TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Rated 3 out of 5 by from good this year we were not expecting to pay so much to get them done but the main thing that they are done.
Date published: 2022-02-27
Rated 1 out of 5 by from Very poor customer service The customer service phone line and the link to file requests, refunds, and complaints are very poorly managed. I wasted my time and didn't get much help from a live person who answered the calls for customer service line. And once you purchase an online package, you're pretty much stuck and are signed up to hidden contract, which doesn't allow you to get a refund for unused service, products, and tools.
Date published: 2022-02-27
Rated 5 out of 5 by from Such Ease This is maybe my 5th time filing with TurboTax. What ease it was. I feel confident that I got the max refund.
Date published: 2022-02-27
Rated 5 out of 5 by from simple step by step questions, easy to understand! I'm always nervous each year to complete my own taxes, but i come back to Turbo tax because the previous year is saved and i know the program enough that i am confident in the questions they ask or which boxes to fill in.
Date published: 2022-02-27
Rated 5 out of 5 by from Great customer service Had an issue with out of state tax and Tamra from customer support went above and beyond to help us. She had plenty of patience and helped us get a refund.
Date published: 2022-02-27
Rated 5 out of 5 by from Awesome! TurboTax Customer support is awesome and very reassuring!
Date published: 2022-02-27
Rated 5 out of 5 by from TurboTax is Awesome Awesome Awesome We, my husband and I, love how convenient TurboTax has made it to file our own taxes. I mean, wow! Didn't take very much effort at all. 1, 2, 3 and done!
Date published: 2022-02-27
Rated 5 out of 5 by from :) turbo tax - I hate doing my taxes but turbo tax makes it easy!
Date published: 2022-02-27
Rated 1 out of 5 by from had software error which generated an 8995 form tried to chat to get help and after 30 minutes the guy told me I would have to upgrade an dpay more becuase he couldnt figure out why the program was generating 8995 with wrong information
Date published: 2022-02-27
Rated 5 out of 5 by from Turbotax is fantastic Filing was easy fast and friendly, I truly appreciate the assistance from the agents. Will definitely continue to file through Turbo tax!
Date published: 2022-02-27
All TurboTax® Offerings Reviews - Page 6218
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from good this year we were not expecting to pay so much to get them done but the main thing that they are done.
Date published: 2022-02-27
Rated 1 out of 5 by from Very poor customer service The customer service phone line and the link to file requests, refunds, and complaints are very poorly managed. I wasted my time and didn't get much help from a live person who answered the calls for customer service line. And once you purchase an online package, you're pretty much stuck and are signed up to hidden contract, which doesn't allow you to get a refund for unused service, products, and tools.
Date published: 2022-02-27
Rated 5 out of 5 by from Such Ease This is maybe my 5th time filing with TurboTax. What ease it was. I feel confident that I got the max refund.
Date published: 2022-02-27
Rated 5 out of 5 by from simple step by step questions, easy to understand! I'm always nervous each year to complete my own taxes, but i come back to Turbo tax because the previous year is saved and i know the program enough that i am confident in the questions they ask or which boxes to fill in.
Date published: 2022-02-27
Rated 5 out of 5 by from Great customer service Had an issue with out of state tax and Tamra from customer support went above and beyond to help us. She had plenty of patience and helped us get a refund.
Date published: 2022-02-27
Rated 5 out of 5 by from Awesome! TurboTax Customer support is awesome and very reassuring!
Date published: 2022-02-27
Rated 5 out of 5 by from TurboTax is Awesome Awesome Awesome We, my husband and I, love how convenient TurboTax has made it to file our own taxes. I mean, wow! Didn't take very much effort at all. 1, 2, 3 and done!
Date published: 2022-02-27
Rated 5 out of 5 by from :) turbo tax - I hate doing my taxes but turbo tax makes it easy!
Date published: 2022-02-27
Rated 1 out of 5 by from had software error which generated an 8995 form tried to chat to get help and after 30 minutes the guy told me I would have to upgrade an dpay more becuase he couldnt figure out why the program was generating 8995 with wrong information
Date published: 2022-02-27
Rated 5 out of 5 by from Turbotax is fantastic Filing was easy fast and friendly, I truly appreciate the assistance from the agents. Will definitely continue to file through Turbo tax!
Date published: 2022-02-27
All TurboTax® Offerings Reviews - Page 6218