TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72147 reviews)
Star ratings are from 2021
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Rated 2 out of 5 by from new tax deadline changes aren't updated I tried to purchase the state efile and my credit information kept being rejected. i called my bank and they indicated there was no attempt to get the charge approved.
Date published: 2021-03-23
Rated 3 out of 5 by from Downloading Documents issues I've been using TurboTax Deluxe for years and for the first time this year, I was able to download documents from my fund company. I downloaded some of my documents from the source and unchecked the ones not to be downloaded as allowed in TurboTax Deluxe. Everything downloaded so I had to delete the extra copies that I had unchecked before the download. Also you probably need to build something into the software to prevent or at least ask you to confirm the download of each document so that doesn't happen.
Date published: 2021-03-23
Rated 5 out of 5 by from Great product and safe great product easy to use and very safe you don't hate doing your taxes using turbo tax
Date published: 2021-03-23
Rated 5 out of 5 by from Turbo Tax is awesome Except for the SSA section on Michigan State. I was some what confused when it said the self insured section had to be greater than "0" regardless of how I answered the prior Questions.
Date published: 2021-03-23
Rated 5 out of 5 by from 8th YEAR GREAT SERVICE TAXES ARE VERY COMPLEX SPECIALLY 2020!! TURBO TAX CUSTOMER SERVICE CPA JESSICA WAS OUTSTANDING THE VERY BEST CPA I HAVE IN PAST 8 YEARS USING TURBO TAX. VERY KNOWLEDGEABLE WITH ALL THE TAX CHANGES MY ISSUE WAS NEEDING TO APPLY THE 8915E FORM TO MY CARES ACT 401K WITHDRAW JESSCIA DIRECTED ME THROUGH THE PROCESS AND COMPLETE MY TAX FILING BOTH FED/STATE E-FILE. AWESOME CUSTOMER SERVICE I ALWAYS TELL OTHERS THE ONLY WAY TO GET YOUR TAXES COMPLETED CORRECTLY USE TURBO TAX SERVICES!!! THANK YOU JESSCIA WE'LL SEE YOU NEXT SEASON GOD'S BLESSING
Date published: 2021-03-23
Rated 5 out of 5 by from Catherine saved my life I do not comprehend numbers or anything to do with numbers aside from the frame ratio, timecode, etc of the photographs and films that I shoot. Catherine saved my life. She is awesome in every perceivable way and deserves a golden plaque. A big one.
Date published: 2021-03-23
Rated 5 out of 5 by from Everyone at TurboTax has been super! This is a great service with professionals. I have had several calls and everyone was super!
Date published: 2021-03-23
Rated 5 out of 5 by from turbo tax awesome it was easy to use and i will use it again to do my taxes
Date published: 2021-03-23
Rated 5 out of 5 by from TURBO TAX IS EASY IT WAS EASY TO USE AND AFFORDABLE. I WOULD DEFINETLY RECOMMED TO ALL.
Date published: 2021-03-23
Rated 5 out of 5 by from Love Turbo Tax Got my taxes done at home on my own time. No hassle.
Date published: 2021-03-23
All TurboTax® Offerings Reviews - Page 6107
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from new tax deadline changes aren't updated I tried to purchase the state efile and my credit information kept being rejected. i called my bank and they indicated there was no attempt to get the charge approved.
Date published: 2021-03-23
Rated 3 out of 5 by from Downloading Documents issues I've been using TurboTax Deluxe for years and for the first time this year, I was able to download documents from my fund company. I downloaded some of my documents from the source and unchecked the ones not to be downloaded as allowed in TurboTax Deluxe. Everything downloaded so I had to delete the extra copies that I had unchecked before the download. Also you probably need to build something into the software to prevent or at least ask you to confirm the download of each document so that doesn't happen.
Date published: 2021-03-23
Rated 5 out of 5 by from Great product and safe great product easy to use and very safe you don't hate doing your taxes using turbo tax
Date published: 2021-03-23
Rated 5 out of 5 by from Turbo Tax is awesome Except for the SSA section on Michigan State. I was some what confused when it said the self insured section had to be greater than "0" regardless of how I answered the prior Questions.
Date published: 2021-03-23
Rated 5 out of 5 by from 8th YEAR GREAT SERVICE TAXES ARE VERY COMPLEX SPECIALLY 2020!! TURBO TAX CUSTOMER SERVICE CPA JESSICA WAS OUTSTANDING THE VERY BEST CPA I HAVE IN PAST 8 YEARS USING TURBO TAX. VERY KNOWLEDGEABLE WITH ALL THE TAX CHANGES MY ISSUE WAS NEEDING TO APPLY THE 8915E FORM TO MY CARES ACT 401K WITHDRAW JESSCIA DIRECTED ME THROUGH THE PROCESS AND COMPLETE MY TAX FILING BOTH FED/STATE E-FILE. AWESOME CUSTOMER SERVICE I ALWAYS TELL OTHERS THE ONLY WAY TO GET YOUR TAXES COMPLETED CORRECTLY USE TURBO TAX SERVICES!!! THANK YOU JESSCIA WE'LL SEE YOU NEXT SEASON GOD'S BLESSING
Date published: 2021-03-23
Rated 5 out of 5 by from Catherine saved my life I do not comprehend numbers or anything to do with numbers aside from the frame ratio, timecode, etc of the photographs and films that I shoot. Catherine saved my life. She is awesome in every perceivable way and deserves a golden plaque. A big one.
Date published: 2021-03-23
Rated 5 out of 5 by from Everyone at TurboTax has been super! This is a great service with professionals. I have had several calls and everyone was super!
Date published: 2021-03-23
Rated 5 out of 5 by from turbo tax awesome it was easy to use and i will use it again to do my taxes
Date published: 2021-03-23
Rated 5 out of 5 by from TURBO TAX IS EASY IT WAS EASY TO USE AND AFFORDABLE. I WOULD DEFINETLY RECOMMED TO ALL.
Date published: 2021-03-23
Rated 5 out of 5 by from Love Turbo Tax Got my taxes done at home on my own time. No hassle.
Date published: 2021-03-23
All TurboTax® Offerings Reviews - Page 6107