TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 2 out of 5 by from Free service isn't free Sure it's easy. Not a problem. Really simple to use. But I still had to pay $120 for the supposed FREE version of your service. That really sucks.
Date published: 2021-02-17
Rated 5 out of 5 by from Turbo tax is great It is so easy. Tried to do H&R block.just to go through a tax preparer because I though 2020 taxes would be difficult. The only thing that was difficult wa s dealing with H&R block. I'm a turbo racer for life for sure
Date published: 2021-02-17
Rated 5 out of 5 by from So easy! It is so easy to use TurboTax! My 1st time using the chat feature and it was great! Didnt have to go googling everywhere and saved me some time!
Date published: 2021-02-17
Rated 2 out of 5 by from TERRIBLE experience w/ Turbo Tax this year! This is the 3rd year I've used TT; the system was SO GLITCHY; I submitted payment and went to transmit electronically and was told I couldn't efile. I reached out to chat and was told that I needed to delete and re enter my state tax information and try again. I did that and ended up needing to re-enter ALL information again only to get to the end of the process and have payment requested again. Long story short, I had great customer service, the problem was resolved, which is why I gave 2 stars . However, the amount of time this whole process took was ABSOLUTELY RIDICULOUS. Past experiences w/ TT had me done in less than an hour. With all of the glitches, I have been working on this for 4 hours. DO BETTER TURBO TAX!!!!
Date published: 2021-02-17
Rated 5 out of 5 by from Love Turbo Tax Simple to use and if you do have difficulties or make an error - it's easy to review and make corrections.
Date published: 2021-02-17
Rated 5 out of 5 by from easy process! TurboTax made this military family's tax return a breeze. They took care of us, super easy!
Date published: 2021-02-17
Rated 5 out of 5 by from Turbo Tax is fantastic It is super user friendly and I love the options for explanations. Have been using for several years and plan to continue. Thanks Turbo Tax
Date published: 2021-02-17
Rated 4 out of 5 by from Very good Used it for 2 years its not bad will use again. Thank you
Date published: 2021-02-17
Rated 5 out of 5 by from Why wouldn't you use TurboTax? The annual dread of doing taxes is the WORST! But I LOVE TurboTax every single year!
Date published: 2021-02-17
Rated 5 out of 5 by from I love Turbo Tax I have been using Turbo Tax for 4 years. Very user friendly, convenient and my go to for filing taxes!
Date published: 2021-02-17
All TurboTax® Offerings Reviews - Page 3545
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from Free service isn't free Sure it's easy. Not a problem. Really simple to use. But I still had to pay $120 for the supposed FREE version of your service. That really sucks.
Date published: 2021-02-17
Rated 5 out of 5 by from Turbo tax is great It is so easy. Tried to do H&R block.just to go through a tax preparer because I though 2020 taxes would be difficult. The only thing that was difficult wa s dealing with H&R block. I'm a turbo racer for life for sure
Date published: 2021-02-17
Rated 5 out of 5 by from So easy! It is so easy to use TurboTax! My 1st time using the chat feature and it was great! Didnt have to go googling everywhere and saved me some time!
Date published: 2021-02-17
Rated 2 out of 5 by from TERRIBLE experience w/ Turbo Tax this year! This is the 3rd year I've used TT; the system was SO GLITCHY; I submitted payment and went to transmit electronically and was told I couldn't efile. I reached out to chat and was told that I needed to delete and re enter my state tax information and try again. I did that and ended up needing to re-enter ALL information again only to get to the end of the process and have payment requested again. Long story short, I had great customer service, the problem was resolved, which is why I gave 2 stars . However, the amount of time this whole process took was ABSOLUTELY RIDICULOUS. Past experiences w/ TT had me done in less than an hour. With all of the glitches, I have been working on this for 4 hours. DO BETTER TURBO TAX!!!!
Date published: 2021-02-17
Rated 5 out of 5 by from Love Turbo Tax Simple to use and if you do have difficulties or make an error - it's easy to review and make corrections.
Date published: 2021-02-17
Rated 5 out of 5 by from easy process! TurboTax made this military family's tax return a breeze. They took care of us, super easy!
Date published: 2021-02-17
Rated 5 out of 5 by from Turbo Tax is fantastic It is super user friendly and I love the options for explanations. Have been using for several years and plan to continue. Thanks Turbo Tax
Date published: 2021-02-17
Rated 4 out of 5 by from Very good Used it for 2 years its not bad will use again. Thank you
Date published: 2021-02-17
Rated 5 out of 5 by from Why wouldn't you use TurboTax? The annual dread of doing taxes is the WORST! But I LOVE TurboTax every single year!
Date published: 2021-02-17
Rated 5 out of 5 by from I love Turbo Tax I have been using Turbo Tax for 4 years. Very user friendly, convenient and my go to for filing taxes!
Date published: 2021-02-17
All TurboTax® Offerings Reviews - Page 3545