TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72147 reviews)
Star ratings are from 2021
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Rated 4 out of 5 by from Very thorough but watch timelines My first expert was very communicative. He answered all my questions and covered every base. However, for some reason, he deleted my return because I didn't respond within two weeks. The return was done, so I'm not sure what the rush was. Additionally, everything was completed. I was waiting to have the money to pay for it. There was no mention of these timelines prior. After going through quite a few customer service agents who had no idea what was happening, and told me I messed something up, I was assigned to my next expert. She was very apologetic and finished my return in record time. My only other issue was that I was assigned an agent in a different state. He had to ask some questions about state taxes, Personal property, etc. I would have felt a bit more comfortable with someone who was already aware of these.
Date published: 2021-04-30
Rated 2 out of 5 by from TurboTax fails in the electronic filing option I tried several times to electronically file my federal and NC state return unsuccessfully. The error message was IND-031-04 - The primary taxpayer's AGI or Self-select PIN from last year does not match IRS records. However, this was incorrect. So, I had to pay to mail the federal and NC state return...and the attempted electronically filing for NC state return debited my credit card, $25, which was not returned to me.
Date published: 2021-04-30
Rated 5 out of 5 by from Quick, Easy, Thorough Filing my taxes with TurboTax was very easy it was completed very quickly and I feel their program is very thorough in finding all my deductions and making sure I don't make any mistakes
Date published: 2021-04-30
Rated 4 out of 5 by from VERY GOOD Very good experience, very easy to manuever. very please
Date published: 2021-04-30
Rated 2 out of 5 by from Turbo tax is to expensive Turbo tax is getting more expensive every year and more confusing.
Date published: 2021-04-30
Rated 5 out of 5 by from Made my life easier! I did not have the time to do the taxes myself and chose the live expert option. I have used Turbotax for many years and love their product. The full service was not that much more money and saved me a lot of time and energy. The expert knew the laws well and got it done right.
Date published: 2021-04-30
Rated 2 out of 5 by from not good Things were ok until the end. As I was about to e-file I was blind sided by a slew of questions for which I had no idea what the answer was.
Date published: 2021-04-30
Rated 5 out of 5 by from Tubotax is excellent TurboTax walks me through the filing process, and now I have better understanding.
Date published: 2021-04-30
Rated 4 out of 5 by from Works, as usual I've used Turbotax to file my returns since the very early days when it was a Mac-only product. 1980...something. It works, and is mostly bug free. Gotten better over the years, too.
Date published: 2021-04-30
Rated 5 out of 5 by from great service easy ... peasy , great service , step-step filing of info
Date published: 2021-04-30
All TurboTax® Offerings Reviews - Page 5249
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Very thorough but watch timelines My first expert was very communicative. He answered all my questions and covered every base. However, for some reason, he deleted my return because I didn't respond within two weeks. The return was done, so I'm not sure what the rush was. Additionally, everything was completed. I was waiting to have the money to pay for it. There was no mention of these timelines prior. After going through quite a few customer service agents who had no idea what was happening, and told me I messed something up, I was assigned to my next expert. She was very apologetic and finished my return in record time. My only other issue was that I was assigned an agent in a different state. He had to ask some questions about state taxes, Personal property, etc. I would have felt a bit more comfortable with someone who was already aware of these.
Date published: 2021-04-30
Rated 2 out of 5 by from TurboTax fails in the electronic filing option I tried several times to electronically file my federal and NC state return unsuccessfully. The error message was IND-031-04 - The primary taxpayer's AGI or Self-select PIN from last year does not match IRS records. However, this was incorrect. So, I had to pay to mail the federal and NC state return...and the attempted electronically filing for NC state return debited my credit card, $25, which was not returned to me.
Date published: 2021-04-30
Rated 5 out of 5 by from Quick, Easy, Thorough Filing my taxes with TurboTax was very easy it was completed very quickly and I feel their program is very thorough in finding all my deductions and making sure I don't make any mistakes
Date published: 2021-04-30
Rated 4 out of 5 by from VERY GOOD Very good experience, very easy to manuever. very please
Date published: 2021-04-30
Rated 2 out of 5 by from Turbo tax is to expensive Turbo tax is getting more expensive every year and more confusing.
Date published: 2021-04-30
Rated 5 out of 5 by from Made my life easier! I did not have the time to do the taxes myself and chose the live expert option. I have used Turbotax for many years and love their product. The full service was not that much more money and saved me a lot of time and energy. The expert knew the laws well and got it done right.
Date published: 2021-04-30
Rated 2 out of 5 by from not good Things were ok until the end. As I was about to e-file I was blind sided by a slew of questions for which I had no idea what the answer was.
Date published: 2021-04-30
Rated 5 out of 5 by from Tubotax is excellent TurboTax walks me through the filing process, and now I have better understanding.
Date published: 2021-04-30
Rated 4 out of 5 by from Works, as usual I've used Turbotax to file my returns since the very early days when it was a Mac-only product. 1980...something. It works, and is mostly bug free. Gotten better over the years, too.
Date published: 2021-04-30
Rated 5 out of 5 by from great service easy ... peasy , great service , step-step filing of info
Date published: 2021-04-30
All TurboTax® Offerings Reviews - Page 5249