TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72147 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from super easy and fast thank you for the easy and stress-free filing process year after year!
Date published: 2021-04-13
Rated 1 out of 5 by from Poor interface ridiculous amounts of data re-entry It's infuriating to have to re-enter data over and over again that exists in every file I've created in TT over the last 5 years. Basic things like names and addresses and FEIN or SS#s should be carried through with no re-entry. In addition, this year the CD wouldn't read, forcing me to download and update. After doing that , the program wouldn't read last year's file, had to open and resave in 2019. Considering how much extra this version costs, you should spend some additional effort on QA.
Date published: 2021-04-13
Rated 5 out of 5 by from Easy, even for me. I've used TurboTax for several years now and always appreciate how it walks me through the process, step by step. Even so, when I make the occasional mistake or have a question, there is always an expert available to help. They have been great
Date published: 2021-04-13
Rated 5 out of 5 by from The Best Turbo Tax Live Expert! Our Turbo Tax Live Expert did an amazing job with assisting us!
Date published: 2021-04-13
Rated 5 out of 5 by from No matter how complicated - TurboTax gets it done I had a new job last year and my husband ended up unemployed. Definitely new tax situations to navigate through....didn't matter. Turbotax figured it all out!
Date published: 2021-04-13
Rated 5 out of 5 by from TurboTax Home & Business I have been using Turbo Tax for more than ten years.
Date published: 2021-04-13
Rated 5 out of 5 by from Simple TurboTax has many options, but simplifies them which helps me out a lot.
Date published: 2021-04-13
Rated 5 out of 5 by from GREAT AS USUAL I'm a Turbotax Advantage member for several years. Great product, so simple and so easy.
Date published: 2021-04-13
Rated 5 out of 5 by from Can't beat it First time using phone assistance. Gaye was terrific.
Date published: 2021-04-13
Rated 5 out of 5 by from 7th year in a row! Turbo Tax is the best free Service! They are very helpful along the way in the free edition and makes you double check all your info before submitting a final return.If you havent used this great service you need to get on it this year, theres still time in 2021 before the deadline on May 17th!
Date published: 2021-04-13
All TurboTax® Offerings Reviews - Page 5949
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from super easy and fast thank you for the easy and stress-free filing process year after year!
Date published: 2021-04-13
Rated 1 out of 5 by from Poor interface ridiculous amounts of data re-entry It's infuriating to have to re-enter data over and over again that exists in every file I've created in TT over the last 5 years. Basic things like names and addresses and FEIN or SS#s should be carried through with no re-entry. In addition, this year the CD wouldn't read, forcing me to download and update. After doing that , the program wouldn't read last year's file, had to open and resave in 2019. Considering how much extra this version costs, you should spend some additional effort on QA.
Date published: 2021-04-13
Rated 5 out of 5 by from Easy, even for me. I've used TurboTax for several years now and always appreciate how it walks me through the process, step by step. Even so, when I make the occasional mistake or have a question, there is always an expert available to help. They have been great
Date published: 2021-04-13
Rated 5 out of 5 by from The Best Turbo Tax Live Expert! Our Turbo Tax Live Expert did an amazing job with assisting us!
Date published: 2021-04-13
Rated 5 out of 5 by from No matter how complicated - TurboTax gets it done I had a new job last year and my husband ended up unemployed. Definitely new tax situations to navigate through....didn't matter. Turbotax figured it all out!
Date published: 2021-04-13
Rated 5 out of 5 by from TurboTax Home & Business I have been using Turbo Tax for more than ten years.
Date published: 2021-04-13
Rated 5 out of 5 by from Simple TurboTax has many options, but simplifies them which helps me out a lot.
Date published: 2021-04-13
Rated 5 out of 5 by from GREAT AS USUAL I'm a Turbotax Advantage member for several years. Great product, so simple and so easy.
Date published: 2021-04-13
Rated 5 out of 5 by from Can't beat it First time using phone assistance. Gaye was terrific.
Date published: 2021-04-13
Rated 5 out of 5 by from 7th year in a row! Turbo Tax is the best free Service! They are very helpful along the way in the free edition and makes you double check all your info before submitting a final return.If you havent used this great service you need to get on it this year, theres still time in 2021 before the deadline on May 17th!
Date published: 2021-04-13
All TurboTax® Offerings Reviews - Page 5949