TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Rated 2 out of 5 by from not as good as it used to be Hi. I have used TT for decades. I do know that the tax code has been getting more and more complicated....but the TT application is much more difficult to use these days and I seem to be constantly running into glitches where the input is missing or does some weird self-correcting [inaccurately] gymnastics that takes hours to correct. Bottom line is that more user testing may be needed before the release, or maybe some code pulled out and completely rewritten/streamlined. Also, using your interview process...more information/definition/background on the questions and how the answers are being used/needed would help...the user interface should be less IRS speak and more layman friendly....otherwise, why would I use TT?
Date published: 2022-04-08
Rated 3 out of 5 by from Reliable but bloated There are so many excess screens and offers that it gets annoying since this is a paid service. Even the extra offers I can understand but regular “check in” screens and boring animations just prolong what should be a simple and quick process. We’ve used this product for years and each year it seems to be worse in this way, but it is reliable so we keep coming back.
Date published: 2022-04-08
Rated 1 out of 5 by from Online version is terrible Used TurboTax desktop version in the past. Online version has less features and not as easy to get around. Was unable to import some forms, K-1 for example. Spent over two hours on the phone with your representatives (who knew less about TurboTax than I do) to figure out the online version cannot import K-1 forms.
Date published: 2022-04-08
Rated 5 out of 5 by from The Best! Easy, fast and free. A great tool if you are a student and don't have much to report.
Date published: 2022-04-08
Rated 5 out of 5 by from As usual, easy to use and very helpfull Been using Turbotax for over a decade. No plan to change.
Date published: 2022-04-08
Rated 5 out of 5 by from Good experience. Easy to use, provided the assistance that was needed.
Date published: 2022-04-08
Rated 5 out of 5 by from Turbo was great My turbo tax expert was very good . give her more money, thanks
Date published: 2022-04-08
Rated 5 out of 5 by from Easy to use I use Turbo Tax every year and I never have been audited.
Date published: 2022-04-08
Rated 5 out of 5 by from very good response time for getting help was very quick and accurate
Date published: 2022-04-08
Rated 5 out of 5 by from turbo always give money back I got the chance to talk with the assistant and he look like a very nice guy
Date published: 2022-04-08
All TurboTax® Offerings Reviews - Page 2395
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from not as good as it used to be Hi. I have used TT for decades. I do know that the tax code has been getting more and more complicated....but the TT application is much more difficult to use these days and I seem to be constantly running into glitches where the input is missing or does some weird self-correcting [inaccurately] gymnastics that takes hours to correct. Bottom line is that more user testing may be needed before the release, or maybe some code pulled out and completely rewritten/streamlined. Also, using your interview process...more information/definition/background on the questions and how the answers are being used/needed would help...the user interface should be less IRS speak and more layman friendly....otherwise, why would I use TT?
Date published: 2022-04-08
Rated 3 out of 5 by from Reliable but bloated There are so many excess screens and offers that it gets annoying since this is a paid service. Even the extra offers I can understand but regular “check in” screens and boring animations just prolong what should be a simple and quick process. We’ve used this product for years and each year it seems to be worse in this way, but it is reliable so we keep coming back.
Date published: 2022-04-08
Rated 1 out of 5 by from Online version is terrible Used TurboTax desktop version in the past. Online version has less features and not as easy to get around. Was unable to import some forms, K-1 for example. Spent over two hours on the phone with your representatives (who knew less about TurboTax than I do) to figure out the online version cannot import K-1 forms.
Date published: 2022-04-08
Rated 5 out of 5 by from The Best! Easy, fast and free. A great tool if you are a student and don't have much to report.
Date published: 2022-04-08
Rated 5 out of 5 by from As usual, easy to use and very helpfull Been using Turbotax for over a decade. No plan to change.
Date published: 2022-04-08
Rated 5 out of 5 by from Good experience. Easy to use, provided the assistance that was needed.
Date published: 2022-04-08
Rated 5 out of 5 by from Turbo was great My turbo tax expert was very good . give her more money, thanks
Date published: 2022-04-08
Rated 5 out of 5 by from Easy to use I use Turbo Tax every year and I never have been audited.
Date published: 2022-04-08
Rated 5 out of 5 by from very good response time for getting help was very quick and accurate
Date published: 2022-04-08
Rated 5 out of 5 by from turbo always give money back I got the chance to talk with the assistant and he look like a very nice guy
Date published: 2022-04-08
All TurboTax® Offerings Reviews - Page 2395