TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Read unbiased reviews from real TurboTax Deluxe customers. We’ll search 350+ deductions
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Rated 1 out of 5 by from A little scammy Unfortunately, I filed my taxes late for 2021. Turbotax still advertised and charged me the full amount to e-file State and Federal taxes, even though they don't offer e-file service after the deadline. In summary, Turbotax advertised and sold a product knowing the services being advertised/sold could not be fulfilled. Perhaps there's a disclaimer somewhere stating "Cannot fulfill advertised services after x date," but I could not locate.
Date published: 2023-04-24
Rated 2 out of 5 by from Forced pay for upgrade after 7 hours of work. The tax process was fairly straightforward and seemed to be accurate. But, then again what do I know about taxes. I'm a RN. I was finished with my return and then all the suddenly I was forced to pay for the Deluxe Version of Turbo Tax. You don't think I spent all that time just to say, oh I'm done with this and not going to pay. Apparently, Turbo Tax knows the answer and they force you to do it. Will I be back next year? Yes. Because, they seem to have the best game in town.
Date published: 2023-04-23
Rated 2 out of 5 by from Software too clunky. It is difficult to access help. The software is clunkier this year than in past years. Too many questions to wade through when completing 1099R Forms. If, after completing a 1099R form, I had to go back and update it,, I had to wade thorugh the same questions, I had previously answered. It was as if my answers were'nt rememberd. It seems like you're more interested in making the software look your other intuit products, even at the cost of functionality. We've been using TurboTax for twelve years, but I may switch next year, if the software become clunkier next yaer.
Date published: 2023-04-23
Rated 4 out of 5 by from Big help with my taxes This year my taxes were a bit more difficult and Turbo Tax helped a ton.
Date published: 2023-04-23
Rated 3 out of 5 by from Missing Indiana form The form needed to tell Indiana about foreign tax paid on foreign investments was missing, Form or Schedule 6.
Date published: 2023-04-23
Rated 5 out of 5 by from was great IT WAS VERY THROUGH,THEY DID GREAT WORK,I REALLY T
Date published: 2023-04-23
Rated 5 out of 5 by from The live service was just incredible!!! Stephaine from Turbotax was sooooooo helpful and knowledgeable! I would have never received a refund if wasn't for her noticing duplicate entries and self employment deductions!! I only called for a question and she stayed with me thru submittal! Best service ever!
Date published: 2023-04-23
Rated 3 out of 5 by from Great ! when entering the gross income it becomes confusing especially when you have to add multiple income and from different places.
Date published: 2023-04-23
Rated 3 out of 5 by from Great This program is great it helped me out so much when filing for my return.
Date published: 2023-04-23
Rated 5 out of 5 by from TURBOTAX IS AWESOME WE'VE USED TURBOTAX TO FILE OUR FEDERAL AND STATE TAX RETURNS FOR YEARS AND NEVER ENCOUNTERED ISSUES.
Date published: 2023-04-23
All TurboTax® Offerings Reviews - Page 636
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from A little scammy Unfortunately, I filed my taxes late for 2021. Turbotax still advertised and charged me the full amount to e-file State and Federal taxes, even though they don't offer e-file service after the deadline. In summary, Turbotax advertised and sold a product knowing the services being advertised/sold could not be fulfilled. Perhaps there's a disclaimer somewhere stating "Cannot fulfill advertised services after x date," but I could not locate.
Date published: 2023-04-24
Rated 2 out of 5 by from Forced pay for upgrade after 7 hours of work. The tax process was fairly straightforward and seemed to be accurate. But, then again what do I know about taxes. I'm a RN. I was finished with my return and then all the suddenly I was forced to pay for the Deluxe Version of Turbo Tax. You don't think I spent all that time just to say, oh I'm done with this and not going to pay. Apparently, Turbo Tax knows the answer and they force you to do it. Will I be back next year? Yes. Because, they seem to have the best game in town.
Date published: 2023-04-23
Rated 2 out of 5 by from Software too clunky. It is difficult to access help. The software is clunkier this year than in past years. Too many questions to wade through when completing 1099R Forms. If, after completing a 1099R form, I had to go back and update it,, I had to wade thorugh the same questions, I had previously answered. It was as if my answers were'nt rememberd. It seems like you're more interested in making the software look your other intuit products, even at the cost of functionality. We've been using TurboTax for twelve years, but I may switch next year, if the software become clunkier next yaer.
Date published: 2023-04-23
Rated 4 out of 5 by from Big help with my taxes This year my taxes were a bit more difficult and Turbo Tax helped a ton.
Date published: 2023-04-23
Rated 3 out of 5 by from Missing Indiana form The form needed to tell Indiana about foreign tax paid on foreign investments was missing, Form or Schedule 6.
Date published: 2023-04-23
Rated 5 out of 5 by from was great IT WAS VERY THROUGH,THEY DID GREAT WORK,I REALLY T
Date published: 2023-04-23
Rated 5 out of 5 by from The live service was just incredible!!! Stephaine from Turbotax was sooooooo helpful and knowledgeable! I would have never received a refund if wasn't for her noticing duplicate entries and self employment deductions!! I only called for a question and she stayed with me thru submittal! Best service ever!
Date published: 2023-04-23
Rated 3 out of 5 by from Great ! when entering the gross income it becomes confusing especially when you have to add multiple income and from different places.
Date published: 2023-04-23
Rated 3 out of 5 by from Great This program is great it helped me out so much when filing for my return.
Date published: 2023-04-23
Rated 5 out of 5 by from TURBOTAX IS AWESOME WE'VE USED TURBOTAX TO FILE OUR FEDERAL AND STATE TAX RETURNS FOR YEARS AND NEVER ENCOUNTERED ISSUES.
Date published: 2023-04-23
All TurboTax® Offerings Reviews - Page 636