TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Easy to Use I appreciate the Easy Guide walk-thru, helpful tips and the option to change service for TAX advice.
Date published: 2023-01-25
Rated 1 out of 5 by from tURBO TAX TO EXPENSIVE TO FILE WITH I ALWAYS HAVE TO PAT $89 TO GET A TAX PREPARER WITH TURBO TAX TO LOOK AT. I DON'T NEED THAT BUT IT DO NOT GIVE YOU AN OPTION TO DECLINE. TURBO TAX IS A RIP OFF THIS IS MY LAST YEAR FILING WITH THEM. THE FEES TO FILE TOOK HALF OF MY REFUND.
Date published: 2023-01-25
Rated 5 out of 5 by from Turbo Tax Hi my name is Sean Slattery I'm first time joining turbo tax and it's my first time filling turbo tax I enjoy it.
Date published: 2023-01-25
Rated 2 out of 5 by from Charges you if you have any form other than w-2 Everything was going good till you kept asking to upgrade..I kept denying the upgrade.. when it came time to finish, it wouldn't let me until I clicked upgrade.. now I'm having to pay $180 because my employer had healthcare.. I've been with TurboTax for 8 years.. and every year I have to pay more and more.. I always start off with free because I have a simple return. 1or 2 w-2 forms is all I have..But you always find a way to make me have to upgrade.. maybe next year I should try something else.. $180 for 2 W-2s!! Really!! And my live expert was a BOT!!!
Date published: 2023-01-25
Rated 5 out of 5 by from Turbo tax is so helpful Every year they help me explore more options when filing my return! Thank you!
Date published: 2023-01-25
Rated 5 out of 5 by from Helps you every step of the way I have had issues this year with my taxes - First time for me to have issues (and this is my 9th year) and I have had several calls and online chats with TURBO TAX Agents and they have all been so kind, patient and helpful
Date published: 2023-01-25
Rated 5 out of 5 by from love it. Smooth and easy. Had a little computer glitch and Scott helped me through it. Will be back next year!
Date published: 2023-01-25
Rated 5 out of 5 by from Love TurboTax! TurboTax is so fast and easy to use. I finished my federal and state returns in under 45 minutes and my refund is on it's way!
Date published: 2023-01-25
Rated 5 out of 5 by from Thankyou! Well, this was easy enough! thank you turbo!!!!!!!
Date published: 2023-01-25
Rated 4 out of 5 by from TurboTax Great experience... All went well... Ready for next year's return...
Date published: 2023-01-25
All TurboTax® Offerings Reviews - Page 2187
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easy to Use I appreciate the Easy Guide walk-thru, helpful tips and the option to change service for TAX advice.
Date published: 2023-01-25
Rated 1 out of 5 by from tURBO TAX TO EXPENSIVE TO FILE WITH I ALWAYS HAVE TO PAT $89 TO GET A TAX PREPARER WITH TURBO TAX TO LOOK AT. I DON'T NEED THAT BUT IT DO NOT GIVE YOU AN OPTION TO DECLINE. TURBO TAX IS A RIP OFF THIS IS MY LAST YEAR FILING WITH THEM. THE FEES TO FILE TOOK HALF OF MY REFUND.
Date published: 2023-01-25
Rated 5 out of 5 by from Turbo Tax Hi my name is Sean Slattery I'm first time joining turbo tax and it's my first time filling turbo tax I enjoy it.
Date published: 2023-01-25
Rated 2 out of 5 by from Charges you if you have any form other than w-2 Everything was going good till you kept asking to upgrade..I kept denying the upgrade.. when it came time to finish, it wouldn't let me until I clicked upgrade.. now I'm having to pay $180 because my employer had healthcare.. I've been with TurboTax for 8 years.. and every year I have to pay more and more.. I always start off with free because I have a simple return. 1or 2 w-2 forms is all I have..But you always find a way to make me have to upgrade.. maybe next year I should try something else.. $180 for 2 W-2s!! Really!! And my live expert was a BOT!!!
Date published: 2023-01-25
Rated 5 out of 5 by from Turbo tax is so helpful Every year they help me explore more options when filing my return! Thank you!
Date published: 2023-01-25
Rated 5 out of 5 by from Helps you every step of the way I have had issues this year with my taxes - First time for me to have issues (and this is my 9th year) and I have had several calls and online chats with TURBO TAX Agents and they have all been so kind, patient and helpful
Date published: 2023-01-25
Rated 5 out of 5 by from love it. Smooth and easy. Had a little computer glitch and Scott helped me through it. Will be back next year!
Date published: 2023-01-25
Rated 5 out of 5 by from Love TurboTax! TurboTax is so fast and easy to use. I finished my federal and state returns in under 45 minutes and my refund is on it's way!
Date published: 2023-01-25
Rated 5 out of 5 by from Thankyou! Well, this was easy enough! thank you turbo!!!!!!!
Date published: 2023-01-25
Rated 4 out of 5 by from TurboTax Great experience... All went well... Ready for next year's return...
Date published: 2023-01-25
All TurboTax® Offerings Reviews - Page 2187