TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from awesome Thank you, it was a very fast process and it was very easy
Date published: 2021-02-27
Rated 5 out of 5 by from fast and simple everything went smooth. checked and double checked to make sure there were no errors
Date published: 2021-02-27
Rated 5 out of 5 by from fast and easy This site is fast and easy, I will recommend to friends and family.
Date published: 2021-02-27
Rated 4 out of 5 by from Great product Liked the new format except for the ease of getting in and out of TurboTax as I worked on my return. I did not find a way to have an icon for TurboTax on my desktop and I wanted to be able to look at my tax return as I responded to the question sequence.
Date published: 2021-02-27
Rated 5 out of 5 by from Price is worth the hassles it saves! Year after year TuboTax comes through for easy filing. This year I did have one hitch because my mortgage insurance was too low($2) for the calculations the software uses, but I used the chat feature and we solved the issue quickly(THANKS Dustin!)
Date published: 2021-02-27
Rated 2 out of 5 by from Turbo Tax is annoying I use turbo tax because generally its interface is easy to use for a tax dummy like me. However, recently they have added so many dumb features and this and that, that it just gets confusing. For instance I was trying to file my return from a foreign address, to do that I had to sign up for premier with plus benefits. I got all the way through my return and it wouldn't let me file my return because I couldn't set up plus benefits because my mailing address was not a US address. I didn't care about Plus benefits and I didn't even want them, I was forced to get them and then it would not let me file. I ended up having to be on the phone for 40+ minutes with customer service to solve the issue (the customer service representatives were lovely though and so patient so nothing but 5 stars for them). I love the ease of use of Turbo Tax, but for the love of god please stop forcing people to get benefits and things they don't want. I don't care if I have to pay for the service because I understand I don't have simple forms. However, I should be able to opt out of setting up certain benefits if they are causing issues (i.e. put a tickbox on the screen that says "I do not wish to set up plus benefits"). If these issues were fixed Turbo Tax would be a lot less frustrating, but as of right now I don't think I will be using it to file taxes in the future.
Date published: 2021-02-27
Rated 5 out of 5 by from Turbo Tax is Great!! I just love Turbo Tax, it is so easy to use and I think it does a mighty fine job, Thank You Turbo Tax.
Date published: 2021-02-27
Rated 5 out of 5 by from Always a great experience with turbo tax Turbo tax walks you through the whole process and makes sure you get everything right. I will continue using it!
Date published: 2021-02-27
Rated 5 out of 5 by from Extremely User Friendly They put a lot of thought into how the customer navigates through this application with answers to almost any question along the way.
Date published: 2021-02-27
Rated 5 out of 5 by from Easy as always. Need to call for help this year. (Covid) He was so much help, answered all my questions and more.
Date published: 2021-02-27
All TurboTax® Offerings Reviews - Page 3093
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from awesome Thank you, it was a very fast process and it was very easy
Date published: 2021-02-27
Rated 5 out of 5 by from fast and simple everything went smooth. checked and double checked to make sure there were no errors
Date published: 2021-02-27
Rated 5 out of 5 by from fast and easy This site is fast and easy, I will recommend to friends and family.
Date published: 2021-02-27
Rated 4 out of 5 by from Great product Liked the new format except for the ease of getting in and out of TurboTax as I worked on my return. I did not find a way to have an icon for TurboTax on my desktop and I wanted to be able to look at my tax return as I responded to the question sequence.
Date published: 2021-02-27
Rated 5 out of 5 by from Price is worth the hassles it saves! Year after year TuboTax comes through for easy filing. This year I did have one hitch because my mortgage insurance was too low($2) for the calculations the software uses, but I used the chat feature and we solved the issue quickly(THANKS Dustin!)
Date published: 2021-02-27
Rated 2 out of 5 by from Turbo Tax is annoying I use turbo tax because generally its interface is easy to use for a tax dummy like me. However, recently they have added so many dumb features and this and that, that it just gets confusing. For instance I was trying to file my return from a foreign address, to do that I had to sign up for premier with plus benefits. I got all the way through my return and it wouldn't let me file my return because I couldn't set up plus benefits because my mailing address was not a US address. I didn't care about Plus benefits and I didn't even want them, I was forced to get them and then it would not let me file. I ended up having to be on the phone for 40+ minutes with customer service to solve the issue (the customer service representatives were lovely though and so patient so nothing but 5 stars for them). I love the ease of use of Turbo Tax, but for the love of god please stop forcing people to get benefits and things they don't want. I don't care if I have to pay for the service because I understand I don't have simple forms. However, I should be able to opt out of setting up certain benefits if they are causing issues (i.e. put a tickbox on the screen that says "I do not wish to set up plus benefits"). If these issues were fixed Turbo Tax would be a lot less frustrating, but as of right now I don't think I will be using it to file taxes in the future.
Date published: 2021-02-27
Rated 5 out of 5 by from Turbo Tax is Great!! I just love Turbo Tax, it is so easy to use and I think it does a mighty fine job, Thank You Turbo Tax.
Date published: 2021-02-27
Rated 5 out of 5 by from Always a great experience with turbo tax Turbo tax walks you through the whole process and makes sure you get everything right. I will continue using it!
Date published: 2021-02-27
Rated 5 out of 5 by from Extremely User Friendly They put a lot of thought into how the customer navigates through this application with answers to almost any question along the way.
Date published: 2021-02-27
Rated 5 out of 5 by from Easy as always. Need to call for help this year. (Covid) He was so much help, answered all my questions and more.
Date published: 2021-02-27
All TurboTax® Offerings Reviews - Page 3093