. Some of the requested information was hard to give, and I could not find the answer in the help windows. I have used Turbo Tax for 25 years, and plan to keep using it.
Date published: 2021-04-12
Rated 4 out of 5 by from Mostly great You had a problem with your software. Was able to communication with your support staff .Khadisha was great documenting problem. Got an incident #INV13053. Problem was I never heard back from anyone. Problem was "fixed" by not rejecting return but info was still rejected on input form
Date published: 2021-04-12
Rated 5 out of 5 by from Excellent Product I had been paying for tax preparation for years. I started with Turbo Tax in 2014 and have never looked back. Simple walk through instructions help you learn about the tax changes each year. Easy to understand and quick.
Date published: 2021-04-12
Rated 5 out of 5 by from Vanessa is wonderful It appeared to work with Vanessa's help. I'll buy Turbotax again next year.
Date published: 2021-04-12
Rated 5 out of 5 by from Great tool First time wanted the second look because of the need to use form 2210. Felt good talking live to an expert.
Date published: 2021-04-12
Rated 5 out of 5 by from Turbotax is good Turbotax is super easy just follow simple questions and they do the rest for you.
Date published: 2021-04-12
Rated 5 out of 5 by from awesome thank you Good and Good and Good and Good and Good and Good!
Date published: 2021-04-12
Rated 4 out of 5 by from Relatively easy to use My favorite part is importing all the documents from the financial institutions. It is so nice not having to manually enter all of the data for 1099-INT/DIV/B. Sometimes the tool seems a little too high level. It hides the actual forms that are being filled out and I wish I could see the real form and what I am supposed to be entering. It shouldn't ask for stuff that is no longer being used (deductions that don't count).
Date published: 2021-04-12
Rated 5 out of 5 by from So simple Step by step was perfect and easy to follow. If you have a simple return I would recommend this.
Date published: 2021-04-12
All TurboTax® Offerings Reviews - Page 6322
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is exceptional. Live operator Fantastic The process of filing was smooth and easy. Your live Expert was Exceptional my highest recommendations.
Date published: 2021-04-12
Rated 4 out of 5 by from Turbo Tax is a Tremendous Help I really like how you made it much easier to deal with charity donations. Some of the requested information was hard to give, and I could not find the answer in the help windows. I have used Turbo Tax for 25 years, and plan to keep using it.
Date published: 2021-04-12
Rated 4 out of 5 by from Mostly great You had a problem with your software. Was able to communication with your support staff .Khadisha was great documenting problem. Got an incident #INV13053. Problem was I never heard back from anyone. Problem was "fixed" by not rejecting return but info was still rejected on input form
Date published: 2021-04-12
Rated 5 out of 5 by from Excellent Product I had been paying for tax preparation for years. I started with Turbo Tax in 2014 and have never looked back. Simple walk through instructions help you learn about the tax changes each year. Easy to understand and quick.
Date published: 2021-04-12
Rated 5 out of 5 by from Vanessa is wonderful It appeared to work with Vanessa's help. I'll buy Turbotax again next year.
Date published: 2021-04-12
Rated 5 out of 5 by from Great tool First time wanted the second look because of the need to use form 2210. Felt good talking live to an expert.
Date published: 2021-04-12
Rated 5 out of 5 by from Turbotax is good Turbotax is super easy just follow simple questions and they do the rest for you.
Date published: 2021-04-12
Rated 5 out of 5 by from awesome thank you Good and Good and Good and Good and Good and Good!
Date published: 2021-04-12
Rated 4 out of 5 by from Relatively easy to use My favorite part is importing all the documents from the financial institutions. It is so nice not having to manually enter all of the data for 1099-INT/DIV/B. Sometimes the tool seems a little too high level. It hides the actual forms that are being filled out and I wish I could see the real form and what I am supposed to be entering. It shouldn't ask for stuff that is no longer being used (deductions that don't count).
Date published: 2021-04-12
Rated 5 out of 5 by from So simple Step by step was perfect and easy to follow. If you have a simple return I would recommend this.
Date published: 2021-04-12
All TurboTax® Offerings Reviews - Page 6322