TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from Easy to use and understand The process was very intuitive, easy to comprehend and follow. Each step of the process was thoroughly explained.
Date published: 2021-02-21
Rated 3 out of 5 by from Glitchy this year We were prompted to reenter information for one of our W2s. Once completed the software had added my W2 twice. Should not happen between log and log out. Some spelling errors on our bank's name which you should have caught. Turbo Tax has lost its edge, you are huge and successful. You should be providing service far above any others as you've done this a time or two before. Get back to the basics or quality software. Prices are too high as well. Feel free to lose customers as it is a cut throat on line world you live in.
Date published: 2021-02-21
Rated 1 out of 5 by from Locked Out of System I have used Turbo Tax for three years. I did not have a bad experience until this year. I went to login and was told my information could not be found. I entered my email, phone number, last name, social and still was told they could not find anyone with my information. I was finally given a number to call to get the situation taken care of, but could not speak to a person. I will NOT be using Turbo Tax EVER again!
Date published: 2021-02-21
Rated 5 out of 5 by from TurboTax is reliable, easy, and pain free! I've been using TurboTax for 6 years now and enjoy how easy and seamless they make the tax filing experience. This helps allivate stress and anxiety around filing my taxes!
Date published: 2021-02-21
Rated 5 out of 5 by from TURBO TAX IS THE BEST LOVE TURBO TAX MY GIRL WENT TO HR BLOCK THEY CHARGE HER 400 FOR THE SAME WORK YOU CAN GET WITH TURBO TAX FOR MUCH CHEAPER
Date published: 2021-02-21
Rated 4 out of 5 by from Turbo Tax saved me some headache A little confussing but with time and going back many times, I was able to get through the process. I will be easier next time
Date published: 2021-02-21
Rated 5 out of 5 by from AWESOME TURBO TAX WAS SIMPLE AND EASY TO USE. FREINDLY PROGRAM
Date published: 2021-02-21
Rated 5 out of 5 by from Turbo Tax Online is really, really great!! :-) Instructions are so easy to follow! The program is very user-friendly and explains in layman's terms step-by-step, so I know what's coming next. I was actually smiling doing my taxes! Of course, I did get a refund! So that helped. Thank you TurboTax!
Date published: 2021-02-21
Rated 4 out of 5 by from Clean and Crisp I was able to follow the State tax by having alerts sent to me. It helped.
Date published: 2021-02-21
Rated 5 out of 5 by from Love Turbo Tax! I have used Turbo Tax for 9 years now. I love Turbo Tax because it is easy to use, reliable and can be trusted.
Date published: 2021-02-21
All TurboTax® Offerings Reviews - Page 2719
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Easy to use and understand The process was very intuitive, easy to comprehend and follow. Each step of the process was thoroughly explained.
Date published: 2021-02-21
Rated 3 out of 5 by from Glitchy this year We were prompted to reenter information for one of our W2s. Once completed the software had added my W2 twice. Should not happen between log and log out. Some spelling errors on our bank's name which you should have caught. Turbo Tax has lost its edge, you are huge and successful. You should be providing service far above any others as you've done this a time or two before. Get back to the basics or quality software. Prices are too high as well. Feel free to lose customers as it is a cut throat on line world you live in.
Date published: 2021-02-21
Rated 1 out of 5 by from Locked Out of System I have used Turbo Tax for three years. I did not have a bad experience until this year. I went to login and was told my information could not be found. I entered my email, phone number, last name, social and still was told they could not find anyone with my information. I was finally given a number to call to get the situation taken care of, but could not speak to a person. I will NOT be using Turbo Tax EVER again!
Date published: 2021-02-21
Rated 5 out of 5 by from TurboTax is reliable, easy, and pain free! I've been using TurboTax for 6 years now and enjoy how easy and seamless they make the tax filing experience. This helps allivate stress and anxiety around filing my taxes!
Date published: 2021-02-21
Rated 5 out of 5 by from TURBO TAX IS THE BEST LOVE TURBO TAX MY GIRL WENT TO HR BLOCK THEY CHARGE HER 400 FOR THE SAME WORK YOU CAN GET WITH TURBO TAX FOR MUCH CHEAPER
Date published: 2021-02-21
Rated 4 out of 5 by from Turbo Tax saved me some headache A little confussing but with time and going back many times, I was able to get through the process. I will be easier next time
Date published: 2021-02-21
Rated 5 out of 5 by from AWESOME TURBO TAX WAS SIMPLE AND EASY TO USE. FREINDLY PROGRAM
Date published: 2021-02-21
Rated 5 out of 5 by from Turbo Tax Online is really, really great!! :-) Instructions are so easy to follow! The program is very user-friendly and explains in layman's terms step-by-step, so I know what's coming next. I was actually smiling doing my taxes! Of course, I did get a refund! So that helped. Thank you TurboTax!
Date published: 2021-02-21
Rated 4 out of 5 by from Clean and Crisp I was able to follow the State tax by having alerts sent to me. It helped.
Date published: 2021-02-21
Rated 5 out of 5 by from Love Turbo Tax! I have used Turbo Tax for 9 years now. I love Turbo Tax because it is easy to use, reliable and can be trusted.
Date published: 2021-02-21
All TurboTax® Offerings Reviews - Page 2719