TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from So helpful in my first complicated year! This is my first year that the simplest form wasn't sufficient. TurboTax made it a lot easier. I liked that I started out in the lower priced package and had the option to upgrade as I went without losing my discount. I was able to find everything I needed to file quickly and was asked all the right questions. I never needed any additional assistance, although it's nice that it was available.
Date published: 2021-03-17
Rated 5 out of 5 by from Awesome Product I've been using turbo tax for 6 years now and I absolutely love it! Its easy to use and way much more cost effect than the big tax preparation chains.
Date published: 2021-03-17
Rated 2 out of 5 by from Technical Issues TurboTax itself worked well for walking through all the different tax scenarios/circumstances. But at the end of the process, it would not let me file the taxes due to a reCAPTCHA issue, which apparently a lot of people are experiencing. It is very frustrating to get all the way to the end and not be able to file due to a technical issue. All the boards mention steps to take to resolve this. Ultimately, nothing worked - and then all of a sudden it worked. This tells me that the issue was not a user-issue. It was on the TurboTax end.
Date published: 2021-03-17
Rated 4 out of 5 by from Prompt and Helpful This was my first time using this system. I can honestly say it was easy to file. I will definitely use them again!
Date published: 2021-03-17
Rated 5 out of 5 by from TurboTax is the best I am so grateful that this service makes filing my taxes a breeze.
Date published: 2021-03-17
Rated 5 out of 5 by from Easy to do I enjoyed working with turbo tax. It was my first time. I was quite nervous but the directions were easy to follow.
Date published: 2021-03-17
Rated 3 out of 5 by from Every year it costs more I have been doing my taxes with turbo tax for about 8 years now. I absolutely loved it for years. Over the past few years I have noticed it gets more and more expensive. I am up to over $100 to get my taxes done now. Nothing has changed except where I have worked over the years and less dependents. Yes its still cheaper than any other tax preparer, all they do is punch stuff into a computer. But that is exactly what I am doing. Noone else just me. And that costs me $130??!!
Date published: 2021-03-17
Rated 3 out of 5 by from It got a little complicated this year it was a little harder this year. Look out for the little guys.
Date published: 2021-03-17
Rated 5 out of 5 by from turbo tax is amazing the online portal was very helpful and informative
Date published: 2021-03-17
Rated 5 out of 5 by from 29 yers and counting Never had a problem. Always works for me. I'll do it again next year.
Date published: 2021-03-17
All TurboTax® Offerings Reviews - Page 5803
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from So helpful in my first complicated year! This is my first year that the simplest form wasn't sufficient. TurboTax made it a lot easier. I liked that I started out in the lower priced package and had the option to upgrade as I went without losing my discount. I was able to find everything I needed to file quickly and was asked all the right questions. I never needed any additional assistance, although it's nice that it was available.
Date published: 2021-03-17
Rated 5 out of 5 by from Awesome Product I've been using turbo tax for 6 years now and I absolutely love it! Its easy to use and way much more cost effect than the big tax preparation chains.
Date published: 2021-03-17
Rated 2 out of 5 by from Technical Issues TurboTax itself worked well for walking through all the different tax scenarios/circumstances. But at the end of the process, it would not let me file the taxes due to a reCAPTCHA issue, which apparently a lot of people are experiencing. It is very frustrating to get all the way to the end and not be able to file due to a technical issue. All the boards mention steps to take to resolve this. Ultimately, nothing worked - and then all of a sudden it worked. This tells me that the issue was not a user-issue. It was on the TurboTax end.
Date published: 2021-03-17
Rated 4 out of 5 by from Prompt and Helpful This was my first time using this system. I can honestly say it was easy to file. I will definitely use them again!
Date published: 2021-03-17
Rated 5 out of 5 by from TurboTax is the best I am so grateful that this service makes filing my taxes a breeze.
Date published: 2021-03-17
Rated 5 out of 5 by from Easy to do I enjoyed working with turbo tax. It was my first time. I was quite nervous but the directions were easy to follow.
Date published: 2021-03-17
Rated 3 out of 5 by from Every year it costs more I have been doing my taxes with turbo tax for about 8 years now. I absolutely loved it for years. Over the past few years I have noticed it gets more and more expensive. I am up to over $100 to get my taxes done now. Nothing has changed except where I have worked over the years and less dependents. Yes its still cheaper than any other tax preparer, all they do is punch stuff into a computer. But that is exactly what I am doing. Noone else just me. And that costs me $130??!!
Date published: 2021-03-17
Rated 3 out of 5 by from It got a little complicated this year it was a little harder this year. Look out for the little guys.
Date published: 2021-03-17
Rated 5 out of 5 by from turbo tax is amazing the online portal was very helpful and informative
Date published: 2021-03-17
Rated 5 out of 5 by from 29 yers and counting Never had a problem. Always works for me. I'll do it again next year.
Date published: 2021-03-17
All TurboTax® Offerings Reviews - Page 5803