TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 1 out of 5 by from Sucks Constantly up charging. Very difficult to find how to opt out of the upcharges for the 10th time and submit the tax return. Used to be different a few years ago but Turbotax has gone down hill. I've always used Turbotax but this will be the last time I ever use them. 1/10 Do not recommend
Date published: 2021-05-18
Rated 2 out of 5 by from New Changes Make Filing by Mail Difficult. Every year together with my adult son we complete his taxes with Turbo Tax. We often file his state return by mail. This year when we attempted this we were cycled and made to enter a credit card information and paid $25 for the electronic filing when all we wanted was to mail in his return. We were allowed to mail a voucher linking his payment check to the electronically filed return.
Date published: 2021-05-18
Rated 1 out of 5 by from Costs $230 and doesn't allow e-file For the past three years this service has crapped out at the very last step and won't allow me to e-file! totally ridiculous!!
Date published: 2021-05-18
Rated 5 out of 5 by from THE BEST So easy and fast! I will use again next year. Virtual assistant was helpful!
Date published: 2021-05-18
Rated 5 out of 5 by from Turbo TAX is AWESOME!!!! Loved turbotax it was very simple and if I did have a question I just clicked on the little box and it explained it. It was a very easy return and filing was simple also!!!! Also it was FREE !!!!
Date published: 2021-05-18
Rated 3 out of 5 by from Not free You say it’s free and encourage to get more back to only turn around and take half of my return.
Date published: 2021-05-18
Rated 5 out of 5 by from Turbo tax is easy great experience overall. Very easy to use and helpful.
Date published: 2021-05-18
Rated 5 out of 5 by from Excellent product! This was a very simple process and I'm grateful for this service!
Date published: 2021-05-18
Rated 3 out of 5 by from Same Issues, Year Over Year I question if the software developers and accountants actually use TurboTax to file their own taxes, because if they did, I would suspect the reoccurring annoyances and poor functionality would be corrected. 1. Functionality and benefit of the help center and FAQs seems to be less and less each year. Been relying more on Google searches. 2. Most people have multiple monitors at their homes and I move windows around based on what I'm reviewing to complete data entry. Your popups only open on the main display rather than the monitor where I've moved the TurboTax window. 3. After I've completed the interviews and I'm only going back to check certain sections, even though I select "I'll choose what I work on", you still have to page through the interview again and confirm previously answered questions and several that you have to answer again which weren't retained from your initial pass. Example: Vehicle Expenses ... I just want to doublecheck the mileage totals I entered, not page through 7 asked and answered screens. 4. Numerous topics contain questions where TurboTax should know the answer and prepopulate, especially when the customer has used TurboTax the prior 20+ years. Example: NOLs, carryforwards, etc. I have to search prior year tax forms numerous times to complete the current year return. 5. By the time you finish all the interviews and enter all your data, you're ready to be done (I complete 3 returns each year, personal and 2 businesses). It's frustrating having to muddy through all the questions after final review just to get to the point of e-filing. I live and work in Texas, yet had to go through 2 screens to skip state taxes. TurboTax should recognize this and skip it for you. In addition, several of the post-review Q&A could be asked at the beginning to make exiting less painful. 6. I've worked on taxes the last 2 weekends, checking and rechecking to make sure I got everything entered (again doing 3 returns). So, I open TurboTax the evening of the tax deadline to e-file my taxes and TurboTax performs a software update which requires me to re-enter an activation key from an online purchase 5 months ago ... REALLY? I'm traveling, so I had to call my wife and waste 20 minutes having her dig up records of an electronic purchase so I could continue with the process. Icing on the cake!
Date published: 2021-05-18
Rated 4 out of 5 by from Turbo tax Good helpful very easy to use. Would recommend to others.
Date published: 2021-05-18
All TurboTax® Offerings Reviews - Page 259
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from Sucks Constantly up charging. Very difficult to find how to opt out of the upcharges for the 10th time and submit the tax return. Used to be different a few years ago but Turbotax has gone down hill. I've always used Turbotax but this will be the last time I ever use them. 1/10 Do not recommend
Date published: 2021-05-18
Rated 2 out of 5 by from New Changes Make Filing by Mail Difficult. Every year together with my adult son we complete his taxes with Turbo Tax. We often file his state return by mail. This year when we attempted this we were cycled and made to enter a credit card information and paid $25 for the electronic filing when all we wanted was to mail in his return. We were allowed to mail a voucher linking his payment check to the electronically filed return.
Date published: 2021-05-18
Rated 1 out of 5 by from Costs $230 and doesn't allow e-file For the past three years this service has crapped out at the very last step and won't allow me to e-file! totally ridiculous!!
Date published: 2021-05-18
Rated 5 out of 5 by from THE BEST So easy and fast! I will use again next year. Virtual assistant was helpful!
Date published: 2021-05-18
Rated 5 out of 5 by from Turbo TAX is AWESOME!!!! Loved turbotax it was very simple and if I did have a question I just clicked on the little box and it explained it. It was a very easy return and filing was simple also!!!! Also it was FREE !!!!
Date published: 2021-05-18
Rated 3 out of 5 by from Not free You say it’s free and encourage to get more back to only turn around and take half of my return.
Date published: 2021-05-18
Rated 5 out of 5 by from Turbo tax is easy great experience overall. Very easy to use and helpful.
Date published: 2021-05-18
Rated 5 out of 5 by from Excellent product! This was a very simple process and I'm grateful for this service!
Date published: 2021-05-18
Rated 3 out of 5 by from Same Issues, Year Over Year I question if the software developers and accountants actually use TurboTax to file their own taxes, because if they did, I would suspect the reoccurring annoyances and poor functionality would be corrected. 1. Functionality and benefit of the help center and FAQs seems to be less and less each year. Been relying more on Google searches. 2. Most people have multiple monitors at their homes and I move windows around based on what I'm reviewing to complete data entry. Your popups only open on the main display rather than the monitor where I've moved the TurboTax window. 3. After I've completed the interviews and I'm only going back to check certain sections, even though I select "I'll choose what I work on", you still have to page through the interview again and confirm previously answered questions and several that you have to answer again which weren't retained from your initial pass. Example: Vehicle Expenses ... I just want to doublecheck the mileage totals I entered, not page through 7 asked and answered screens. 4. Numerous topics contain questions where TurboTax should know the answer and prepopulate, especially when the customer has used TurboTax the prior 20+ years. Example: NOLs, carryforwards, etc. I have to search prior year tax forms numerous times to complete the current year return. 5. By the time you finish all the interviews and enter all your data, you're ready to be done (I complete 3 returns each year, personal and 2 businesses). It's frustrating having to muddy through all the questions after final review just to get to the point of e-filing. I live and work in Texas, yet had to go through 2 screens to skip state taxes. TurboTax should recognize this and skip it for you. In addition, several of the post-review Q&A could be asked at the beginning to make exiting less painful. 6. I've worked on taxes the last 2 weekends, checking and rechecking to make sure I got everything entered (again doing 3 returns). So, I open TurboTax the evening of the tax deadline to e-file my taxes and TurboTax performs a software update which requires me to re-enter an activation key from an online purchase 5 months ago ... REALLY? I'm traveling, so I had to call my wife and waste 20 minutes having her dig up records of an electronic purchase so I could continue with the process. Icing on the cake!
Date published: 2021-05-18
Rated 4 out of 5 by from Turbo tax Good helpful very easy to use. Would recommend to others.
Date published: 2021-05-18
All TurboTax® Offerings Reviews - Page 259