TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 4 out of 5 by from Great but cost too much (Monopoly) Turbo is really easy .. but it try's to sell you crap at each step ... in the end they gouge for for at least $140. however, Intuit products are always better than average ..better than the competition.
Date published: 2021-02-27
Rated 3 out of 5 by from Turbo Tax wasn't so awesome this year I've used TT a long time. This year was a disaster. I needed help for the first time ever by a live person. I aske multiple times for a call back and got a message someone would call me w/in 30 mins. Never happened. Someone did call me several days after my calls when I couldn't answer the phone. Delayed my submission by almost 10 days. I gave up and tried to finish my submission. I had to re-enter data I'd already entered so that it looked like I earned double what I'd made. The 3rd time I asked for a call, I finally got one. Erick was very helpful though I he did have to remote in to my computer. THere were duplicate forms which were causing the issue. STILL had to re-enter data I'd already entered (TT had somehow re-entered data from 2019 returns?). Did not have a great time, overall, with TT this year. Online help, once I actually got some, was good, though issues causing the need to get online help were bad.
Date published: 2021-02-27
Rated 5 out of 5 by from Turbo Tax is Great!! This is the fastest and easiest service I have ev er sused!!
Date published: 2021-02-27
Rated 5 out of 5 by from Piece of Cake Turbo tax made filing my taxes so simple! I was done in less than an hour!
Date published: 2021-02-27
Rated 2 out of 5 by from There are always strings attached 5 stars for the product and its functionality, ease of use and user intuition. However, such a nice product always surprises you with extra pay one way or the other. I bought the CD at Costco (software), only to end up having to pay more to efile state! Very frustrating to find that at the end of a whole filing process, should be announced more clearly if it is the "norm". -3 stars for not being clear and straight with customers.
Date published: 2021-02-27
Rated 5 out of 5 by from They were great help! Took a little time for my first time. It was a good experience.
Date published: 2021-02-27
Rated 4 out of 5 by from Turbo tax I really like turbo tax, it is very convenient. But it's quite frustrating when reminders are telling me that "your almost done" and your not.
Date published: 2021-02-27
Rated 5 out of 5 by from It was great having someone walk me through it. I'd spent about 2 hours this morning researching things that Tommey accomplished in minutes. The screen sharing feature is HANDS DOWN THE BEST FEATURE YET. Allowing them to show you where to click instead of just blindly tell you what you "SHOULD BE SEEING"
Date published: 2021-02-27
Rated 5 out of 5 by from Great job helping me along the way five stars Awesome service and I was pleased with everything you guys did.
Date published: 2021-02-27
Rated 4 out of 5 by from Easy to use Easy to use and I am no tac expert but I think I get the maximum return with this product.
Date published: 2021-02-27
All TurboTax® Offerings Reviews - Page 3206
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from Great but cost too much (Monopoly) Turbo is really easy .. but it try's to sell you crap at each step ... in the end they gouge for for at least $140. however, Intuit products are always better than average ..better than the competition.
Date published: 2021-02-27
Rated 3 out of 5 by from Turbo Tax wasn't so awesome this year I've used TT a long time. This year was a disaster. I needed help for the first time ever by a live person. I aske multiple times for a call back and got a message someone would call me w/in 30 mins. Never happened. Someone did call me several days after my calls when I couldn't answer the phone. Delayed my submission by almost 10 days. I gave up and tried to finish my submission. I had to re-enter data I'd already entered so that it looked like I earned double what I'd made. The 3rd time I asked for a call, I finally got one. Erick was very helpful though I he did have to remote in to my computer. THere were duplicate forms which were causing the issue. STILL had to re-enter data I'd already entered (TT had somehow re-entered data from 2019 returns?). Did not have a great time, overall, with TT this year. Online help, once I actually got some, was good, though issues causing the need to get online help were bad.
Date published: 2021-02-27
Rated 5 out of 5 by from Turbo Tax is Great!! This is the fastest and easiest service I have ev er sused!!
Date published: 2021-02-27
Rated 5 out of 5 by from Piece of Cake Turbo tax made filing my taxes so simple! I was done in less than an hour!
Date published: 2021-02-27
Rated 2 out of 5 by from There are always strings attached 5 stars for the product and its functionality, ease of use and user intuition. However, such a nice product always surprises you with extra pay one way or the other. I bought the CD at Costco (software), only to end up having to pay more to efile state! Very frustrating to find that at the end of a whole filing process, should be announced more clearly if it is the "norm". -3 stars for not being clear and straight with customers.
Date published: 2021-02-27
Rated 5 out of 5 by from They were great help! Took a little time for my first time. It was a good experience.
Date published: 2021-02-27
Rated 4 out of 5 by from Turbo tax I really like turbo tax, it is very convenient. But it's quite frustrating when reminders are telling me that "your almost done" and your not.
Date published: 2021-02-27
Rated 5 out of 5 by from It was great having someone walk me through it. I'd spent about 2 hours this morning researching things that Tommey accomplished in minutes. The screen sharing feature is HANDS DOWN THE BEST FEATURE YET. Allowing them to show you where to click instead of just blindly tell you what you "SHOULD BE SEEING"
Date published: 2021-02-27
Rated 5 out of 5 by from Great job helping me along the way five stars Awesome service and I was pleased with everything you guys did.
Date published: 2021-02-27
Rated 4 out of 5 by from Easy to use Easy to use and I am no tac expert but I think I get the maximum return with this product.
Date published: 2021-02-27
All TurboTax® Offerings Reviews - Page 3206