TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Rated 5 out of 5 by from Michelle with TurboTax is amazing! We had new tax circumstances this year and turned to TurboTax live for help, and I am so glad we did! We were paired with Michelle who is an expert in our area of need and made it painless. She was incredibly helpful and super responsive, I would give her 100 stars if that was an option! I feel confident that my taxes were done correctly (I would not have felt that way if I had done it myself).
Date published: 2022-03-15
Rated 5 out of 5 by from TurboTax Made My Day I have been using TurboTax for the last 8 years and in the last two, I've needed the expert level package because my taxes have been more complicated than in previous years. This year I was really upset bc I wasn't going to get much of a state return and owed on federal; money is tight and it's stressful when you think you'll get a refund and learn that you wont, especially when paying for the TurboTax premium service. I had accepted that I would walk away owing the government, and basically break even with the cost of turbotx/state return. Imagine my surprise when I learned that I qualified for free service!?! My day went from crying over unforeseen bills stacking up on top of other bills, to crying over saved money. Thank you TurboTax and thank you Shannon (who was my expert) I really appreciate your help!
Date published: 2022-03-15
Rated 5 out of 5 by from Ridiculously Simple to use! I gotta say, I am an international student working under an OPT and I had no idea whatsoever as to how to file taxes in the US. I gotta say I am more than pleased to find out that with Turbo tax it was SUPER EASY, like what the hell. I did end up paying around 120 but it was worth it. I got a lot more for my refund.
Date published: 2022-03-15
Rated 5 out of 5 by from Easy Peasy Absolutely a breeze doing my taxes this year. So user friendly. I will be back next year!
Date published: 2022-03-15
Rated 4 out of 5 by from Cost to High. Cost is a bit steep. With increase everywhere, except my federal government paycheck, I just can't catch a break. My submittal is so easy. All I'm asking for a double check and keep my information security without 3rd party being part of our agreement.
Date published: 2022-03-15
Rated 3 out of 5 by from Good but improvements are needed TurboTax does a great asking a lot of questions to guide you through your return. I did encountered 2 issues that required calls to the Turbo Support Center Support. One was somewhat answered and the other was not.
Date published: 2022-03-15
Rated 5 out of 5 by from Great product. Great experience overall. Highly recommend to others.
Date published: 2022-03-15
Rated 5 out of 5 by from Turbo Tax Comes Through for Me Always easy to understand and the help line provides the extra information needed.
Date published: 2022-03-15
Rated 3 out of 5 by from Terrible this year. Duplicated forms added Usually it's easy. This year....terrible experience. Too many duplicated forms and processes with a clear explanation for stock investments
Date published: 2022-03-15
Rated 5 out of 5 by from Great Experience It was a great experience and we enjoyed working with Tom!
Date published: 2022-03-15
All TurboTax® Offerings Reviews - Page 4786
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Michelle with TurboTax is amazing! We had new tax circumstances this year and turned to TurboTax live for help, and I am so glad we did! We were paired with Michelle who is an expert in our area of need and made it painless. She was incredibly helpful and super responsive, I would give her 100 stars if that was an option! I feel confident that my taxes were done correctly (I would not have felt that way if I had done it myself).
Date published: 2022-03-15
Rated 5 out of 5 by from TurboTax Made My Day I have been using TurboTax for the last 8 years and in the last two, I've needed the expert level package because my taxes have been more complicated than in previous years. This year I was really upset bc I wasn't going to get much of a state return and owed on federal; money is tight and it's stressful when you think you'll get a refund and learn that you wont, especially when paying for the TurboTax premium service. I had accepted that I would walk away owing the government, and basically break even with the cost of turbotx/state return. Imagine my surprise when I learned that I qualified for free service!?! My day went from crying over unforeseen bills stacking up on top of other bills, to crying over saved money. Thank you TurboTax and thank you Shannon (who was my expert) I really appreciate your help!
Date published: 2022-03-15
Rated 5 out of 5 by from Ridiculously Simple to use! I gotta say, I am an international student working under an OPT and I had no idea whatsoever as to how to file taxes in the US. I gotta say I am more than pleased to find out that with Turbo tax it was SUPER EASY, like what the hell. I did end up paying around 120 but it was worth it. I got a lot more for my refund.
Date published: 2022-03-15
Rated 5 out of 5 by from Easy Peasy Absolutely a breeze doing my taxes this year. So user friendly. I will be back next year!
Date published: 2022-03-15
Rated 4 out of 5 by from Cost to High. Cost is a bit steep. With increase everywhere, except my federal government paycheck, I just can't catch a break. My submittal is so easy. All I'm asking for a double check and keep my information security without 3rd party being part of our agreement.
Date published: 2022-03-15
Rated 3 out of 5 by from Good but improvements are needed TurboTax does a great asking a lot of questions to guide you through your return. I did encountered 2 issues that required calls to the Turbo Support Center Support. One was somewhat answered and the other was not.
Date published: 2022-03-15
Rated 5 out of 5 by from Great product. Great experience overall. Highly recommend to others.
Date published: 2022-03-15
Rated 5 out of 5 by from Turbo Tax Comes Through for Me Always easy to understand and the help line provides the extra information needed.
Date published: 2022-03-15
Rated 3 out of 5 by from Terrible this year. Duplicated forms added Usually it's easy. This year....terrible experience. Too many duplicated forms and processes with a clear explanation for stock investments
Date published: 2022-03-15
Rated 5 out of 5 by from Great Experience It was a great experience and we enjoyed working with Tom!
Date published: 2022-03-15
All TurboTax® Offerings Reviews - Page 4786