TURBOTAX CUSTOMER REVIEWS
TurboTax Free Edition Reviews
For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.
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Prior year tax prep
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Select all that apply to find reviewers similar to you.
Life Changes
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Student
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TurboTax Online
TurboTax Live
TurboTax CD/Download
Rated 4 out of 5 by
CAStruzik from
Overall Great
I use TurboTax every year. It's easy and works great most years. This year there was a glitch in the NYS taxes. Upon review and error correction it asked to run an education credit check. After that it made my state due amount 0. The numbers on the review sheet showed 0 but did not add up that way. Same thing happened when doing my daughter's taxes. The only fix was to delete the state return and start over. Opened case #471159177 . The agent was great but could not fix it. When I redid the state everything went fine.
Date published: 2021-02-28
Rated 5 out of 5 by
LalandC2017 from
Easy to use!
I have been using TurboTax for several years now and it’s been so easy to use!
Date published: 2021-02-28
Rated 2 out of 5 by
Eraser402 from
Not much better than HRB
I've been using TT for years. Tried to use HRB, but it wasn't processing my brokerage info very well. So, I switched back to TT. It did a better job of processing my brokerage 1099s. But, then it got hung up on a couple of things and I couldn't override it and couldn't correct it without deleting an entire entry and reentering it correctly. I tried to contact the phone line support, but never got a call back. But, after a few hours I eventually figured out how to fix the problem and am now able to file. So, TT is not spectacular. But, not hopeless.
Date published: 2021-02-28
Rated 5 out of 5 by
steve10021122 from
4th year
turbo tax works very well and saves money over H&R block
Date published: 2021-02-28
Rated 4 out of 5 by
Shunny Bunny from
The upgrades made filing my taxes easier
It was so easy to file this year due to the updates. Thanks TurboTax
Date published: 2021-02-28
Rated 5 out of 5 by
Carlos82 from
Easy to use and great customer service!
Using TurboTax was very easy to use. The software walked me through each step and had features to explain me what each step was about. It also help me find tax deductions. I was stuck in one part but customer service was able to walk me through this part with a lot of patience.
Date published: 2021-02-28
Rated 5 out of 5 by
KC 46 from
Turbo Tax is so easy
Being computer handicapped, It was so easy to do. Good experience.
Date published: 2021-02-28
Rated 5 out of 5 by
MauMauricio from
I REALLY LIKE THE SISTEM AND THE SERVICE
The service is amazing, the technology is very smart. The costumer service is great.
Date published: 2021-02-28
Rated 5 out of 5 by
somesh_soham from
Awesome
Great tax software, I will use for the next year's tax evaluation as well.
Date published: 2021-02-28
Rated 4 out of 5 by
Jake276 from
TurboTax is great!
Great service. Really helped to get the most money back. I will use this again next year.
All TurboTax® Offerings Reviews - Page 2276
Date published: 2021-02-28
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live
TurboTax CD/Download
Rated 4 out of 5 by
CAStruzik from
Overall Great
I use TurboTax every year. It's easy and works great most years. This year there was a glitch in the NYS taxes. Upon review and error correction it asked to run an education credit check. After that it made my state due amount 0. The numbers on the review sheet showed 0 but did not add up that way. Same thing happened when doing my daughter's taxes. The only fix was to delete the state return and start over. Opened case #471159177 . The agent was great but could not fix it. When I redid the state everything went fine.
Date published: 2021-02-28
Rated 5 out of 5 by
LalandC2017 from
Easy to use!
I have been using TurboTax for several years now and it’s been so easy to use!
Date published: 2021-02-28
Rated 2 out of 5 by
Eraser402 from
Not much better than HRB
I've been using TT for years. Tried to use HRB, but it wasn't processing my brokerage info very well. So, I switched back to TT. It did a better job of processing my brokerage 1099s. But, then it got hung up on a couple of things and I couldn't override it and couldn't correct it without deleting an entire entry and reentering it correctly. I tried to contact the phone line support, but never got a call back. But, after a few hours I eventually figured out how to fix the problem and am now able to file. So, TT is not spectacular. But, not hopeless.
Date published: 2021-02-28
Rated 5 out of 5 by
steve10021122 from
4th year
turbo tax works very well and saves money over H&R block
Date published: 2021-02-28
Rated 4 out of 5 by
Shunny Bunny from
The upgrades made filing my taxes easier
It was so easy to file this year due to the updates. Thanks TurboTax
Date published: 2021-02-28
Rated 5 out of 5 by
Carlos82 from
Easy to use and great customer service!
Using TurboTax was very easy to use. The software walked me through each step and had features to explain me what each step was about. It also help me find tax deductions. I was stuck in one part but customer service was able to walk me through this part with a lot of patience.
Date published: 2021-02-28
Rated 5 out of 5 by
KC 46 from
Turbo Tax is so easy
Being computer handicapped, It was so easy to do. Good experience.
Date published: 2021-02-28
Rated 5 out of 5 by
MauMauricio from
I REALLY LIKE THE SISTEM AND THE SERVICE
The service is amazing, the technology is very smart. The costumer service is great.
Date published: 2021-02-28
Rated 5 out of 5 by
somesh_soham from
Awesome
Great tax software, I will use for the next year's tax evaluation as well.
Date published: 2021-02-28
Rated 4 out of 5 by
Jake276 from
TurboTax is great!
Great service. Really helped to get the most money back. I will use this again next year.
All TurboTax® Offerings Reviews - Page 2276
Date published: 2021-02-28