TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify

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Rated 4 out of 5 by from Turbo Tax is very easy to use! I thought I would have to do my taxes all week. With TurboTax I was able to finish my taxes in less than a week!
Date published: 2022-10-14
Rated 2 out of 5 by from Turbo Tax needs to be loyal to its customers Customer service phone help 2 stars especially Josh he is the worst CS you got., ease of use for first timers 3 stars, Easy access to saving work 2 stars. You guys do have potential to be awesome. People just want to feel good about doing their taxes and not feel burdened., Try to improve, its easier than your software : ) I will most likely give you guys another go next year now that I'm not a newbie but listen to your customers, no customers, no company. By the way I hate your website that bogs me down when Im trying to get into my account, I am waiting on a credit, My first TT didnt work had to buy it again and it crashed my computer because it removed security for some reason I suspect. But all in all Taxes are a necessary evil for all of us. You asked my honest opinion, I gave it. I'll be looking to see if you listened next year.
Date published: 2022-10-14
Rated 3 out of 5 by from good turbo tax is fantastic i love it i had a great time uing it but right now i need to quit this review and submit my return
Date published: 2022-10-14
Rated 2 out of 5 by from TurboTax needs a lot of improvements. Three areas I noticed that require significant improvements: 1. I am asked a lot of questions about potential deduction, and when I answer all of them TurboTax says, "Your income is too high for this deduction". My income is known to TurboTax, why ask all that questions if they obviously will be ignored? Waste of time and effort 2. ESPP questionary need significant improvements. Fidelity Consolidated Form 1099 has all the info needed, but TurboTax cannot extract it. Instead, I need to enter a lot of dates and numbers and two of them twice for every trade. The questions seem to ignore current practices. 3. No option to pay Failure to Pay penalty with tax return. The help says that TurboTax cannot calculate it but provides formula for me to do it. Recommendation to wait for IRS to bill is very wrong -- IRS will aply double penalty if I don't pay this fee at time I submit tax return. 4. There is little (if any) support to file tax return after extension
Date published: 2022-10-14
Rated 5 out of 5 by from TurboTax is the absolute best! I have used TurboTax for years now. Every year it gets better and better. I recommend it to everyone.
Date published: 2022-10-14
Rated 5 out of 5 by from It's smooth flowing with help along the way I like the info provided while completing and availability of Tax Experts on chat or phone.
Date published: 2022-10-14
Rated 5 out of 5 by from TurboTax is great I love how easy it is to file and they have great live support
Date published: 2022-10-14
Rated 5 out of 5 by from Turbo Tax The experience was seamless and fast. It was also inexpensive
Date published: 2022-10-14
Rated 5 out of 5 by from Turbotax for fairly complicated personal income Our taxes are complicated. Whenever I call the Turbotax helpline, they are knowledgeable and patient while helping me work through my questions. The software itself is intuitive and does a good job making taxes straightforward.
Date published: 2022-10-14
Rated 5 out of 5 by from Lot's easier than the competitors The live experts were invaluable, shout out to Linda and Robert
Date published: 2022-10-14
All TurboTax® Offerings Reviews - Page 5851
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Turbo Tax is very easy to use! I thought I would have to do my taxes all week. With TurboTax I was able to finish my taxes in less than a week!
Date published: 2022-10-14
Rated 2 out of 5 by from Turbo Tax needs to be loyal to its customers Customer service phone help 2 stars especially Josh he is the worst CS you got., ease of use for first timers 3 stars, Easy access to saving work 2 stars. You guys do have potential to be awesome. People just want to feel good about doing their taxes and not feel burdened., Try to improve, its easier than your software : ) I will most likely give you guys another go next year now that I'm not a newbie but listen to your customers, no customers, no company. By the way I hate your website that bogs me down when Im trying to get into my account, I am waiting on a credit, My first TT didnt work had to buy it again and it crashed my computer because it removed security for some reason I suspect. But all in all Taxes are a necessary evil for all of us. You asked my honest opinion, I gave it. I'll be looking to see if you listened next year.
Date published: 2022-10-14
Rated 3 out of 5 by from good turbo tax is fantastic i love it i had a great time uing it but right now i need to quit this review and submit my return
Date published: 2022-10-14
Rated 2 out of 5 by from TurboTax needs a lot of improvements. Three areas I noticed that require significant improvements: 1. I am asked a lot of questions about potential deduction, and when I answer all of them TurboTax says, "Your income is too high for this deduction". My income is known to TurboTax, why ask all that questions if they obviously will be ignored? Waste of time and effort 2. ESPP questionary need significant improvements. Fidelity Consolidated Form 1099 has all the info needed, but TurboTax cannot extract it. Instead, I need to enter a lot of dates and numbers and two of them twice for every trade. The questions seem to ignore current practices. 3. No option to pay Failure to Pay penalty with tax return. The help says that TurboTax cannot calculate it but provides formula for me to do it. Recommendation to wait for IRS to bill is very wrong -- IRS will aply double penalty if I don't pay this fee at time I submit tax return. 4. There is little (if any) support to file tax return after extension
Date published: 2022-10-14
Rated 5 out of 5 by from TurboTax is the absolute best! I have used TurboTax for years now. Every year it gets better and better. I recommend it to everyone.
Date published: 2022-10-14
Rated 5 out of 5 by from It's smooth flowing with help along the way I like the info provided while completing and availability of Tax Experts on chat or phone.
Date published: 2022-10-14
Rated 5 out of 5 by from TurboTax is great I love how easy it is to file and they have great live support
Date published: 2022-10-14
Rated 5 out of 5 by from Turbo Tax The experience was seamless and fast. It was also inexpensive
Date published: 2022-10-14
Rated 5 out of 5 by from Turbotax for fairly complicated personal income Our taxes are complicated. Whenever I call the Turbotax helpline, they are knowledgeable and patient while helping me work through my questions. The software itself is intuitive and does a good job making taxes straightforward.
Date published: 2022-10-14
Rated 5 out of 5 by from Lot's easier than the competitors The live experts were invaluable, shout out to Linda and Robert
Date published: 2022-10-14
All TurboTax® Offerings Reviews - Page 5851