TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72147 reviews)
Star ratings are from 2021
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Great Representative! Billing not so great! Had a wonderful Expert Maria Victoria. She put up with me being cranky at the beginning and helped answer my tax quetions and fix issues I wasn't sure off. She was great but Turbo tax pushes you into making a purchase to see if a tax issue would save you money when it doesn't and you delete that attempt it does not allow you to go back to the cheaper option. I am going to see if this is fixed tomorrow if it is I will probably continue to use Turbo Tax but if I don't get a 80 Dollar refund I might as well just go to a regular accountant that doesn't stress me out like computers and telephone calls.
Date published: 2021-03-23
Rated 3 out of 5 by from Turbo Tax keeps getting better and better! I love this and have used it since before WINDOWS and it was a DOS-based entry form. Yes, I'm OLD! It's a much more intuitive UI. BUT, when it said, FIX the SSN of the seller of your home, I kept being told it was wrong EVEN THOUGH TT kept adding the dashes (hyphens) automatically. Then after 5 times, I DELETED the SAME SSN that appeared in the WHITE field in the form, clicked continue and WALA! It saved. This is a PROGRAMMING BUG and needs to be addressed! I'm a Sr. Software engineer and have been for over 3 decades. What's wrong is that when the USER enters a CORRECT SSN or whatever in the field above the form, TT should CLEAR that field "IN" the form out which the user can do but probably has ZERO clue to do that. Once I did CLEAR out the field, TT finally got it and stopped asking me to FIX MY RETURN! The same holds true with the PHONE number. I tried nnn-nnn-nnnn and then (nnn)nnn-nnnn. Then I got ticked off and put just nnnnnnnnnn and finally, TT got it. This is annoying and your coders offshore have ZERO clue on how to program. This is what happens when you have HEADS DOWN CODERS without the ability to THINK like a USER!
Date published: 2021-03-23
Rated 4 out of 5 by from Generally good and thorough It was mostly smooth experience; it helped that I've been using this product for years. Only caveat is that I was confused about the RMD issue, for my company's pension. I was not aware until I asked my friend about it, that all of the pension amount from my company is considered RMD for the year. I spent 1/2 hour trying to figure it out.
Date published: 2021-03-23
Rated 5 out of 5 by from Easy to use year after year I've been using Turbo Tax for close to a decade and it never lets me down. Quick, easy and always finds the best way to maximize my refund!
Date published: 2021-03-23
Rated 5 out of 5 by from Turbo tax super easy and a great way to do taxes Super easy and quick, has live chats to help. Only takes about an HR.
Date published: 2021-03-23
Rated 4 out of 5 by from Great Product Not Cheap Though Have used Turbo Tax for many many years, It's like visiting an old friend come tax season.
Date published: 2021-03-23
Rated 5 out of 5 by from turbo tax is awesome I first did my taxes in 2012 and I used turbotax every since than I've never stopped using it. Very easy to do yourself and I never have any problems. Always do my taxes within 20 mins or so.
Date published: 2021-03-23
Rated 5 out of 5 by from Very Helpful Fast and thorough and simple to keep up with and non expensive
Date published: 2021-03-23
Rated 5 out of 5 by from Turbo Tax is dope Very in-depth tax auditing and great at finding tax deductions
Date published: 2021-03-23
Rated 5 out of 5 by from Amazing its a good app i love it help me so much is the best
Date published: 2021-03-23
All TurboTax® Offerings Reviews - Page 6208
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Great Representative! Billing not so great! Had a wonderful Expert Maria Victoria. She put up with me being cranky at the beginning and helped answer my tax quetions and fix issues I wasn't sure off. She was great but Turbo tax pushes you into making a purchase to see if a tax issue would save you money when it doesn't and you delete that attempt it does not allow you to go back to the cheaper option. I am going to see if this is fixed tomorrow if it is I will probably continue to use Turbo Tax but if I don't get a 80 Dollar refund I might as well just go to a regular accountant that doesn't stress me out like computers and telephone calls.
Date published: 2021-03-23
Rated 3 out of 5 by from Turbo Tax keeps getting better and better! I love this and have used it since before WINDOWS and it was a DOS-based entry form. Yes, I'm OLD! It's a much more intuitive UI. BUT, when it said, FIX the SSN of the seller of your home, I kept being told it was wrong EVEN THOUGH TT kept adding the dashes (hyphens) automatically. Then after 5 times, I DELETED the SAME SSN that appeared in the WHITE field in the form, clicked continue and WALA! It saved. This is a PROGRAMMING BUG and needs to be addressed! I'm a Sr. Software engineer and have been for over 3 decades. What's wrong is that when the USER enters a CORRECT SSN or whatever in the field above the form, TT should CLEAR that field "IN" the form out which the user can do but probably has ZERO clue to do that. Once I did CLEAR out the field, TT finally got it and stopped asking me to FIX MY RETURN! The same holds true with the PHONE number. I tried nnn-nnn-nnnn and then (nnn)nnn-nnnn. Then I got ticked off and put just nnnnnnnnnn and finally, TT got it. This is annoying and your coders offshore have ZERO clue on how to program. This is what happens when you have HEADS DOWN CODERS without the ability to THINK like a USER!
Date published: 2021-03-23
Rated 4 out of 5 by from Generally good and thorough It was mostly smooth experience; it helped that I've been using this product for years. Only caveat is that I was confused about the RMD issue, for my company's pension. I was not aware until I asked my friend about it, that all of the pension amount from my company is considered RMD for the year. I spent 1/2 hour trying to figure it out.
Date published: 2021-03-23
Rated 5 out of 5 by from Easy to use year after year I've been using Turbo Tax for close to a decade and it never lets me down. Quick, easy and always finds the best way to maximize my refund!
Date published: 2021-03-23
Rated 5 out of 5 by from Turbo tax super easy and a great way to do taxes Super easy and quick, has live chats to help. Only takes about an HR.
Date published: 2021-03-23
Rated 4 out of 5 by from Great Product Not Cheap Though Have used Turbo Tax for many many years, It's like visiting an old friend come tax season.
Date published: 2021-03-23
Rated 5 out of 5 by from turbo tax is awesome I first did my taxes in 2012 and I used turbotax every since than I've never stopped using it. Very easy to do yourself and I never have any problems. Always do my taxes within 20 mins or so.
Date published: 2021-03-23
Rated 5 out of 5 by from Very Helpful Fast and thorough and simple to keep up with and non expensive
Date published: 2021-03-23
Rated 5 out of 5 by from Turbo Tax is dope Very in-depth tax auditing and great at finding tax deductions
Date published: 2021-03-23
Rated 5 out of 5 by from Amazing its a good app i love it help me so much is the best
Date published: 2021-03-23
All TurboTax® Offerings Reviews - Page 6208