TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax has reduced my stress level Every year for several years I question whether or not to try on my own. I decided last year to let a professional from Turbo Tax take care of it for me, and it was a bit painful and difficult (and I not confident they were accurate) but it got done. This year I had a very different experience from start to finish and was very nervous with all the federal child act (or whatever it was called) payments and how they would affect 2021 taxes. The first person I worked with in my initial phone call was fabulous. Sadly I can't remember her name but she was so helpful and explained the process very well which gave me the confidence to try again using a Turbo Tax professional. I was connected to Donna who responded immediately and helped me get started. My schedule is very unpredictable so many of my communications with Donna were late night or early morning, but she always responded when she could. I never had to wait for her. She was detailed, and kept me on task. There was a couple of times when I downloaded documents but they didn't save for some reason, but she always asked me for exactly what she needed. The process is complete and my stress level reduced dramatically. Thank you Turbo Tax for having this option. I will definitely do this again going forward.
Date published: 2022-03-04
Rated 5 out of 5 by from TurboTax is the way to file Everything was easy and clear. Experts were just a click away to answer any questions.
Date published: 2022-03-04
Rated 5 out of 5 by from Turbo Tax Business saved me lots of money I was very nervous about doing my Business Taxes myself but it was actually pretty reasonable.
Date published: 2022-03-04
Rated 1 out of 5 by from Secret charges for everything It started as a "free tax" but as I keep working on it it would keep adding charges and charges one after the other. At the end I ended up paying around $200 and there were still things I couldn't do and it keep asking me to upgrade for some extra payments. Never again.
Date published: 2022-03-04
Rated 4 out of 5 by from Great tax service I would have had a better intext review but this is an essay of questions
Date published: 2022-03-04
Rated 5 out of 5 by from anybody can do this !! so easy to use.. can do the entire process in the time it takes to go to the accountant
Date published: 2022-03-04
Rated 5 out of 5 by from first time paying taxes This is my first year filing taxes and Sarah and Kwesi were very professional and patient. They answered any questions I had and very prompt with response times
Date published: 2022-03-04
Rated 5 out of 5 by from Turbo Tax Was Fun! I really enjoyed using turbo tax. I had some unusual tax situations and I was able to accomplish everything I needed to do. That said, I did need the aid of google to navigate Turbo tax and find solutions to some of my issues. All in all, this is a great way to file your taxes.
Date published: 2022-03-04
Rated 5 out of 5 by from Loved It Easy to use step by step process! Will be a returning customer!
Date published: 2022-03-04
Rated 1 out of 5 by from Not impressed Couldn't bring up last years file to merge to this year. Since I couldn't bring up last year's return I didn't have my AGI and was forced to paper file. Didn't print out state return voucher with state forms. The price jump was too much. Very disappointed.
Date published: 2022-03-04
All TurboTax® Offerings Reviews - Page 5428
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax has reduced my stress level Every year for several years I question whether or not to try on my own. I decided last year to let a professional from Turbo Tax take care of it for me, and it was a bit painful and difficult (and I not confident they were accurate) but it got done. This year I had a very different experience from start to finish and was very nervous with all the federal child act (or whatever it was called) payments and how they would affect 2021 taxes. The first person I worked with in my initial phone call was fabulous. Sadly I can't remember her name but she was so helpful and explained the process very well which gave me the confidence to try again using a Turbo Tax professional. I was connected to Donna who responded immediately and helped me get started. My schedule is very unpredictable so many of my communications with Donna were late night or early morning, but she always responded when she could. I never had to wait for her. She was detailed, and kept me on task. There was a couple of times when I downloaded documents but they didn't save for some reason, but she always asked me for exactly what she needed. The process is complete and my stress level reduced dramatically. Thank you Turbo Tax for having this option. I will definitely do this again going forward.
Date published: 2022-03-04
Rated 5 out of 5 by from TurboTax is the way to file Everything was easy and clear. Experts were just a click away to answer any questions.
Date published: 2022-03-04
Rated 5 out of 5 by from Turbo Tax Business saved me lots of money I was very nervous about doing my Business Taxes myself but it was actually pretty reasonable.
Date published: 2022-03-04
Rated 1 out of 5 by from Secret charges for everything It started as a "free tax" but as I keep working on it it would keep adding charges and charges one after the other. At the end I ended up paying around $200 and there were still things I couldn't do and it keep asking me to upgrade for some extra payments. Never again.
Date published: 2022-03-04
Rated 4 out of 5 by from Great tax service I would have had a better intext review but this is an essay of questions
Date published: 2022-03-04
Rated 5 out of 5 by from anybody can do this !! so easy to use.. can do the entire process in the time it takes to go to the accountant
Date published: 2022-03-04
Rated 5 out of 5 by from first time paying taxes This is my first year filing taxes and Sarah and Kwesi were very professional and patient. They answered any questions I had and very prompt with response times
Date published: 2022-03-04
Rated 5 out of 5 by from Turbo Tax Was Fun! I really enjoyed using turbo tax. I had some unusual tax situations and I was able to accomplish everything I needed to do. That said, I did need the aid of google to navigate Turbo tax and find solutions to some of my issues. All in all, this is a great way to file your taxes.
Date published: 2022-03-04
Rated 5 out of 5 by from Loved It Easy to use step by step process! Will be a returning customer!
Date published: 2022-03-04
Rated 1 out of 5 by from Not impressed Couldn't bring up last years file to merge to this year. Since I couldn't bring up last year's return I didn't have my AGI and was forced to paper file. Didn't print out state return voucher with state forms. The price jump was too much. Very disappointed.
Date published: 2022-03-04
All TurboTax® Offerings Reviews - Page 5428