TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72147 reviews)
Star ratings are from 2021
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Rated 3 out of 5 by from Decent tax software but always upselling. Decent tax software but always upselling. Such as buy additional add-ons like stock software and I only had a grand total of 8 stocks with one company and almost tricked into purchasing audit defense.
Date published: 2021-03-24
Rated 5 out of 5 by from great great service both online and on the phone, would highly recommend
Date published: 2021-03-24
Rated 5 out of 5 by from Good product Helpful and straighforward. Live experts provided helpful advice.
Date published: 2021-03-24
Rated 5 out of 5 by from Turbo Tax was very helpful! Neil is a really nice guy! Personable and careful with our information. Thankful for his help!
Date published: 2021-03-24
Rated 5 out of 5 by from Easy to use. Have used Turbo Tax for Business for few years now. It's simplistic, yet very detailed to get the return completed fast and correctly.
Date published: 2021-03-24
Rated 4 out of 5 by from Amanda Excellance I was skeptical. Turbo Tax Live Full Service needs to refine it's model but the expert Amanda was "high-end" and well worth the experience.
Date published: 2021-03-24
Rated 4 out of 5 by from Chris2020 I did engage with an expert and she was phenomenal in helping me with my 1044-NEC, which is something new for self-employed work.
Date published: 2021-03-24
Rated 4 out of 5 by from Mostly Good Process was good, but I had difficulty getting 1040 ES forms from my initial tax expert. Eventually spoke with Elizabeth, a live tax expert. She was exceptional and resolved the glitch.
Date published: 2021-03-24
Rated 1 out of 5 by from Turbo tax for stocks is terrible First time filing taxes alone and I'll be going with CPAs from here on total shot show and I am confident many of my numbers were wrong especially since I live in Texas my whole life wouldn't let me file using my birthday so my return says I've lived in Texas 1 day in 2020 total shot show on this app I don't make alot of money but I don't want to go to prison or have to pay alot of money if I finally make something with stocks I have no idea what I did on turbo tax alot of the information was wrong I hope it won't come back to haunt me.
Date published: 2021-03-24
Rated 1 out of 5 by from Slow. Non responsive I’d prefer to get cpa certified and a PhD in accounting before going through this process again. She was ineffective, slow to respond and proof that I’ll move on to a new service.
Date published: 2021-03-24
All TurboTax® Offerings Reviews - Page 6127
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Decent tax software but always upselling. Decent tax software but always upselling. Such as buy additional add-ons like stock software and I only had a grand total of 8 stocks with one company and almost tricked into purchasing audit defense.
Date published: 2021-03-24
Rated 5 out of 5 by from great great service both online and on the phone, would highly recommend
Date published: 2021-03-24
Rated 5 out of 5 by from Good product Helpful and straighforward. Live experts provided helpful advice.
Date published: 2021-03-24
Rated 5 out of 5 by from Turbo Tax was very helpful! Neil is a really nice guy! Personable and careful with our information. Thankful for his help!
Date published: 2021-03-24
Rated 5 out of 5 by from Easy to use. Have used Turbo Tax for Business for few years now. It's simplistic, yet very detailed to get the return completed fast and correctly.
Date published: 2021-03-24
Rated 4 out of 5 by from Amanda Excellance I was skeptical. Turbo Tax Live Full Service needs to refine it's model but the expert Amanda was "high-end" and well worth the experience.
Date published: 2021-03-24
Rated 4 out of 5 by from Chris2020 I did engage with an expert and she was phenomenal in helping me with my 1044-NEC, which is something new for self-employed work.
Date published: 2021-03-24
Rated 4 out of 5 by from Mostly Good Process was good, but I had difficulty getting 1040 ES forms from my initial tax expert. Eventually spoke with Elizabeth, a live tax expert. She was exceptional and resolved the glitch.
Date published: 2021-03-24
Rated 1 out of 5 by from Turbo tax for stocks is terrible First time filing taxes alone and I'll be going with CPAs from here on total shot show and I am confident many of my numbers were wrong especially since I live in Texas my whole life wouldn't let me file using my birthday so my return says I've lived in Texas 1 day in 2020 total shot show on this app I don't make alot of money but I don't want to go to prison or have to pay alot of money if I finally make something with stocks I have no idea what I did on turbo tax alot of the information was wrong I hope it won't come back to haunt me.
Date published: 2021-03-24
Rated 1 out of 5 by from Slow. Non responsive I’d prefer to get cpa certified and a PhD in accounting before going through this process again. She was ineffective, slow to respond and proof that I’ll move on to a new service.
Date published: 2021-03-24
All TurboTax® Offerings Reviews - Page 6127