TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from awesome used turbo tax for years , will be using them for many years
Date published: 2022-03-20
Rated 5 out of 5 by from Great! Seemed a bit long to do a single-filer return, but thorough.
Date published: 2022-03-20
Rated 4 out of 5 by from It is mostly easy There is no step, which prompts you to enter the IP PIN. I switched to "forms" to enter it and saved the file. IRS rejected my submission because there was no IP PIN entered. I got an email alerting me of the rejection. I logged in to TurboTax. The status was "pending" not "rejected" It took a week to fix the mismatch.
Date published: 2022-03-20
Rated 5 out of 5 by from The Best! It was easy to understand. It's like filing with a live person!
Date published: 2022-03-20
Rated 5 out of 5 by from easy easy to use, anyone can use the program, step by step help if needed
Date published: 2022-03-20
Rated 5 out of 5 by from Quick and easy! As the first ever self-employees person in my family, I had no one to turn to for advice when doing my taxes, and trying to do them myself was confusing and terrifying. This is my second time using TurboTax and they are wonderful! They make the process painless and best of all, are not demeaning when I ask them my basic tax questions I don’t understand.
Date published: 2022-03-20
Rated 5 out of 5 by from Turbo tax is easy and accurate Turbo tax has always been easy to navigate and always detailed enough to be accurate according to the IRS
Date published: 2022-03-20
Rated 5 out of 5 by from Keeps me out of jail This is exceptionally easy to use and accurate, which is important because the Federal Government tries to make things impossible to comply with. There is no way an individual can manually file any longer. Consider the cost of Turbo Tax as just another tax from our government!
Date published: 2022-03-20
Rated 2 out of 5 by from Good, But Oh SO Confusing I've used TurboTax for years and each year it becomes so much more confusing and difficult to simply understand what is being prepared form-wise and why. This year, it prepared a from for a Qualified Business Income which was apparently filled out incomplete and required my review. I don't own a business, have any REIT investments or, based on the "Help" it provided anything else that would require the form. I filled in the apparently "missing" fields with $0 and the error simply disappeared. Not even sure if this is correct, but what the heck....it went through so will hope for the best. Also, trying to determine how much and what is actually applied to my estimated tax for 2022 is simply awful. The "Help" text is written extremely poorly. While I understand that the entire tax code is a mess, I'd think that someone could be hired to writ something a lay-person could understand, e.g. where are the numbers they quote come from? Oh well, can only hope that one day the entire US tax system will be adopted to a simple "flat tax". Then again, with that, what would all the tax accountants and lawyers have o do for a living!
Date published: 2022-03-20
Rated 5 out of 5 by from TurboTax is great! Talk three different agents all very helpful! A good chance may use next year.
Date published: 2022-03-20
All TurboTax® Offerings Reviews - Page 4437
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from awesome used turbo tax for years , will be using them for many years
Date published: 2022-03-20
Rated 5 out of 5 by from Great! Seemed a bit long to do a single-filer return, but thorough.
Date published: 2022-03-20
Rated 4 out of 5 by from It is mostly easy There is no step, which prompts you to enter the IP PIN. I switched to "forms" to enter it and saved the file. IRS rejected my submission because there was no IP PIN entered. I got an email alerting me of the rejection. I logged in to TurboTax. The status was "pending" not "rejected" It took a week to fix the mismatch.
Date published: 2022-03-20
Rated 5 out of 5 by from The Best! It was easy to understand. It's like filing with a live person!
Date published: 2022-03-20
Rated 5 out of 5 by from easy easy to use, anyone can use the program, step by step help if needed
Date published: 2022-03-20
Rated 5 out of 5 by from Quick and easy! As the first ever self-employees person in my family, I had no one to turn to for advice when doing my taxes, and trying to do them myself was confusing and terrifying. This is my second time using TurboTax and they are wonderful! They make the process painless and best of all, are not demeaning when I ask them my basic tax questions I don’t understand.
Date published: 2022-03-20
Rated 5 out of 5 by from Turbo tax is easy and accurate Turbo tax has always been easy to navigate and always detailed enough to be accurate according to the IRS
Date published: 2022-03-20
Rated 5 out of 5 by from Keeps me out of jail This is exceptionally easy to use and accurate, which is important because the Federal Government tries to make things impossible to comply with. There is no way an individual can manually file any longer. Consider the cost of Turbo Tax as just another tax from our government!
Date published: 2022-03-20
Rated 2 out of 5 by from Good, But Oh SO Confusing I've used TurboTax for years and each year it becomes so much more confusing and difficult to simply understand what is being prepared form-wise and why. This year, it prepared a from for a Qualified Business Income which was apparently filled out incomplete and required my review. I don't own a business, have any REIT investments or, based on the "Help" it provided anything else that would require the form. I filled in the apparently "missing" fields with $0 and the error simply disappeared. Not even sure if this is correct, but what the heck....it went through so will hope for the best. Also, trying to determine how much and what is actually applied to my estimated tax for 2022 is simply awful. The "Help" text is written extremely poorly. While I understand that the entire tax code is a mess, I'd think that someone could be hired to writ something a lay-person could understand, e.g. where are the numbers they quote come from? Oh well, can only hope that one day the entire US tax system will be adopted to a simple "flat tax". Then again, with that, what would all the tax accountants and lawyers have o do for a living!
Date published: 2022-03-20
Rated 5 out of 5 by from TurboTax is great! Talk three different agents all very helpful! A good chance may use next year.
Date published: 2022-03-20
All TurboTax® Offerings Reviews - Page 4437