TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from TurboTax Great! Quick & easy! I've used them for four years
Date published: 2023-01-20
Rated 1 out of 5 by from Forced into paid plan. Then upsold. I had an excellent experience last year. This year, I signed on for the free tax return, as I wasn't expecting anything complicated. The "let us sell you extra services" page was confusing--did not clearly say what you were agreeing to. They found one $120 credit, and quoted me $39 to get it (needed TurboTax Deluxe, not available on free version) and didn't tell me that the state return was an additional $39 ("State extra" was all). They then FORCED an upgrade to Deluxe (still without disclosing the $39 State cost) without a way to decline on the page--I would have declined. Then tried to sell me an additional $39 "recommended" service. Which would have left me $3 out of the $120. AND THEN, tried to get me to deduct fees from my federal return, for AN ADDITIONAL $39! This in addition to a website that didn't work properly and required several reloads and re-logins and required me to switch to a non-secure browser to get their PDF reader to load my return. All-in-all a very unsatisfactory experience this year.
Date published: 2023-01-20
Rated 5 out of 5 by from TurboTax live assistant is amazing knowledgeable Great experience for this being my first time using live. Very pleasant and well please will recommend
Date published: 2023-01-20
Rated 5 out of 5 by from Beyond Happy Turbo tax has been quite a delight. I will continue to only use turbo tax. because it is the only way to have a fast and easy experience.
Date published: 2023-01-20
Rated 3 out of 5 by from turbo tax Turbo tax has alot of security and will not store preview taxes info. have your taxes from last year handy
Date published: 2023-01-20
Rated 5 out of 5 by from makes doing taxes a breeze Turbo tax made doing my taxes a cinch! It provided very easy to understand step by step guidance trough the entire process.
Date published: 2023-01-20
Rated 5 out of 5 by from love turbo tax its so easy to use. ......................................
Date published: 2023-01-20
Rated 5 out of 5 by from Love TurboTax! I love using this website every year. It definitely helps tremendously. Though, I do wish the fees were a little less.
Date published: 2023-01-20
Rated 5 out of 5 by from turbo tax rocks always love using turbo tax for simple returns. Its quick and easy and they always help me get my biggest return.
Date published: 2023-01-20
Rated 5 out of 5 by from I LOVE TURBO TAX! This is the third year I've used Turbo Tax. I love that it walks me through all aspects of my taxes step-by-step. The helpful tips information clarifies my questions. It keeps all of my records on file. At the end there is a review and check for accuracy. EASY PEASY!
Date published: 2023-01-20
All TurboTax® Offerings Reviews - Page 5440
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax Great! Quick & easy! I've used them for four years
Date published: 2023-01-20
Rated 1 out of 5 by from Forced into paid plan. Then upsold. I had an excellent experience last year. This year, I signed on for the free tax return, as I wasn't expecting anything complicated. The "let us sell you extra services" page was confusing--did not clearly say what you were agreeing to. They found one $120 credit, and quoted me $39 to get it (needed TurboTax Deluxe, not available on free version) and didn't tell me that the state return was an additional $39 ("State extra" was all). They then FORCED an upgrade to Deluxe (still without disclosing the $39 State cost) without a way to decline on the page--I would have declined. Then tried to sell me an additional $39 "recommended" service. Which would have left me $3 out of the $120. AND THEN, tried to get me to deduct fees from my federal return, for AN ADDITIONAL $39! This in addition to a website that didn't work properly and required several reloads and re-logins and required me to switch to a non-secure browser to get their PDF reader to load my return. All-in-all a very unsatisfactory experience this year.
Date published: 2023-01-20
Rated 5 out of 5 by from TurboTax live assistant is amazing knowledgeable Great experience for this being my first time using live. Very pleasant and well please will recommend
Date published: 2023-01-20
Rated 5 out of 5 by from Beyond Happy Turbo tax has been quite a delight. I will continue to only use turbo tax. because it is the only way to have a fast and easy experience.
Date published: 2023-01-20
Rated 3 out of 5 by from turbo tax Turbo tax has alot of security and will not store preview taxes info. have your taxes from last year handy
Date published: 2023-01-20
Rated 5 out of 5 by from makes doing taxes a breeze Turbo tax made doing my taxes a cinch! It provided very easy to understand step by step guidance trough the entire process.
Date published: 2023-01-20
Rated 5 out of 5 by from love turbo tax its so easy to use. ......................................
Date published: 2023-01-20
Rated 5 out of 5 by from Love TurboTax! I love using this website every year. It definitely helps tremendously. Though, I do wish the fees were a little less.
Date published: 2023-01-20
Rated 5 out of 5 by from turbo tax rocks always love using turbo tax for simple returns. Its quick and easy and they always help me get my biggest return.
Date published: 2023-01-20
Rated 5 out of 5 by from I LOVE TURBO TAX! This is the third year I've used Turbo Tax. I love that it walks me through all aspects of my taxes step-by-step. The helpful tips information clarifies my questions. It keeps all of my records on file. At the end there is a review and check for accuracy. EASY PEASY!
Date published: 2023-01-20
All TurboTax® Offerings Reviews - Page 5440