TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax Great! Quick & easy! I've used them for four years
Date published: 2023-01-20
Rated 1 out of 5 by from Forced into paid plan. Then upsold. I had an excellent experience last year. This year, I signed on for the free tax return, as I wasn't expecting anything complicated. The "let us sell you extra services" page was confusing--did not clearly say what you were agreeing to. They found one $120 credit, and quoted me $39 to get it (needed TurboTax Deluxe, not available on free version) and didn't tell me that the state return was an additional $39 ("State extra" was all). They then FORCED an upgrade to Deluxe (still without disclosing the $39 State cost) without a way to decline on the page--I would have declined. Then tried to sell me an additional $39 "recommended" service. Which would have left me $3 out of the $120. AND THEN, tried to get me to deduct fees from my federal return, for AN ADDITIONAL $39! This in addition to a website that didn't work properly and required several reloads and re-logins and required me to switch to a non-secure browser to get their PDF reader to load my return. All-in-all a very unsatisfactory experience this year.
Date published: 2023-01-20
Rated 5 out of 5 by from TurboTax live assistant is amazing knowledgeable Great experience for this being my first time using live. Very pleasant and well please will recommend
Date published: 2023-01-20
Rated 5 out of 5 by from Beyond Happy Turbo tax has been quite a delight. I will continue to only use turbo tax. because it is the only way to have a fast and easy experience.
Date published: 2023-01-20
Rated 3 out of 5 by from turbo tax Turbo tax has alot of security and will not store preview taxes info. have your taxes from last year handy
Date published: 2023-01-20
Rated 5 out of 5 by from makes doing taxes a breeze Turbo tax made doing my taxes a cinch! It provided very easy to understand step by step guidance trough the entire process.
Date published: 2023-01-20
Rated 5 out of 5 by from love turbo tax its so easy to use. ......................................
Date published: 2023-01-20
Rated 5 out of 5 by from Love TurboTax! I love using this website every year. It definitely helps tremendously. Though, I do wish the fees were a little less.
Date published: 2023-01-20
Rated 5 out of 5 by from turbo tax rocks always love using turbo tax for simple returns. Its quick and easy and they always help me get my biggest return.
Date published: 2023-01-20
Rated 5 out of 5 by from I LOVE TURBO TAX! This is the third year I've used Turbo Tax. I love that it walks me through all aspects of my taxes step-by-step. The helpful tips information clarifies my questions. It keeps all of my records on file. At the end there is a review and check for accuracy. EASY PEASY!
Date published: 2023-01-20
All TurboTax® Offerings Reviews - Page 5440
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax Great! Quick & easy! I've used them for four years
Date published: 2023-01-20
Rated 1 out of 5 by from Forced into paid plan. Then upsold. I had an excellent experience last year. This year, I signed on for the free tax return, as I wasn't expecting anything complicated. The "let us sell you extra services" page was confusing--did not clearly say what you were agreeing to. They found one $120 credit, and quoted me $39 to get it (needed TurboTax Deluxe, not available on free version) and didn't tell me that the state return was an additional $39 ("State extra" was all). They then FORCED an upgrade to Deluxe (still without disclosing the $39 State cost) without a way to decline on the page--I would have declined. Then tried to sell me an additional $39 "recommended" service. Which would have left me $3 out of the $120. AND THEN, tried to get me to deduct fees from my federal return, for AN ADDITIONAL $39! This in addition to a website that didn't work properly and required several reloads and re-logins and required me to switch to a non-secure browser to get their PDF reader to load my return. All-in-all a very unsatisfactory experience this year.
Date published: 2023-01-20
Rated 5 out of 5 by from TurboTax live assistant is amazing knowledgeable Great experience for this being my first time using live. Very pleasant and well please will recommend
Date published: 2023-01-20
Rated 5 out of 5 by from Beyond Happy Turbo tax has been quite a delight. I will continue to only use turbo tax. because it is the only way to have a fast and easy experience.
Date published: 2023-01-20
Rated 3 out of 5 by from turbo tax Turbo tax has alot of security and will not store preview taxes info. have your taxes from last year handy
Date published: 2023-01-20
Rated 5 out of 5 by from makes doing taxes a breeze Turbo tax made doing my taxes a cinch! It provided very easy to understand step by step guidance trough the entire process.
Date published: 2023-01-20
Rated 5 out of 5 by from love turbo tax its so easy to use. ......................................
Date published: 2023-01-20
Rated 5 out of 5 by from Love TurboTax! I love using this website every year. It definitely helps tremendously. Though, I do wish the fees were a little less.
Date published: 2023-01-20
Rated 5 out of 5 by from turbo tax rocks always love using turbo tax for simple returns. Its quick and easy and they always help me get my biggest return.
Date published: 2023-01-20
Rated 5 out of 5 by from I LOVE TURBO TAX! This is the third year I've used Turbo Tax. I love that it walks me through all aspects of my taxes step-by-step. The helpful tips information clarifies my questions. It keeps all of my records on file. At the end there is a review and check for accuracy. EASY PEASY!
Date published: 2023-01-20
All TurboTax® Offerings Reviews - Page 5440