TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72147 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from GRRREAT Quick and easy! This is going to be a life changing moment!
Date published: 2021-04-28
Rated 4 out of 5 by from Turbo tax did the job Program led me to the right categories and was able to maximize my refund
Date published: 2021-04-28
Rated 3 out of 5 by from Convenient if you don't need support. Turbotax works great until you run into a problem. This year it wouldn't connect to my Fidelity account ("unexpected error") and support was condescending and borderline rude, not helping me at all. If you have the time to Google and check the community support, you'll be fine.
Date published: 2021-04-28
Rated 5 out of 5 by from Excellent! Easy to use and easy to understand without being an accountant.
Date published: 2021-04-28
Rated 5 out of 5 by from TurboTax is Great! Super easy to use. The customer service representative was very helpful and efficient.
Date published: 2021-04-28
Rated 5 out of 5 by from Great Customer Service Great customer service, thank you to the few people I spoke with Tisha, Marie and Archie...there may have been a few others! Little disappointed how fees add up and there really is no idea given anywhere, that I could see, what would add charges and how much charges were until the end. Then you aren't sure if they are options or if you used them.
Date published: 2021-04-28
Rated 4 out of 5 by from Turbotax is great. Ernest was very helpful. My experience with Turbotax has been great so far Ernest helped me and answered all of my questions I surely hope more customers get to work with him.
Date published: 2021-04-28
Rated 5 out of 5 by from Turbo Tax is professional I use Turbo Tax every year , great, covers all my needs
Date published: 2021-04-28
Rated 1 out of 5 by from Disappointed A decade ago I liked TurboTax. Not anymore - every year just gets more irritating. Too much up-selling. Too expensive ($120 for the "deluxe" version) Too much looping - what a hassle to deal with three separate donations in the form of household goods to Goodwill. Too difficult to find out what is going on under the hood - I had to engage with a live expert to determine that my refund from last year was correctly applied to this year's taxes - it was completely hidden in the main pages. Everything I could find said that my cost would be $60, but when I filed, it was $120! A rude shock and better yet, my discount via my credit union was not applied. At that price, I'll go get an accountant, hand them my paperwork and let them do my taxes, one less headache - I'll pay more, but I can skip the fight with TurboTax.
Date published: 2021-04-28
Rated 5 out of 5 by from wow really easy It was very easy and very user friendly. made my life so much easier thank you thank you
Date published: 2021-04-28
All TurboTax® Offerings Reviews - Page 5310
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from GRRREAT Quick and easy! This is going to be a life changing moment!
Date published: 2021-04-28
Rated 4 out of 5 by from Turbo tax did the job Program led me to the right categories and was able to maximize my refund
Date published: 2021-04-28
Rated 3 out of 5 by from Convenient if you don't need support. Turbotax works great until you run into a problem. This year it wouldn't connect to my Fidelity account ("unexpected error") and support was condescending and borderline rude, not helping me at all. If you have the time to Google and check the community support, you'll be fine.
Date published: 2021-04-28
Rated 5 out of 5 by from Excellent! Easy to use and easy to understand without being an accountant.
Date published: 2021-04-28
Rated 5 out of 5 by from TurboTax is Great! Super easy to use. The customer service representative was very helpful and efficient.
Date published: 2021-04-28
Rated 5 out of 5 by from Great Customer Service Great customer service, thank you to the few people I spoke with Tisha, Marie and Archie...there may have been a few others! Little disappointed how fees add up and there really is no idea given anywhere, that I could see, what would add charges and how much charges were until the end. Then you aren't sure if they are options or if you used them.
Date published: 2021-04-28
Rated 4 out of 5 by from Turbotax is great. Ernest was very helpful. My experience with Turbotax has been great so far Ernest helped me and answered all of my questions I surely hope more customers get to work with him.
Date published: 2021-04-28
Rated 5 out of 5 by from Turbo Tax is professional I use Turbo Tax every year , great, covers all my needs
Date published: 2021-04-28
Rated 1 out of 5 by from Disappointed A decade ago I liked TurboTax. Not anymore - every year just gets more irritating. Too much up-selling. Too expensive ($120 for the "deluxe" version) Too much looping - what a hassle to deal with three separate donations in the form of household goods to Goodwill. Too difficult to find out what is going on under the hood - I had to engage with a live expert to determine that my refund from last year was correctly applied to this year's taxes - it was completely hidden in the main pages. Everything I could find said that my cost would be $60, but when I filed, it was $120! A rude shock and better yet, my discount via my credit union was not applied. At that price, I'll go get an accountant, hand them my paperwork and let them do my taxes, one less headache - I'll pay more, but I can skip the fight with TurboTax.
Date published: 2021-04-28
Rated 5 out of 5 by from wow really easy It was very easy and very user friendly. made my life so much easier thank you thank you
Date published: 2021-04-28
All TurboTax® Offerings Reviews - Page 5310