TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72147 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from TurboTax is Awesome! I love how it walks you through everything and explains it to you. Very simple and easy. Taxes have never been so fun!
Date published: 2021-04-01
Rated 2 out of 5 by from Software version has flaws Purchased Premier version at Cosco. Updater hung up numerous times. After paying for state return, screen froze. Rebooted and reloaded TurboTax could not get by the payment screen. After 75 minutes on the phone with 2 Intuit reps we finally found a solution. Been using TurboTax for 20 years and usually great. This year the software was awful. Intuit rep said get the internet download version rather than store bought discs.
Date published: 2021-04-01
Rated 5 out of 5 by from Great, Efficient Tool Been using it for many years. Still satisfied. What?
Date published: 2021-04-01
Rated 4 out of 5 by from First time - a little painful had a "complicated" return with single and LLC - download was brutal and then had to call into tech support multiple times.
Date published: 2021-04-01
Rated 5 out of 5 by from Good Product Easy to use and easy to follow. I would recommend this software.
Date published: 2021-04-01
Rated 5 out of 5 by from Awesome I was easy to follow the program. And the program great guidance on how. to. answer the questions.
Date published: 2021-04-01
Rated 5 out of 5 by from TURBOTAX IS GREAT! EXPERIENCE WAS GREAT. I FOLLOWED INSTRUCTIONS TO COMPLETE MY RETURN.
Date published: 2021-04-01
Rated 4 out of 5 by from Expensive, but very self-explanatory to use! I have been using TurboTax since I started filing my own taxes. It is very expensive to use compared to most places, but its also very easy to use with step by step guidance. Be advised of adding an extra $40 just for paying with refund, plus non-stop pop ups to upgrade packages after every page change.
Date published: 2021-04-01
Rated 4 out of 5 by from This is the forth time I use it It works, this is the forth time I use it. I have never used any other SW. So far, no tax inspections. So, why 4 stars instead of 5? I do not like the $25 for state efile It makes no sense to buy a SW that efile the Fed, but not the State, it should include both since the beginning. What I really dislike is the $40 additional fee for not using a credit card. I avoided it, but someone could click the default button and pay $65. It is like having a great dinner and before leaving discover there was a bug in your dish.
Date published: 2021-04-01
Rated 2 out of 5 by from Free, free free free.... Until it isn't Pretty simple to use. Does a good job putting tax info into Kindergarten language which is nice, but they're also not afraid to throw in hidden fee's and not apply the discounts they say they will. I was forced to upgrade to ($90) Premiere because I sold investments, which is fine. But then they throw in a $50 State Filing Fee, because why not!? My Robinhood "$20 Discount" took 3 phone calls to actually have them apply it correctly, so it's just kind of a hassle. Probably going elsewhere next year.
Date published: 2021-04-01
All TurboTax® Offerings Reviews - Page 5695
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax is Awesome! I love how it walks you through everything and explains it to you. Very simple and easy. Taxes have never been so fun!
Date published: 2021-04-01
Rated 2 out of 5 by from Software version has flaws Purchased Premier version at Cosco. Updater hung up numerous times. After paying for state return, screen froze. Rebooted and reloaded TurboTax could not get by the payment screen. After 75 minutes on the phone with 2 Intuit reps we finally found a solution. Been using TurboTax for 20 years and usually great. This year the software was awful. Intuit rep said get the internet download version rather than store bought discs.
Date published: 2021-04-01
Rated 5 out of 5 by from Great, Efficient Tool Been using it for many years. Still satisfied. What?
Date published: 2021-04-01
Rated 4 out of 5 by from First time - a little painful had a "complicated" return with single and LLC - download was brutal and then had to call into tech support multiple times.
Date published: 2021-04-01
Rated 5 out of 5 by from Good Product Easy to use and easy to follow. I would recommend this software.
Date published: 2021-04-01
Rated 5 out of 5 by from Awesome I was easy to follow the program. And the program great guidance on how. to. answer the questions.
Date published: 2021-04-01
Rated 5 out of 5 by from TURBOTAX IS GREAT! EXPERIENCE WAS GREAT. I FOLLOWED INSTRUCTIONS TO COMPLETE MY RETURN.
Date published: 2021-04-01
Rated 4 out of 5 by from Expensive, but very self-explanatory to use! I have been using TurboTax since I started filing my own taxes. It is very expensive to use compared to most places, but its also very easy to use with step by step guidance. Be advised of adding an extra $40 just for paying with refund, plus non-stop pop ups to upgrade packages after every page change.
Date published: 2021-04-01
Rated 4 out of 5 by from This is the forth time I use it It works, this is the forth time I use it. I have never used any other SW. So far, no tax inspections. So, why 4 stars instead of 5? I do not like the $25 for state efile It makes no sense to buy a SW that efile the Fed, but not the State, it should include both since the beginning. What I really dislike is the $40 additional fee for not using a credit card. I avoided it, but someone could click the default button and pay $65. It is like having a great dinner and before leaving discover there was a bug in your dish.
Date published: 2021-04-01
Rated 2 out of 5 by from Free, free free free.... Until it isn't Pretty simple to use. Does a good job putting tax info into Kindergarten language which is nice, but they're also not afraid to throw in hidden fee's and not apply the discounts they say they will. I was forced to upgrade to ($90) Premiere because I sold investments, which is fine. But then they throw in a $50 State Filing Fee, because why not!? My Robinhood "$20 Discount" took 3 phone calls to actually have them apply it correctly, so it's just kind of a hassle. Probably going elsewhere next year.
Date published: 2021-04-01
All TurboTax® Offerings Reviews - Page 5695