TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from Turbotax is easy to use thanks for making filing easy to use. i have used it for years
Date published: 2021-03-01
Rated 5 out of 5 by from Turbo Tax made is easy once again! It's the same every year - the site makes it easier and easier.
Date published: 2021-03-01
Rated 1 out of 5 by from Worst year after almost 8 years using this service This was my worst experience with TurboTax in almost 8 years. I mistakenly selected the "live" version and wasn't able to go back to the baseline version without starting from scratch - which I didn't want to do. In other years, TurboTax was able to import my entire W2 as well as various other forms, this year, most of those didn't work so I had to enter most of the information manually. So, not only did I have to do more work myself but I had to pay more for a worse service. I've been a loyal TT client and have seen improvements over the years, this year you definitely went backwards with client experience.
Date published: 2021-03-01
Rated 4 out of 5 by from Turbo Tax It was an easy process. Everything was explained and gone over.
Date published: 2021-03-01
Rated 5 out of 5 by from So simple Doing your taxes doesn't get any easier. Turbo tax is great!
Date published: 2021-03-01
Rated 5 out of 5 by from Great Easy to use very helpful asks all the right questions
Date published: 2021-03-01
Rated 5 out of 5 by from TurboTax is the best I've been using Turbo Tax for 6 years now, and I absolutely love how simply everything is laid out and explained. And the addition of "ask an expert" has help out tremendously. I would(and have) recommend Turbo Tax to everyone.
Date published: 2021-03-01
Rated 5 out of 5 by from Turbo Tax makes it EASY Thank you for making a difficult task so much easier year after year!
Date published: 2021-03-01
Rated 5 out of 5 by from Satisfied 2021 I must say this year was the most difficult. My residency in one state and working part of the year in another required me to acually pay attention and read everything twiceI got use to the same old way that the new way was an adjustment. Must say I am happy with the results. Thank youmTurbo Tax for all the years of easy tax prep..
Date published: 2021-03-01
Rated 1 out of 5 by from Turbo Tax is not helpful Turbo tax made doing taxes very difficult. I used a new computer and none of the information transferred. I use H & R Block for my children and they automatically gather their information, no matter what device I use. I will be trying them next year. And they charged me twice for Turbo tax.
Date published: 2021-03-01
All TurboTax® Offerings Reviews - Page 1818
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Turbotax is easy to use thanks for making filing easy to use. i have used it for years
Date published: 2021-03-01
Rated 5 out of 5 by from Turbo Tax made is easy once again! It's the same every year - the site makes it easier and easier.
Date published: 2021-03-01
Rated 1 out of 5 by from Worst year after almost 8 years using this service This was my worst experience with TurboTax in almost 8 years. I mistakenly selected the "live" version and wasn't able to go back to the baseline version without starting from scratch - which I didn't want to do. In other years, TurboTax was able to import my entire W2 as well as various other forms, this year, most of those didn't work so I had to enter most of the information manually. So, not only did I have to do more work myself but I had to pay more for a worse service. I've been a loyal TT client and have seen improvements over the years, this year you definitely went backwards with client experience.
Date published: 2021-03-01
Rated 4 out of 5 by from Turbo Tax It was an easy process. Everything was explained and gone over.
Date published: 2021-03-01
Rated 5 out of 5 by from So simple Doing your taxes doesn't get any easier. Turbo tax is great!
Date published: 2021-03-01
Rated 5 out of 5 by from Great Easy to use very helpful asks all the right questions
Date published: 2021-03-01
Rated 5 out of 5 by from TurboTax is the best I've been using Turbo Tax for 6 years now, and I absolutely love how simply everything is laid out and explained. And the addition of "ask an expert" has help out tremendously. I would(and have) recommend Turbo Tax to everyone.
Date published: 2021-03-01
Rated 5 out of 5 by from Turbo Tax makes it EASY Thank you for making a difficult task so much easier year after year!
Date published: 2021-03-01
Rated 5 out of 5 by from Satisfied 2021 I must say this year was the most difficult. My residency in one state and working part of the year in another required me to acually pay attention and read everything twiceI got use to the same old way that the new way was an adjustment. Must say I am happy with the results. Thank youmTurbo Tax for all the years of easy tax prep..
Date published: 2021-03-01
Rated 1 out of 5 by from Turbo Tax is not helpful Turbo tax made doing taxes very difficult. I used a new computer and none of the information transferred. I use H & R Block for my children and they automatically gather their information, no matter what device I use. I will be trying them next year. And they charged me twice for Turbo tax.
Date published: 2021-03-01
All TurboTax® Offerings Reviews - Page 1818