TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 4 out of 5 by from Easy to Use, but had Errors this Year Usually I have only good things to say about using TurboTax, and I certainly still want to use this product. However, this year, I kept getting a response telling me I was not entitled to efile one or more formsets, with no explanation on why. After looking around, it seems like many other people encountered this error with various resolutions such as waiting until certain forms were made available by the state or deleting and starting over with their state taxes. It was a frustrating experience, and I hope in the future TurboTax will be more clear with their errors about how to fix the problem.
Date published: 2021-02-28
Rated 5 out of 5 by from Free Turbo Tax is wonderful Filing is so quick and easy. Even with the free one you can ask questions and get answers
Date published: 2021-02-28
Rated 5 out of 5 by from Easy to use Live Help was available for my questions and were very helpful.
Date published: 2021-02-28
Rated 5 out of 5 by from Turbo tax the best easy way to file Since we found this program to file our taxes, we always do it by them. if you have any questions they provide the answer, also the contact persons are available to help you 27/7. Don't be afraid to do it by yourself, use TurboTax!!
Date published: 2021-02-28
Rated 4 out of 5 by from Turbo Tax is Awesome All went smoothly. I would tell anybody to use it.
Date published: 2021-02-28
Rated 3 out of 5 by from Not too bad Not too bad. It would have been good or even great if I would have got someone to help me...maybe max my return. Wait time was about 40 minutes when last requested by me. Thanks though
Date published: 2021-02-28
Rated 5 out of 5 by from Quick and Easy It was great, didn't overflow me on all the things I needed to do. Step by Step. The way it should be. Also the absolute best part is the price. The price is truly fair. Thanks Turbo Tax!
Date published: 2021-02-28
Rated 5 out of 5 by from Taxes Made Easy Navigation in the website was easy, I was able to go back and enter information in different sections as it became available to me. Reminders from prior year helped ensure I wasn't forgetting anything. E-filing is a snap!
Date published: 2021-02-28
Rated 5 out of 5 by from We LOVE TurboTax! We've been using TurboTax for years for a number of different tax situations. The products are wonderfully easy to navigate and customer support can't be beat. I love that our information from the previous year carries over and we can pause then pick up later.
Date published: 2021-02-28
Rated 5 out of 5 by from Pretty easy Cost effective!!! The customer service was great as well
Date published: 2021-02-28
All TurboTax® Offerings Reviews - Page 1870
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from Easy to Use, but had Errors this Year Usually I have only good things to say about using TurboTax, and I certainly still want to use this product. However, this year, I kept getting a response telling me I was not entitled to efile one or more formsets, with no explanation on why. After looking around, it seems like many other people encountered this error with various resolutions such as waiting until certain forms were made available by the state or deleting and starting over with their state taxes. It was a frustrating experience, and I hope in the future TurboTax will be more clear with their errors about how to fix the problem.
Date published: 2021-02-28
Rated 5 out of 5 by from Free Turbo Tax is wonderful Filing is so quick and easy. Even with the free one you can ask questions and get answers
Date published: 2021-02-28
Rated 5 out of 5 by from Easy to use Live Help was available for my questions and were very helpful.
Date published: 2021-02-28
Rated 5 out of 5 by from Turbo tax the best easy way to file Since we found this program to file our taxes, we always do it by them. if you have any questions they provide the answer, also the contact persons are available to help you 27/7. Don't be afraid to do it by yourself, use TurboTax!!
Date published: 2021-02-28
Rated 4 out of 5 by from Turbo Tax is Awesome All went smoothly. I would tell anybody to use it.
Date published: 2021-02-28
Rated 3 out of 5 by from Not too bad Not too bad. It would have been good or even great if I would have got someone to help me...maybe max my return. Wait time was about 40 minutes when last requested by me. Thanks though
Date published: 2021-02-28
Rated 5 out of 5 by from Quick and Easy It was great, didn't overflow me on all the things I needed to do. Step by Step. The way it should be. Also the absolute best part is the price. The price is truly fair. Thanks Turbo Tax!
Date published: 2021-02-28
Rated 5 out of 5 by from Taxes Made Easy Navigation in the website was easy, I was able to go back and enter information in different sections as it became available to me. Reminders from prior year helped ensure I wasn't forgetting anything. E-filing is a snap!
Date published: 2021-02-28
Rated 5 out of 5 by from We LOVE TurboTax! We've been using TurboTax for years for a number of different tax situations. The products are wonderfully easy to navigate and customer support can't be beat. I love that our information from the previous year carries over and we can pause then pick up later.
Date published: 2021-02-28
Rated 5 out of 5 by from Pretty easy Cost effective!!! The customer service was great as well
Date published: 2021-02-28
All TurboTax® Offerings Reviews - Page 1870