TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 4 out of 5 by from Overall Great I use TurboTax every year. It's easy and works great most years. This year there was a glitch in the NYS taxes. Upon review and error correction it asked to run an education credit check. After that it made my state due amount 0. The numbers on the review sheet showed 0 but did not add up that way. Same thing happened when doing my daughter's taxes. The only fix was to delete the state return and start over. Opened case #471159177 . The agent was great but could not fix it. When I redid the state everything went fine.
Date published: 2021-02-28
Rated 5 out of 5 by from Easy to use! I have been using TurboTax for several years now and it’s been so easy to use!
Date published: 2021-02-28
Rated 2 out of 5 by from Not much better than HRB I've been using TT for years. Tried to use HRB, but it wasn't processing my brokerage info very well. So, I switched back to TT. It did a better job of processing my brokerage 1099s. But, then it got hung up on a couple of things and I couldn't override it and couldn't correct it without deleting an entire entry and reentering it correctly. I tried to contact the phone line support, but never got a call back. But, after a few hours I eventually figured out how to fix the problem and am now able to file. So, TT is not spectacular. But, not hopeless.
Date published: 2021-02-28
Rated 5 out of 5 by from 4th year turbo tax works very well and saves money over H&R block
Date published: 2021-02-28
Rated 4 out of 5 by from The upgrades made filing my taxes easier It was so easy to file this year due to the updates. Thanks TurboTax
Date published: 2021-02-28
Rated 5 out of 5 by from Easy to use and great customer service! Using TurboTax was very easy to use. The software walked me through each step and had features to explain me what each step was about. It also help me find tax deductions. I was stuck in one part but customer service was able to walk me through this part with a lot of patience.
Date published: 2021-02-28
Rated 5 out of 5 by from Turbo Tax is so easy Being computer handicapped, It was so easy to do. Good experience.
Date published: 2021-02-28
Rated 5 out of 5 by from I REALLY LIKE THE SISTEM AND THE SERVICE The service is amazing, the technology is very smart. The costumer service is great.
Date published: 2021-02-28
Rated 5 out of 5 by from Awesome Great tax software, I will use for the next year's tax evaluation as well.
Date published: 2021-02-28
Rated 4 out of 5 by from TurboTax is great! Great service. Really helped to get the most money back. I will use this again next year.
Date published: 2021-02-28
All TurboTax® Offerings Reviews - Page 2276
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from Overall Great I use TurboTax every year. It's easy and works great most years. This year there was a glitch in the NYS taxes. Upon review and error correction it asked to run an education credit check. After that it made my state due amount 0. The numbers on the review sheet showed 0 but did not add up that way. Same thing happened when doing my daughter's taxes. The only fix was to delete the state return and start over. Opened case #471159177 . The agent was great but could not fix it. When I redid the state everything went fine.
Date published: 2021-02-28
Rated 5 out of 5 by from Easy to use! I have been using TurboTax for several years now and it’s been so easy to use!
Date published: 2021-02-28
Rated 2 out of 5 by from Not much better than HRB I've been using TT for years. Tried to use HRB, but it wasn't processing my brokerage info very well. So, I switched back to TT. It did a better job of processing my brokerage 1099s. But, then it got hung up on a couple of things and I couldn't override it and couldn't correct it without deleting an entire entry and reentering it correctly. I tried to contact the phone line support, but never got a call back. But, after a few hours I eventually figured out how to fix the problem and am now able to file. So, TT is not spectacular. But, not hopeless.
Date published: 2021-02-28
Rated 5 out of 5 by from 4th year turbo tax works very well and saves money over H&R block
Date published: 2021-02-28
Rated 4 out of 5 by from The upgrades made filing my taxes easier It was so easy to file this year due to the updates. Thanks TurboTax
Date published: 2021-02-28
Rated 5 out of 5 by from Easy to use and great customer service! Using TurboTax was very easy to use. The software walked me through each step and had features to explain me what each step was about. It also help me find tax deductions. I was stuck in one part but customer service was able to walk me through this part with a lot of patience.
Date published: 2021-02-28
Rated 5 out of 5 by from Turbo Tax is so easy Being computer handicapped, It was so easy to do. Good experience.
Date published: 2021-02-28
Rated 5 out of 5 by from I REALLY LIKE THE SISTEM AND THE SERVICE The service is amazing, the technology is very smart. The costumer service is great.
Date published: 2021-02-28
Rated 5 out of 5 by from Awesome Great tax software, I will use for the next year's tax evaluation as well.
Date published: 2021-02-28
Rated 4 out of 5 by from TurboTax is great! Great service. Really helped to get the most money back. I will use this again next year.
Date published: 2021-02-28
All TurboTax® Offerings Reviews - Page 2276