TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Rated 5 out of 5 by from Honestly, it keeps getting easier to use Only thing that was painful was walking through every Covered Call Option I did in 2021. That took a lot of time. But other than that... +1
Date published: 2022-03-10
Rated 5 out of 5 by from Turbo Tax ROCKS!! This was my first time doing my taxes and I was dreading it but Turbo Tax was so user friendly and I loved how you could chat with live people. I won't dread it next year!
Date published: 2022-03-10
Rated 5 out of 5 by from Great! I have used Turbo Tax for over 5 years and always get good results! The people are professional and easy to work with!
Date published: 2022-03-10
Rated 3 out of 5 by from Turbo tax ok This year was difficult. Not as easy as usual. Asked for 2 phone calls never got.
Date published: 2022-03-10
Rated 1 out of 5 by from I had no choice! I have been dealing with Turbotax for over a week now. Turbotax online is failing in the "review" step and I have probably called them 10 times or over 10 times to get online support and finally one of specialists provided me with Turbotax desktop version and I was able to file my taxes. I also got DOUBLE CHARGED for tax audits. My taxes should be pretty straight forward. I am single with only one W2, no dependent, no house, with some investments that I had made, but still it was very very frustrating. Also, they are not willing to refund you because you can use online version to paper file you taxes! which in my case it was not even generating paper tax forms to mail them. Anyways, long story short, not happy with Turbotax and I will consider another tax service next year! Thanks!
Date published: 2022-03-10
Rated 4 out of 5 by from Good but could be better I have used TurboTax for many years and feel it is the best option available. There are areas where more information would be helpful, e.g. instructions for stimulus reporting this year. Also, charge for e-file of state taxes is outrageous.
Date published: 2022-03-10
Rated 5 out of 5 by from Turbo Tax is Awesome TURBO TAX IS A GREAT TOOL TO USE FOR YOUR TAXES, HAD THE GREATREST EXPERIENCE WITH MY EXPERT PREPARER, SHE WAS VERY KNOWLEDGEABLE AND PROFESSIONAL AND KIND AND HELP ME DO MY TAXES IN A TIMELY MATTER, I WILL REFER THEM ANY TIME. THANK YOU TURBO TAX YOU ROCK!
Date published: 2022-03-10
Rated 1 out of 5 by from Shockingly poor program It is hard to believe that a company that has been doing this for so many years cares so little about this satisfaction of its users to put out a product as poor as this. The user interface is TERRIBLE. The interview component is the worst part of the program. The ENTIRE reason one buys this kind of software is so that you don't have to know anything/very little about the details of filing. You just answer the questions and the program does the rest. Well the program fails miserably in doing so. I used this to file an Estate. Unless you are a professional you might do this once in your life. You need the most help possible in this situation, but get less help than you do in filing your yearly taxes! Total Failure on your part Turbo Tax.
Date published: 2022-03-10
Rated 5 out of 5 by from awesome It was Easy to use and quickand it made sure i got all of the money owed to me
Date published: 2022-03-10
Rated 5 out of 5 by from Easy to Use My tax return was simple and easy with Turbo Tax taking me through the steps. Be sure to have last year's tax forms and all your current documents handy.
Date published: 2022-03-10
All TurboTax® Offerings Reviews - Page 4740
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Honestly, it keeps getting easier to use Only thing that was painful was walking through every Covered Call Option I did in 2021. That took a lot of time. But other than that... +1
Date published: 2022-03-10
Rated 5 out of 5 by from Turbo Tax ROCKS!! This was my first time doing my taxes and I was dreading it but Turbo Tax was so user friendly and I loved how you could chat with live people. I won't dread it next year!
Date published: 2022-03-10
Rated 5 out of 5 by from Great! I have used Turbo Tax for over 5 years and always get good results! The people are professional and easy to work with!
Date published: 2022-03-10
Rated 3 out of 5 by from Turbo tax ok This year was difficult. Not as easy as usual. Asked for 2 phone calls never got.
Date published: 2022-03-10
Rated 1 out of 5 by from I had no choice! I have been dealing with Turbotax for over a week now. Turbotax online is failing in the "review" step and I have probably called them 10 times or over 10 times to get online support and finally one of specialists provided me with Turbotax desktop version and I was able to file my taxes. I also got DOUBLE CHARGED for tax audits. My taxes should be pretty straight forward. I am single with only one W2, no dependent, no house, with some investments that I had made, but still it was very very frustrating. Also, they are not willing to refund you because you can use online version to paper file you taxes! which in my case it was not even generating paper tax forms to mail them. Anyways, long story short, not happy with Turbotax and I will consider another tax service next year! Thanks!
Date published: 2022-03-10
Rated 4 out of 5 by from Good but could be better I have used TurboTax for many years and feel it is the best option available. There are areas where more information would be helpful, e.g. instructions for stimulus reporting this year. Also, charge for e-file of state taxes is outrageous.
Date published: 2022-03-10
Rated 5 out of 5 by from Turbo Tax is Awesome TURBO TAX IS A GREAT TOOL TO USE FOR YOUR TAXES, HAD THE GREATREST EXPERIENCE WITH MY EXPERT PREPARER, SHE WAS VERY KNOWLEDGEABLE AND PROFESSIONAL AND KIND AND HELP ME DO MY TAXES IN A TIMELY MATTER, I WILL REFER THEM ANY TIME. THANK YOU TURBO TAX YOU ROCK!
Date published: 2022-03-10
Rated 1 out of 5 by from Shockingly poor program It is hard to believe that a company that has been doing this for so many years cares so little about this satisfaction of its users to put out a product as poor as this. The user interface is TERRIBLE. The interview component is the worst part of the program. The ENTIRE reason one buys this kind of software is so that you don't have to know anything/very little about the details of filing. You just answer the questions and the program does the rest. Well the program fails miserably in doing so. I used this to file an Estate. Unless you are a professional you might do this once in your life. You need the most help possible in this situation, but get less help than you do in filing your yearly taxes! Total Failure on your part Turbo Tax.
Date published: 2022-03-10
Rated 5 out of 5 by from awesome It was Easy to use and quickand it made sure i got all of the money owed to me
Date published: 2022-03-10
Rated 5 out of 5 by from Easy to Use My tax return was simple and easy with Turbo Tax taking me through the steps. Be sure to have last year's tax forms and all your current documents handy.
Date published: 2022-03-10
All TurboTax® Offerings Reviews - Page 4740