TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from not so good there is a glitch in the efile box. when I enter my number, it adds a comma and a period. I cannot delete those items and my return has been rejected because of that ---now I am forced to mail my return after paying to have my State tax electronically sent---I would expect to have that expense credited to my credit card
Date published: 2022-03-17
Rated 3 out of 5 by from ok confusing this year. this is an example of TT is a pain
Date published: 2022-03-17
Rated 3 out of 5 by from Its good, but not as good as it used to be Its harder to navigate and make changes than it was years ago
Date published: 2022-03-17
Rated 5 out of 5 by from User friendly, graphics are amusing, overall great Product was very easy to use. Especially liked the fact that some of the items downloaded for me such as Coinbase and my W2. Graphics were great!
Date published: 2022-03-17
Rated 5 out of 5 by from Very Quick and Easy to use Been doing my taxes with TurboTax for about 10 years now and I wouldn't dream of using anyone else. I recommend TurboTax to everyone!
Date published: 2022-03-17
Rated 5 out of 5 by from Quick & Easy! Love Turbo Tax Got a great refund amount thanks to Turbo Tax!!!!!!!
Date published: 2022-03-17
Rated 3 out of 5 by from Fee Deception You find out at the very end of a higher price when you think your free filing code should work
Date published: 2022-03-17
Rated 5 out of 5 by from Filing 2021 Returns was easy Prior to 2020 I had to use a CPA because of my wife's self employment and the complexity of the tax forms. My wife retired at the end of 2019, thus our tax situation became simpler. I used TurboTax in 2020, and again in 2021 to make filing my taxes cheaper than with a CPA and easier than by hand. Having TurboTax leading you by-the-hand, so to speak, is easy.
Date published: 2022-03-17
Rated 5 out of 5 by from Turbotax is easy!! Would use this again and again! Thanks for making it easy!
Date published: 2022-03-17
Rated 4 out of 5 by from TurboTax could be good, but... I would recommend the service overall, but not Sara Marie. I attempted to have her replaced as my tax expert (very poor communication - two weeks to get a phone call?!), but ran into problems (with your system to initiate the change), then ran out of time and she finally did the return. Even just messages in the software were slow to be answered.
Date published: 2022-03-17
All TurboTax® Offerings Reviews - Page 4620
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from not so good there is a glitch in the efile box. when I enter my number, it adds a comma and a period. I cannot delete those items and my return has been rejected because of that ---now I am forced to mail my return after paying to have my State tax electronically sent---I would expect to have that expense credited to my credit card
Date published: 2022-03-17
Rated 3 out of 5 by from ok confusing this year. this is an example of TT is a pain
Date published: 2022-03-17
Rated 3 out of 5 by from Its good, but not as good as it used to be Its harder to navigate and make changes than it was years ago
Date published: 2022-03-17
Rated 5 out of 5 by from User friendly, graphics are amusing, overall great Product was very easy to use. Especially liked the fact that some of the items downloaded for me such as Coinbase and my W2. Graphics were great!
Date published: 2022-03-17
Rated 5 out of 5 by from Very Quick and Easy to use Been doing my taxes with TurboTax for about 10 years now and I wouldn't dream of using anyone else. I recommend TurboTax to everyone!
Date published: 2022-03-17
Rated 5 out of 5 by from Quick & Easy! Love Turbo Tax Got a great refund amount thanks to Turbo Tax!!!!!!!
Date published: 2022-03-17
Rated 3 out of 5 by from Fee Deception You find out at the very end of a higher price when you think your free filing code should work
Date published: 2022-03-17
Rated 5 out of 5 by from Filing 2021 Returns was easy Prior to 2020 I had to use a CPA because of my wife's self employment and the complexity of the tax forms. My wife retired at the end of 2019, thus our tax situation became simpler. I used TurboTax in 2020, and again in 2021 to make filing my taxes cheaper than with a CPA and easier than by hand. Having TurboTax leading you by-the-hand, so to speak, is easy.
Date published: 2022-03-17
Rated 5 out of 5 by from Turbotax is easy!! Would use this again and again! Thanks for making it easy!
Date published: 2022-03-17
Rated 4 out of 5 by from TurboTax could be good, but... I would recommend the service overall, but not Sara Marie. I attempted to have her replaced as my tax expert (very poor communication - two weeks to get a phone call?!), but ran into problems (with your system to initiate the change), then ran out of time and she finally did the return. Even just messages in the software were slow to be answered.
Date published: 2022-03-17
All TurboTax® Offerings Reviews - Page 4620