TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Turbo Tax Excellent Used the Turbo Tax more than 15 years now in the State of Illinois.
Date published: 2022-03-25
Rated 5 out of 5 by from Great job She was very helpful, answered all my questions pretty fast
Date published: 2022-03-25
Rated 5 out of 5 by from It has worked well for me and others in my family One of the things I like best is that if I have to stop working either to rest, run or search for paperwork, it saves my work. Plus when I file the next year, it remembers my information. I am trying the max delux version this year, because the IRS is hard to contact when I have questions and Turbo Tax said they would talk to the IRS for me.
Date published: 2022-03-25
Rated 4 out of 5 by from TurboTax: B-, customer support A+ I don't know if it figured my tax correct nor if I got the maximum possible refund. I do know user interface is very mediocre. Also some questions were impossible to understand, sometimes neither of suggested answers (radio buttons) was correct. In the very end it asked to fix error with Form 1116. I do not know why it brought this form here, after spending an hour myself I called customer support who did not know either. Finally they advised me to delete this form, which I did.
Date published: 2022-03-25
Rated 4 out of 5 by from functional Paying for $49 per state filing (rather than total) was an unwelcome surprise that I will remember next year. But I'm tired and Turbotax did make this easier, so...it does the job
Date published: 2022-03-25
Rated 5 out of 5 by from Turbo Tax is great! they've been doing my taxes for years. awesome service
Date published: 2022-03-25
Rated 4 out of 5 by from easy to understand They walk you through every step and check in on you to make sure your on the right track. very good service.
Date published: 2022-03-25
Rated 5 out of 5 by from TurboTax is a great service! very positive experience - first time using TurboTax - pleasantly surprised
Date published: 2022-03-25
Rated 5 out of 5 by from Turbo tax is the best! Anyone who hired Angelica hired the right person. She is patient, longsuffering and people oriented. Her skills are evident. She should be a trainer to all tax experts. I really enjoyed her helping me. I wish this was the way it has been for 4 years.
Date published: 2022-03-25
Rated 1 out of 5 by from FRUSTRATING Was rejected once, then it kicked me off because I had to open up ID.me to get stimulus information, then when I re-logged in I had to start over on EID problems. This took too long and customer service was not too knowledgeable, they kept pushing to mail in.
Date published: 2022-03-25
All TurboTax® Offerings Reviews - Page 4082
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax Excellent Used the Turbo Tax more than 15 years now in the State of Illinois.
Date published: 2022-03-25
Rated 5 out of 5 by from Great job She was very helpful, answered all my questions pretty fast
Date published: 2022-03-25
Rated 5 out of 5 by from It has worked well for me and others in my family One of the things I like best is that if I have to stop working either to rest, run or search for paperwork, it saves my work. Plus when I file the next year, it remembers my information. I am trying the max delux version this year, because the IRS is hard to contact when I have questions and Turbo Tax said they would talk to the IRS for me.
Date published: 2022-03-25
Rated 4 out of 5 by from TurboTax: B-, customer support A+ I don't know if it figured my tax correct nor if I got the maximum possible refund. I do know user interface is very mediocre. Also some questions were impossible to understand, sometimes neither of suggested answers (radio buttons) was correct. In the very end it asked to fix error with Form 1116. I do not know why it brought this form here, after spending an hour myself I called customer support who did not know either. Finally they advised me to delete this form, which I did.
Date published: 2022-03-25
Rated 4 out of 5 by from functional Paying for $49 per state filing (rather than total) was an unwelcome surprise that I will remember next year. But I'm tired and Turbotax did make this easier, so...it does the job
Date published: 2022-03-25
Rated 5 out of 5 by from Turbo Tax is great! they've been doing my taxes for years. awesome service
Date published: 2022-03-25
Rated 4 out of 5 by from easy to understand They walk you through every step and check in on you to make sure your on the right track. very good service.
Date published: 2022-03-25
Rated 5 out of 5 by from TurboTax is a great service! very positive experience - first time using TurboTax - pleasantly surprised
Date published: 2022-03-25
Rated 5 out of 5 by from Turbo tax is the best! Anyone who hired Angelica hired the right person. She is patient, longsuffering and people oriented. Her skills are evident. She should be a trainer to all tax experts. I really enjoyed her helping me. I wish this was the way it has been for 4 years.
Date published: 2022-03-25
Rated 1 out of 5 by from FRUSTRATING Was rejected once, then it kicked me off because I had to open up ID.me to get stimulus information, then when I re-logged in I had to start over on EID problems. This took too long and customer service was not too knowledgeable, they kept pushing to mail in.
Date published: 2022-03-25
All TurboTax® Offerings Reviews - Page 4082