TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify

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Rated 5 out of 5 by from Streamlined the process for filing taxes! Made filing my taxes so incredibly easy. I felt confident and they walked me through every step.
Date published: 2023-01-25
Rated 5 out of 5 by from Turbo Tax is a super product This is my 8th year in a row. It's so easy to use and for me to understand!
Date published: 2023-01-25
Rated 5 out of 5 by from Live turbo tax So helpful and knowledgeable helped me and made me feel secure.
Date published: 2023-01-25
Rated 5 out of 5 by from thank you. it was easy it was easy. i will use it again. a lot easier than i thought it would be.
Date published: 2023-01-25
Rated 2 out of 5 by from Don't like nine version of TurboTax I found the online version difficult to use. You are not able to see the actual tax forms like the older disc versions. This makes it more difficult to see and correct information. The worst part though is that the state tax forms were not ready when I finished. For some unknown reason there is a delay. It would be helpful for a better explanation of this delay and when the forms will be ready. Had I known this I would've filed the state taxes myself, without TT. They only give a "preview" at the end which is impossible to actually see. If you try to magnify it you can't scroll through it. Now I don't know if when the state forms are completed, if they will automatically be filed without me getting to review them. Not enough information was given.
Date published: 2023-01-25
Rated 3 out of 5 by from Usually no trouble Have used TurboTax for quite some time and it has always been easy to prepare and file my taxes. This year there are a lot of glitches and problems that they "will look into as quickly as possible" I filed my taxes, but still not able to print or mail the required documents that I need which will delay my return. Not impressed at all this year.
Date published: 2023-01-25
Rated 5 out of 5 by from TurboTax is great I'll tell all my friends about it. I love TurboTax have used it for years.
Date published: 2023-01-25
Rated 5 out of 5 by from Auick,efficient,thorough Easy to use. Added help aling the way if needed. I have used for 5 years now.
Date published: 2023-01-25
Rated 5 out of 5 by from Turbo Tas is great The CPA was great and professional and the process was fast and easy !
Date published: 2023-01-25
Rated 3 out of 5 by from Turbo tax has become more difficult to use I am a return user. Prior tax information is used but asked to edit forms adding to 1099 forms. Unable to obtain online help. For some reason the current format is confusing. Now I’m stuck trying to figure out how to print. I know you probably think I am a free user but I previously used the service prior to retirement and paid for turbo tax.
Date published: 2023-01-25
All TurboTax® Offerings Reviews - Page 1608
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Streamlined the process for filing taxes! Made filing my taxes so incredibly easy. I felt confident and they walked me through every step.
Date published: 2023-01-25
Rated 5 out of 5 by from Turbo Tax is a super product This is my 8th year in a row. It's so easy to use and for me to understand!
Date published: 2023-01-25
Rated 5 out of 5 by from Live turbo tax So helpful and knowledgeable helped me and made me feel secure.
Date published: 2023-01-25
Rated 5 out of 5 by from thank you. it was easy it was easy. i will use it again. a lot easier than i thought it would be.
Date published: 2023-01-25
Rated 2 out of 5 by from Don't like nine version of TurboTax I found the online version difficult to use. You are not able to see the actual tax forms like the older disc versions. This makes it more difficult to see and correct information. The worst part though is that the state tax forms were not ready when I finished. For some unknown reason there is a delay. It would be helpful for a better explanation of this delay and when the forms will be ready. Had I known this I would've filed the state taxes myself, without TT. They only give a "preview" at the end which is impossible to actually see. If you try to magnify it you can't scroll through it. Now I don't know if when the state forms are completed, if they will automatically be filed without me getting to review them. Not enough information was given.
Date published: 2023-01-25
Rated 3 out of 5 by from Usually no trouble Have used TurboTax for quite some time and it has always been easy to prepare and file my taxes. This year there are a lot of glitches and problems that they "will look into as quickly as possible" I filed my taxes, but still not able to print or mail the required documents that I need which will delay my return. Not impressed at all this year.
Date published: 2023-01-25
Rated 5 out of 5 by from TurboTax is great I'll tell all my friends about it. I love TurboTax have used it for years.
Date published: 2023-01-25
Rated 5 out of 5 by from Auick,efficient,thorough Easy to use. Added help aling the way if needed. I have used for 5 years now.
Date published: 2023-01-25
Rated 5 out of 5 by from Turbo Tas is great The CPA was great and professional and the process was fast and easy !
Date published: 2023-01-25
Rated 3 out of 5 by from Turbo tax has become more difficult to use I am a return user. Prior tax information is used but asked to edit forms adding to 1099 forms. Unable to obtain online help. For some reason the current format is confusing. Now I’m stuck trying to figure out how to print. I know you probably think I am a free user but I previously used the service prior to retirement and paid for turbo tax.
Date published: 2023-01-25
All TurboTax® Offerings Reviews - Page 1608