TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

(4.4/5 | 65147 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Turbo Tax was so easy!!!! Very easy steps to follow and computer friendly. Will use again
Date published: 2021-05-12
Rated 5 out of 5 by from TurboTax is quick and easy! Love it! TurboTax was very self explanatory and descriptive in parts that you may question yourself on. Very easy process. Glad I used it.
Date published: 2021-05-12
Rated 5 out of 5 by from Turbo Tax Live Premier is pricey but a great tool I engaged with a Turbo Tax Financial Expert, Kyra. I used the Live Chat option and was able to connect with her quickly. I used the "call back" option and only had to wait less than 1 minute. Great feature! I like how detailed the tool is and how it gives you options and descriptions to help you. Worth the money!
Date published: 2021-05-12
Rated 5 out of 5 by from quick! TurboTax is super easy and quick. It doesn't stress me out and guides you through everything you need.
Date published: 2021-05-12
Rated 5 out of 5 by from TurboTax makes things so easy. I have been using TurboTax for over 20 years. It is a huge timesaver to be able to automatically carry information over from year to year.
Date published: 2021-05-12
Rated 5 out of 5 by from TurboTax is the best I use Turbo Tax every year, so easy to use, love it!
Date published: 2021-05-12
Rated 2 out of 5 by from Please support Chromebook in For 2021 TurboTax is fine for what it is but I'd prefer to use a Web Based version on a Chromebook.
Date published: 2021-05-12
Rated 5 out of 5 by from TurboTax is awesome Turbotax is an amazing product. I know a little about taxes, but Turbotax makes it easy for anyone and everyone to file their own taxes.
Date published: 2021-05-12
Rated 2 out of 5 by from I wouldn't recommend this product I used Turbo Tax because it was advertised as being free for military personnel. Once I began using the product, it was seemingly easy to use; however, I noticed my NJ taxes were extremely high for a return. I reached out to a representative who understood my concern and realized that because I was located in Germany for the past three years but identified NJ as my home of record, I may have been considered as a Non Resident based on NJ tax laws. She stated she was unsure but would contact a CPA and get back to me. A week passed and she never returned my call nor did I hear from a CPA. I upgraded to the Turbo Tax Live for $80 just to receive assistance and intended to use it up until 3 May so it would be free. I had to call back since no one returned my call and the next representative and CPA I spoke to seemed helpful but the information she mentioned she would email me, I never received. At this point, it was after 3 May and I realized I would have to pay for this program because no one was being helpful. I tried to call back one last time to see if someone could help me and I explained that the last CPA stated I would have to file a 1040 NR for NJ based on the NJ tax laws that she read. She was supposed to send me a link that would take me straight to the page in Turbo Tax but she never emailed me. This new representative stated that I needed to sign up for Sprintax and file my 1040 NR via that program. I explained to her that I was military and none of the options on Sprintax applied. She provided me with the link to Sprintax again and general information on filing taxes as a military member. None of the representatives were helpful with my situation. This is unfortunate because this program is advertised as free for military personnel so I thought it would be military friendly and understand the many different situations that pertain to military personnel. I would like to request a refund for the product because it was not helpful in my situation and I ended up googling situations in order to figure it out.
Date published: 2021-05-12
Rated 1 out of 5 by from Not worth the money The charitable contribution section and the K-1 section are poorly designed. Getting turbotax to take the updates in the review and filing portion of the program took longer than the return itself. I have used TurboTax for the last 10+ years. The 2020 year will be my last.
Date published: 2021-05-12
All TurboTax® Offerings Reviews - Page 2395
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax was so easy!!!! Very easy steps to follow and computer friendly. Will use again
Date published: 2021-05-12
Rated 5 out of 5 by from TurboTax is quick and easy! Love it! TurboTax was very self explanatory and descriptive in parts that you may question yourself on. Very easy process. Glad I used it.
Date published: 2021-05-12
Rated 5 out of 5 by from Turbo Tax Live Premier is pricey but a great tool I engaged with a Turbo Tax Financial Expert, Kyra. I used the Live Chat option and was able to connect with her quickly. I used the "call back" option and only had to wait less than 1 minute. Great feature! I like how detailed the tool is and how it gives you options and descriptions to help you. Worth the money!
Date published: 2021-05-12
Rated 5 out of 5 by from quick! TurboTax is super easy and quick. It doesn't stress me out and guides you through everything you need.
Date published: 2021-05-12
Rated 5 out of 5 by from TurboTax makes things so easy. I have been using TurboTax for over 20 years. It is a huge timesaver to be able to automatically carry information over from year to year.
Date published: 2021-05-12
Rated 5 out of 5 by from TurboTax is the best I use Turbo Tax every year, so easy to use, love it!
Date published: 2021-05-12
Rated 2 out of 5 by from Please support Chromebook in For 2021 TurboTax is fine for what it is but I'd prefer to use a Web Based version on a Chromebook.
Date published: 2021-05-12
Rated 5 out of 5 by from TurboTax is awesome Turbotax is an amazing product. I know a little about taxes, but Turbotax makes it easy for anyone and everyone to file their own taxes.
Date published: 2021-05-12
Rated 2 out of 5 by from I wouldn't recommend this product I used Turbo Tax because it was advertised as being free for military personnel. Once I began using the product, it was seemingly easy to use; however, I noticed my NJ taxes were extremely high for a return. I reached out to a representative who understood my concern and realized that because I was located in Germany for the past three years but identified NJ as my home of record, I may have been considered as a Non Resident based on NJ tax laws. She stated she was unsure but would contact a CPA and get back to me. A week passed and she never returned my call nor did I hear from a CPA. I upgraded to the Turbo Tax Live for $80 just to receive assistance and intended to use it up until 3 May so it would be free. I had to call back since no one returned my call and the next representative and CPA I spoke to seemed helpful but the information she mentioned she would email me, I never received. At this point, it was after 3 May and I realized I would have to pay for this program because no one was being helpful. I tried to call back one last time to see if someone could help me and I explained that the last CPA stated I would have to file a 1040 NR for NJ based on the NJ tax laws that she read. She was supposed to send me a link that would take me straight to the page in Turbo Tax but she never emailed me. This new representative stated that I needed to sign up for Sprintax and file my 1040 NR via that program. I explained to her that I was military and none of the options on Sprintax applied. She provided me with the link to Sprintax again and general information on filing taxes as a military member. None of the representatives were helpful with my situation. This is unfortunate because this program is advertised as free for military personnel so I thought it would be military friendly and understand the many different situations that pertain to military personnel. I would like to request a refund for the product because it was not helpful in my situation and I ended up googling situations in order to figure it out.
Date published: 2021-05-12
Rated 1 out of 5 by from Not worth the money The charitable contribution section and the K-1 section are poorly designed. Getting turbotax to take the updates in the review and filing portion of the program took longer than the return itself. I have used TurboTax for the last 10+ years. The 2020 year will be my last.
Date published: 2021-05-12
All TurboTax® Offerings Reviews - Page 2395