TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 4 out of 5 by from TurboTax is super straight forward Very straight forward software! There is a bit of a bug with auto import of previous years job to where it prompts you to re-enter all info during review and then adds it as a second income and you have to go back and delete the original. But that is nothing compared to the money saved and knowledge gained by using it!
Date published: 2021-02-25
Rated 5 out of 5 by from i love turbo tax turbo tax has very good service the very best i love it
Date published: 2021-02-25
Rated 5 out of 5 by from TurboTax is great Wonderful experience with TurboTax I will use it again
Date published: 2021-02-25
Rated 2 out of 5 by from Each year it becomes a bit more frustrating to use There were multiple problems this year. Examples: I couldn't log-in using Chrome (credentials incorrect error), the program did not operate smoothly telling me I deferred taxes when I didn't (lost a lot of time researching that one), couldn't print the receipt (the page was blank except the banner), and bad explanations in the help section. It used to be a better program a few years ago, and it just gets worse each year.
Date published: 2021-02-25
Rated 5 out of 5 by from Taxes scare me! Brian was great. 2020 was such a crazy year for me. I started a business with everything else it came to a stop just as quickly as it began. No less Brian made me feel secure, he reached out in a timely manner, and made sure if I didn’t understand something he broke it down for me. Taxes felt easier with having him by my side.
Date published: 2021-02-25
Rated 5 out of 5 by from Turbo tax is a great tool for doing taxes. Very good tool if you don't want to pay someone to do your taxes. Turbotax is very easy to use.
Date published: 2021-02-25
Rated 2 out of 5 by from TurboTax could have a more clear check out process The process was smooth, entering my W-2 forms and answering questions. However, I was given a service code from a TurboTax expert (4 codes actually) to discount the deluxe version, and they did not work. It was also unclear when checking out that the codes were not processed - I had to enter pay now before viewing the bill.
Date published: 2021-02-25
Rated 5 out of 5 by from WOW TURBOTAX TurboTax made my first time filing for a return a piece of cake. Everything was very organized and i couldn't be more satisfied.
Date published: 2021-02-25
Rated 5 out of 5 by from Quick and easy to understand I was so nervous to do my taxes, usually my husband did them for me, but I now have to do them and the guides made it so simple.
Date published: 2021-02-25
Rated 5 out of 5 by from Easy.! Easy to use and navigate. Used basic one but very helpful there is a ? Button you can select when you need clarification.
Date published: 2021-02-25
All TurboTax® Offerings Reviews - Page 176
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from TurboTax is super straight forward Very straight forward software! There is a bit of a bug with auto import of previous years job to where it prompts you to re-enter all info during review and then adds it as a second income and you have to go back and delete the original. But that is nothing compared to the money saved and knowledge gained by using it!
Date published: 2021-02-25
Rated 5 out of 5 by from i love turbo tax turbo tax has very good service the very best i love it
Date published: 2021-02-25
Rated 5 out of 5 by from TurboTax is great Wonderful experience with TurboTax I will use it again
Date published: 2021-02-25
Rated 2 out of 5 by from Each year it becomes a bit more frustrating to use There were multiple problems this year. Examples: I couldn't log-in using Chrome (credentials incorrect error), the program did not operate smoothly telling me I deferred taxes when I didn't (lost a lot of time researching that one), couldn't print the receipt (the page was blank except the banner), and bad explanations in the help section. It used to be a better program a few years ago, and it just gets worse each year.
Date published: 2021-02-25
Rated 5 out of 5 by from Taxes scare me! Brian was great. 2020 was such a crazy year for me. I started a business with everything else it came to a stop just as quickly as it began. No less Brian made me feel secure, he reached out in a timely manner, and made sure if I didn’t understand something he broke it down for me. Taxes felt easier with having him by my side.
Date published: 2021-02-25
Rated 5 out of 5 by from Turbo tax is a great tool for doing taxes. Very good tool if you don't want to pay someone to do your taxes. Turbotax is very easy to use.
Date published: 2021-02-25
Rated 2 out of 5 by from TurboTax could have a more clear check out process The process was smooth, entering my W-2 forms and answering questions. However, I was given a service code from a TurboTax expert (4 codes actually) to discount the deluxe version, and they did not work. It was also unclear when checking out that the codes were not processed - I had to enter pay now before viewing the bill.
Date published: 2021-02-25
Rated 5 out of 5 by from WOW TURBOTAX TurboTax made my first time filing for a return a piece of cake. Everything was very organized and i couldn't be more satisfied.
Date published: 2021-02-25
Rated 5 out of 5 by from Quick and easy to understand I was so nervous to do my taxes, usually my husband did them for me, but I now have to do them and the guides made it so simple.
Date published: 2021-02-25
Rated 5 out of 5 by from Easy.! Easy to use and navigate. Used basic one but very helpful there is a ? Button you can select when you need clarification.
Date published: 2021-02-25
All TurboTax® Offerings Reviews - Page 176