TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Rated 4 out of 5 by from Easy It was impossible to get help by talking to someone without having to pay $80 first. I just had 1 question which I Googled from other sites to get the answer!!
Date published: 2021-04-12
Rated 5 out of 5 by from Great Help The Tax Expert was pleasant, professional and very esy to understand
Date published: 2021-04-12
Rated 5 out of 5 by from pretty awesome first time doing my taxes myself and it was very easy using turbotax.
Date published: 2021-04-12
Rated 5 out of 5 by from Turbo Tax is Great! Turbo Tax is extremely thorough, simple, and efficient! Very helpful and convenient!
Date published: 2021-04-12
Rated 3 out of 5 by from Turbotax It was confusing at times, there were a few times when I thought I was done and come to find out it was not done, I thought I was done weeks ago
Date published: 2021-04-12
Rated 5 out of 5 by from Turbo Tax is easy to use and fast I had been using an accountant and paying twice the price, but getting unsatisfactory answers to my questions. I did not have this issue with Turbo Tax.
Date published: 2021-04-12
Rated 5 out of 5 by from Excellent software Very easy to enter all my information, and answered all my questions about filling my taxes.
Date published: 2021-04-12
Rated 5 out of 5 by from Turbo Tax and advisor service is awesome I was able to get an expert help and got my question resolved.
Date published: 2021-04-12
Rated 5 out of 5 by from TurboTax TurboTax works well and asks the right questions. About as easy as tax filing can get, especially if you have some unusual circumstances.
Date published: 2021-04-12
Rated 1 out of 5 by from Turbotax bug/hassle My turbotax screen was stuck on "charge my credit card" to pay for efiling my state return. I spent two hours on April 11 with two different customer service reps and two hours on April 12, 2021 with a rep who at least knew the problem was a screen resolution issue. It took playing with about five screen resolutions with scale factors between 100% and 150% to get to the screen to enter my confirmation number that didn't show up in the entry field until after the scale was changed again. What finally worked for my computer was 2560 x 1600 resolution with 150% scaling. A friend had the same problem and ended up filing a state paper return. This is an unacceptable bug/hassle so close to the end of tax season.
Date published: 2021-04-12
All TurboTax® Offerings Reviews - Page 6182
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Easy It was impossible to get help by talking to someone without having to pay $80 first. I just had 1 question which I Googled from other sites to get the answer!!
Date published: 2021-04-12
Rated 5 out of 5 by from Great Help The Tax Expert was pleasant, professional and very esy to understand
Date published: 2021-04-12
Rated 5 out of 5 by from pretty awesome first time doing my taxes myself and it was very easy using turbotax.
Date published: 2021-04-12
Rated 5 out of 5 by from Turbo Tax is Great! Turbo Tax is extremely thorough, simple, and efficient! Very helpful and convenient!
Date published: 2021-04-12
Rated 3 out of 5 by from Turbotax It was confusing at times, there were a few times when I thought I was done and come to find out it was not done, I thought I was done weeks ago
Date published: 2021-04-12
Rated 5 out of 5 by from Turbo Tax is easy to use and fast I had been using an accountant and paying twice the price, but getting unsatisfactory answers to my questions. I did not have this issue with Turbo Tax.
Date published: 2021-04-12
Rated 5 out of 5 by from Excellent software Very easy to enter all my information, and answered all my questions about filling my taxes.
Date published: 2021-04-12
Rated 5 out of 5 by from Turbo Tax and advisor service is awesome I was able to get an expert help and got my question resolved.
Date published: 2021-04-12
Rated 5 out of 5 by from TurboTax TurboTax works well and asks the right questions. About as easy as tax filing can get, especially if you have some unusual circumstances.
Date published: 2021-04-12
Rated 1 out of 5 by from Turbotax bug/hassle My turbotax screen was stuck on "charge my credit card" to pay for efiling my state return. I spent two hours on April 11 with two different customer service reps and two hours on April 12, 2021 with a rep who at least knew the problem was a screen resolution issue. It took playing with about five screen resolutions with scale factors between 100% and 150% to get to the screen to enter my confirmation number that didn't show up in the entry field until after the scale was changed again. What finally worked for my computer was 2560 x 1600 resolution with 150% scaling. A friend had the same problem and ended up filing a state paper return. This is an unacceptable bug/hassle so close to the end of tax season.
Date published: 2021-04-12
All TurboTax® Offerings Reviews - Page 6182