TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from easy to use Great fast helpful tips Turbo tax great great great wonderful
Date published: 2021-03-14
Rated 4 out of 5 by from Convenient First time using Turbotax on my own. Good service. Although customer wait time was a while (used during a weekend in March), the customer service was very helpful and friendly.
Date published: 2021-03-14
Rated 5 out of 5 by from Turbo Tax is great. Turbo Tax is easy use and reliable. Very helpful and fast.
Date published: 2021-03-14
Rated 5 out of 5 by from Turbo Tax Easy and fast to use. It helps you figure if you miss anything.
Date published: 2021-03-14
Rated 5 out of 5 by from Awesome Great job on the tax work I'm looking forward to the return
Date published: 2021-03-14
Rated 3 out of 5 by from Should Come With State E-file I think TurboTax is easy to use and I always use the step by step guidance. But I hate that it is free to e-file for your federal taxes but not the state taxes. I thought the deluxe version came with one state e-file and it is one free state download. Misleading........
Date published: 2021-03-14
Rated 5 out of 5 by from Very reliable and understanding It was a Beautiful an awesome Experience especially getting the help you need
Date published: 2021-03-14
Rated 5 out of 5 by from Turbo Tax For Business - S Corp I have been utilizing Turbo Tax for I believe now, more than 8 years. The staff when you call in for assistance really want to help you to succeed. If they can't resolve your issue they will ask for assistance. It has happened that I was escalated to someone who was more knowledgeable. For the personal 1040 they are phenomenal. however this review is about the Business Turbo Tax. Here is what I wish would change some. I had a problem which required knowledge about "manipulating" the software to accept what was an accurate confirmation number. Without this manipulation the confirmation number remained pink. Long story I found in my One Notes of a previous year that when this happens to add zeroes to the front of the confirmation number until you make the confirmation number 15 digits. The person I spoke with for this help was unable to assist and really wanted to help. There was no one available that was familiar with the workings of the business form so luckily I found my notes. While I was told that they cannot give support for the Business Turbo Tax due to the IRS preferring that clients be referred to calling the IRS for assistance or in my case the State of NJ; I find this ridiculous. This is a software issue and not an actual taxation question. Perhaps Turbo Tax can have a business division that teaches the techs about the packages maneuvers and not actual teaching of tax rules.
Date published: 2021-03-14
Rated 5 out of 5 by from Tax filing is so easy with Turbo Tax I finished my taxes in less than an hour. TurboTax makes it super easy, and I don't have to worry about whether I missed something
Date published: 2021-03-14
Rated 2 out of 5 by from Turbo Tax missed a simple mistake Three issues: 1) After importing taxpayer and spouse broker forms the spouse 1099 forms were duplicated but the error check did not flag the duplicate forms and I did not catch it either so the extra income caused extra tax. 2) As I mended the return the refund due was reflected for the Feds but not for the state. Additional research was required to make sure the state forms reflected the reduction in income. 3) The same duplicate form issue exists in 2020! My brokerage account has visibility of my wife's IRA account. Again after importing the forms from the broker her 1099s appear twice with no warnings of possible duplicate forms.
Date published: 2021-03-14
All TurboTax® Offerings Reviews - Page 6299
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from easy to use Great fast helpful tips Turbo tax great great great wonderful
Date published: 2021-03-14
Rated 4 out of 5 by from Convenient First time using Turbotax on my own. Good service. Although customer wait time was a while (used during a weekend in March), the customer service was very helpful and friendly.
Date published: 2021-03-14
Rated 5 out of 5 by from Turbo Tax is great. Turbo Tax is easy use and reliable. Very helpful and fast.
Date published: 2021-03-14
Rated 5 out of 5 by from Turbo Tax Easy and fast to use. It helps you figure if you miss anything.
Date published: 2021-03-14
Rated 5 out of 5 by from Awesome Great job on the tax work I'm looking forward to the return
Date published: 2021-03-14
Rated 3 out of 5 by from Should Come With State E-file I think TurboTax is easy to use and I always use the step by step guidance. But I hate that it is free to e-file for your federal taxes but not the state taxes. I thought the deluxe version came with one state e-file and it is one free state download. Misleading........
Date published: 2021-03-14
Rated 5 out of 5 by from Very reliable and understanding It was a Beautiful an awesome Experience especially getting the help you need
Date published: 2021-03-14
Rated 5 out of 5 by from Turbo Tax For Business - S Corp I have been utilizing Turbo Tax for I believe now, more than 8 years. The staff when you call in for assistance really want to help you to succeed. If they can't resolve your issue they will ask for assistance. It has happened that I was escalated to someone who was more knowledgeable. For the personal 1040 they are phenomenal. however this review is about the Business Turbo Tax. Here is what I wish would change some. I had a problem which required knowledge about "manipulating" the software to accept what was an accurate confirmation number. Without this manipulation the confirmation number remained pink. Long story I found in my One Notes of a previous year that when this happens to add zeroes to the front of the confirmation number until you make the confirmation number 15 digits. The person I spoke with for this help was unable to assist and really wanted to help. There was no one available that was familiar with the workings of the business form so luckily I found my notes. While I was told that they cannot give support for the Business Turbo Tax due to the IRS preferring that clients be referred to calling the IRS for assistance or in my case the State of NJ; I find this ridiculous. This is a software issue and not an actual taxation question. Perhaps Turbo Tax can have a business division that teaches the techs about the packages maneuvers and not actual teaching of tax rules.
Date published: 2021-03-14
Rated 5 out of 5 by from Tax filing is so easy with Turbo Tax I finished my taxes in less than an hour. TurboTax makes it super easy, and I don't have to worry about whether I missed something
Date published: 2021-03-14
Rated 2 out of 5 by from Turbo Tax missed a simple mistake Three issues: 1) After importing taxpayer and spouse broker forms the spouse 1099 forms were duplicated but the error check did not flag the duplicate forms and I did not catch it either so the extra income caused extra tax. 2) As I mended the return the refund due was reflected for the Feds but not for the state. Additional research was required to make sure the state forms reflected the reduction in income. 3) The same duplicate form issue exists in 2020! My brokerage account has visibility of my wife's IRA account. Again after importing the forms from the broker her 1099s appear twice with no warnings of possible duplicate forms.
Date published: 2021-03-14
All TurboTax® Offerings Reviews - Page 6299