TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Turbo Tax Review with Iman Turbo Tax Live was so easy and most helpful in helping me file my taxes. Highly recommend it!!
Date published: 2022-10-06
Rated 4 out of 5 by from Turbotax is great, but pricey I love that it gives people the opportunity to do everything online and get help, but if you are self-employed you have to pay hundreds of dollars to get a service. Not super certain as to why the price is so high, but if they brought that down then TurboTax would be top tier
Date published: 2022-10-06
Rated 5 out of 5 by from A great product Turbo Tax has been my tax prep product of choice for years and I am never disappointed. Great job!
Date published: 2022-10-06
Rated 5 out of 5 by from Overall Great Experience Our live expert was highly professional, friendly, and knowledgeable. Her advice was invaluable in helping us figure out our new tax situation as a married couple.
Date published: 2022-10-06
Rated 5 out of 5 by from Awesome Tammy was very helpful and clarified my questions.
Date published: 2022-10-06
Rated 5 out of 5 by from Full Service Self-Employed Review Baha was really great. He answered all my questions and helped to make a stressful situation very easy.
Date published: 2022-10-06
Rated 3 out of 5 by from Continues to leave frustrating things unfixed. It does 85% of things great but the last 15% will drive you crazy. They are particularly and extraordinarily really bad with K-1. And the K-3 they are worthless. What's particularly frustrating is there are Solutions often available in the TurboTax user questions if you know how to ask your question. But they never incorporate the solutions into the next version. Even if they don't want to put it in specifically they could have a link to say something like: here's what other people have done not necessarily endorsing it but giving you access to. They also make Trivial but Annoying mistakes and entering K1 data. For example they don't enter the address properly in the forms. They put it all on the address line and then you have to manually go in and re-enter it into the city state and zip code areas. When you try to check out you have to enter your banking information multiple times. I can understand once to verify it but they ask it again on your state tax. On the other hand what's your alternative except a private tax preparer?
Date published: 2022-10-06
Rated 3 out of 5 by from Want 5 stars - let me install TT on Win 7 I've been in IT for 44 years. IT security for more than 20 of that. I understand the risk I'm taking using a computer attached to the internet regardless of operating system. When you tell people that Win 7 isn't safe because it isn't being supported and force people to use Win 10 because it is safer are you really wanting to take the responsibility for forcing people onto Win 10? I understand that there is a risk using either. If there are security problems that are only in Win 10 or 11, I'm more secure using Win 7 right? Please go back to what you did in the TT 2020 install. Tell me Win 7 isn't supported. Tell me that you recommend I stitch to Win 10 or 11. Make me click the button that says I'm taking responsibility. Ask me if I'm sure. Ask me if I'm sure sure. Heck, ask me if I'm sure sure sure. But please let me run TT on Win 7 if I want to and if I'm willing to accept the responsibility. I'm guessing if I read through the user agreement, I take full responsibility even if I upgrade to Win 10/11. Right?
Date published: 2022-10-06
Rated 5 out of 5 by from Turbo Tax saves a lot of time and money The software is fairly easy to work with. But if you need help their "experts" are real live people easily accessed by phone. Those "experts" are kind, knowledgeable and very patient.
Date published: 2022-10-06
Rated 5 out of 5 by from Taxes Done! My CPA had filed an extension but died just before the deadline. Kendall was able to get them done in one day. Great working with him and I appreciate his efforts.
Date published: 2022-10-06
All TurboTax® Offerings Reviews - Page 3808
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax Review with Iman Turbo Tax Live was so easy and most helpful in helping me file my taxes. Highly recommend it!!
Date published: 2022-10-06
Rated 4 out of 5 by from Turbotax is great, but pricey I love that it gives people the opportunity to do everything online and get help, but if you are self-employed you have to pay hundreds of dollars to get a service. Not super certain as to why the price is so high, but if they brought that down then TurboTax would be top tier
Date published: 2022-10-06
Rated 5 out of 5 by from A great product Turbo Tax has been my tax prep product of choice for years and I am never disappointed. Great job!
Date published: 2022-10-06
Rated 5 out of 5 by from Overall Great Experience Our live expert was highly professional, friendly, and knowledgeable. Her advice was invaluable in helping us figure out our new tax situation as a married couple.
Date published: 2022-10-06
Rated 5 out of 5 by from Awesome Tammy was very helpful and clarified my questions.
Date published: 2022-10-06
Rated 5 out of 5 by from Full Service Self-Employed Review Baha was really great. He answered all my questions and helped to make a stressful situation very easy.
Date published: 2022-10-06
Rated 3 out of 5 by from Continues to leave frustrating things unfixed. It does 85% of things great but the last 15% will drive you crazy. They are particularly and extraordinarily really bad with K-1. And the K-3 they are worthless. What's particularly frustrating is there are Solutions often available in the TurboTax user questions if you know how to ask your question. But they never incorporate the solutions into the next version. Even if they don't want to put it in specifically they could have a link to say something like: here's what other people have done not necessarily endorsing it but giving you access to. They also make Trivial but Annoying mistakes and entering K1 data. For example they don't enter the address properly in the forms. They put it all on the address line and then you have to manually go in and re-enter it into the city state and zip code areas. When you try to check out you have to enter your banking information multiple times. I can understand once to verify it but they ask it again on your state tax. On the other hand what's your alternative except a private tax preparer?
Date published: 2022-10-06
Rated 3 out of 5 by from Want 5 stars - let me install TT on Win 7 I've been in IT for 44 years. IT security for more than 20 of that. I understand the risk I'm taking using a computer attached to the internet regardless of operating system. When you tell people that Win 7 isn't safe because it isn't being supported and force people to use Win 10 because it is safer are you really wanting to take the responsibility for forcing people onto Win 10? I understand that there is a risk using either. If there are security problems that are only in Win 10 or 11, I'm more secure using Win 7 right? Please go back to what you did in the TT 2020 install. Tell me Win 7 isn't supported. Tell me that you recommend I stitch to Win 10 or 11. Make me click the button that says I'm taking responsibility. Ask me if I'm sure. Ask me if I'm sure sure. Heck, ask me if I'm sure sure sure. But please let me run TT on Win 7 if I want to and if I'm willing to accept the responsibility. I'm guessing if I read through the user agreement, I take full responsibility even if I upgrade to Win 10/11. Right?
Date published: 2022-10-06
Rated 5 out of 5 by from Turbo Tax saves a lot of time and money The software is fairly easy to work with. But if you need help their "experts" are real live people easily accessed by phone. Those "experts" are kind, knowledgeable and very patient.
Date published: 2022-10-06
Rated 5 out of 5 by from Taxes Done! My CPA had filed an extension but died just before the deadline. Kendall was able to get them done in one day. Great working with him and I appreciate his efforts.
Date published: 2022-10-06
All TurboTax® Offerings Reviews - Page 3808