TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Rated 5 out of 5 by from Very Helpful, Slight Hiccups This was amazing and the live agent was very helpful!
Date published: 2022-03-11
Rated 4 out of 5 by from Good but unfounded errors Overall a great product. However, it made some unfounded errors. 1) Expect another W-2 for advance Social Security payments -- I had none and I also received this message in error previous years. 2) Schedule 8812: Advance payments received must be entered -- None of these either. 3) State Tax Refund Worksheet: Item Q line 2 should be entered -- I had already entered my state tax refund when prompted and TurboTax should have entered it where it belongs. 4) While entering one of the income items, the section went into a loop with no way to get out -- Help line advised to shutdown TurboTax and restart my computer, which worked.
Date published: 2022-03-11
Rated 5 out of 5 by from Way to go Fast quick and easy. The tax filing should be. I use TURBOTAX for the last 8 years
Date published: 2022-03-11
Rated 5 out of 5 by from Turbo Tax is great I found Turbo Tax easy to use--just had to answer all the questions. I was also impressed by the security before my return could be filed. Would recommend it for anyone to use.
Date published: 2022-03-11
Rated 3 out of 5 by from TurboTax Disappointment I find it disappointing that because we were issued unemployment payments we were required to pay $59 for the deluxe filing service. Those who have dealt with unemployment shouldn't have to pay additional fees to file as there are monetary and financial hardships that accompany losing a job.
Date published: 2022-03-11
Rated 5 out of 5 by from Yes turbo tax You guys are amazing 2 years in a row I loved the service
Date published: 2022-03-11
Rated 3 out of 5 by from Not as easy to use as before I buy physical copies of Turbo Tax from Staples. This year I experienced several issues using this product. Several times during the walk through I would end up on a blank page and unable to enter information, such as my W-2 and Some Deductions. All of the "Help topics" spoke of clearing cache's and cookies. I felt this was for the online version but tried these anyway to no avail. I ended up having to go through the forms and entering my information that way. This was very frustrating and not intuitive.
Date published: 2022-03-11
Rated 5 out of 5 by from Fast and easy Turbo tax is fast and easy you can do it but your self or have an awesome tax advisor help you out
Date published: 2022-03-11
Rated 5 out of 5 by from easier than ever takes state tax payment directly out of bank account now
Date published: 2022-03-11
Rated 5 out of 5 by from Awesome FREE service through Credit Karma! Credit Karma referred me Turbotax and I am so happy I gave it chance! Rhonda was my tax expert and she was very patient and kind. She walked me through everything, explained every step, and was quick & efficient! I am making sure my husband uses this amazing service as well!
Date published: 2022-03-11
All TurboTax® Offerings Reviews - Page 4657
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Very Helpful, Slight Hiccups This was amazing and the live agent was very helpful!
Date published: 2022-03-11
Rated 4 out of 5 by from Good but unfounded errors Overall a great product. However, it made some unfounded errors. 1) Expect another W-2 for advance Social Security payments -- I had none and I also received this message in error previous years. 2) Schedule 8812: Advance payments received must be entered -- None of these either. 3) State Tax Refund Worksheet: Item Q line 2 should be entered -- I had already entered my state tax refund when prompted and TurboTax should have entered it where it belongs. 4) While entering one of the income items, the section went into a loop with no way to get out -- Help line advised to shutdown TurboTax and restart my computer, which worked.
Date published: 2022-03-11
Rated 5 out of 5 by from Way to go Fast quick and easy. The tax filing should be. I use TURBOTAX for the last 8 years
Date published: 2022-03-11
Rated 5 out of 5 by from Turbo Tax is great I found Turbo Tax easy to use--just had to answer all the questions. I was also impressed by the security before my return could be filed. Would recommend it for anyone to use.
Date published: 2022-03-11
Rated 3 out of 5 by from TurboTax Disappointment I find it disappointing that because we were issued unemployment payments we were required to pay $59 for the deluxe filing service. Those who have dealt with unemployment shouldn't have to pay additional fees to file as there are monetary and financial hardships that accompany losing a job.
Date published: 2022-03-11
Rated 5 out of 5 by from Yes turbo tax You guys are amazing 2 years in a row I loved the service
Date published: 2022-03-11
Rated 3 out of 5 by from Not as easy to use as before I buy physical copies of Turbo Tax from Staples. This year I experienced several issues using this product. Several times during the walk through I would end up on a blank page and unable to enter information, such as my W-2 and Some Deductions. All of the "Help topics" spoke of clearing cache's and cookies. I felt this was for the online version but tried these anyway to no avail. I ended up having to go through the forms and entering my information that way. This was very frustrating and not intuitive.
Date published: 2022-03-11
Rated 5 out of 5 by from Fast and easy Turbo tax is fast and easy you can do it but your self or have an awesome tax advisor help you out
Date published: 2022-03-11
Rated 5 out of 5 by from easier than ever takes state tax payment directly out of bank account now
Date published: 2022-03-11
Rated 5 out of 5 by from Awesome FREE service through Credit Karma! Credit Karma referred me Turbotax and I am so happy I gave it chance! Rhonda was my tax expert and she was very patient and kind. She walked me through everything, explained every step, and was quick & efficient! I am making sure my husband uses this amazing service as well!
Date published: 2022-03-11
All TurboTax® Offerings Reviews - Page 4657