TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Student
Rated 5 out of 5 by from Turbo Tax makes life easier! Simple, Direct, Easy to use. Love it's free! Try it you will like it!
Date published: 2021-04-26
Rated 5 out of 5 by from You keep getting better! You guys keep making filing my taxes easy and stress free! Thanks so much!
Date published: 2021-04-26
Rated 4 out of 5 by from Very Good But Some Annoying Bugs Overall the software is very good and works pretty well. However, I encountered repeated problems with e-filing the returns, and it appears that several others have had the same experience. I prepared 4 separate returns for adult members of my extended family. In all but one of the returns, the state and federal electronic filings were rejected because of an alleged mismatch between 2019 AGI and the IRS records. In each instance, I had a copy of the 2019 return and the information that I entered was correct (and for one of them, I even obtained an IRS transcript to verify the accuracy). I had to call customer support to get a work-around (ultimately entering $0 for AGI) to get them accepted. Clearly, there is a problem between the software and IRS records that prevented the e-filing, and this problem needs to be resolved so that others don't incur the same filing impediments.
Date published: 2021-04-26
Rated 1 out of 5 by from Turbotax failed to connect Morgan Stanley Connect Turbotax is saying it supports to import data from Morgan Stanley Stock Plan Connect, but apparently it does not. There is a serve bug that the error message is saying the username/password is incorrect if try to connect to Morgan Stanley Stock Plan Connect. Note, the username/password is really correct, and confirmed that it is just Turbotax's bug. From Internet, we can see the issue exists from 2019, and continues in 2020. Hopefully Turboxtax team can fix the issue as soon as possible.
Date published: 2021-04-26
Rated 5 out of 5 by from Great service as usual!! Very helpful, the in person help caught a mistake I made and was worth every penny!
Date published: 2021-04-26
Rated 5 out of 5 by from Great Program! I have two businesses and it's so easy to use TurboTax!
Date published: 2021-04-26
Rated 5 out of 5 by from Was so much better than I expected! I was dreading doing taxes but Turbo tax made it easy, this was great will use every year!
Date published: 2021-04-26
Rated 3 out of 5 by from Good product but have privacy concerns I like the product but I don't like the fact that Intuit has my personal tax information stored in some database in the cloud and the fact that Intuit does not give me the option to keep my information out of the database.
Date published: 2021-04-26
Rated 5 out of 5 by from Totally Seamless This whole process was great! I have used Turbo Tax in the past and decided to go with the Full Service option this year and was very pleased with my experience. Filing took only a few days and with no complications. Walter was quick to respond, and was very adaptable to my schedule as well as the different time zones we were in.
Date published: 2021-04-26
Rated 5 out of 5 by from Easy awesome! The steps were made easy with clear and simple instructions.
Date published: 2021-04-26
All TurboTax® Offerings Reviews - Page 2239
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Turbo Tax makes life easier! Simple, Direct, Easy to use. Love it's free! Try it you will like it!
Date published: 2021-04-26
Rated 5 out of 5 by from You keep getting better! You guys keep making filing my taxes easy and stress free! Thanks so much!
Date published: 2021-04-26
Rated 4 out of 5 by from Very Good But Some Annoying Bugs Overall the software is very good and works pretty well. However, I encountered repeated problems with e-filing the returns, and it appears that several others have had the same experience. I prepared 4 separate returns for adult members of my extended family. In all but one of the returns, the state and federal electronic filings were rejected because of an alleged mismatch between 2019 AGI and the IRS records. In each instance, I had a copy of the 2019 return and the information that I entered was correct (and for one of them, I even obtained an IRS transcript to verify the accuracy). I had to call customer support to get a work-around (ultimately entering $0 for AGI) to get them accepted. Clearly, there is a problem between the software and IRS records that prevented the e-filing, and this problem needs to be resolved so that others don't incur the same filing impediments.
Date published: 2021-04-26
Rated 1 out of 5 by from Turbotax failed to connect Morgan Stanley Connect Turbotax is saying it supports to import data from Morgan Stanley Stock Plan Connect, but apparently it does not. There is a serve bug that the error message is saying the username/password is incorrect if try to connect to Morgan Stanley Stock Plan Connect. Note, the username/password is really correct, and confirmed that it is just Turbotax's bug. From Internet, we can see the issue exists from 2019, and continues in 2020. Hopefully Turboxtax team can fix the issue as soon as possible.
Date published: 2021-04-26
Rated 5 out of 5 by from Great service as usual!! Very helpful, the in person help caught a mistake I made and was worth every penny!
Date published: 2021-04-26
Rated 5 out of 5 by from Great Program! I have two businesses and it's so easy to use TurboTax!
Date published: 2021-04-26
Rated 5 out of 5 by from Was so much better than I expected! I was dreading doing taxes but Turbo tax made it easy, this was great will use every year!
Date published: 2021-04-26
Rated 3 out of 5 by from Good product but have privacy concerns I like the product but I don't like the fact that Intuit has my personal tax information stored in some database in the cloud and the fact that Intuit does not give me the option to keep my information out of the database.
Date published: 2021-04-26
Rated 5 out of 5 by from Totally Seamless This whole process was great! I have used Turbo Tax in the past and decided to go with the Full Service option this year and was very pleased with my experience. Filing took only a few days and with no complications. Walter was quick to respond, and was very adaptable to my schedule as well as the different time zones we were in.
Date published: 2021-04-26
Rated 5 out of 5 by from Easy awesome! The steps were made easy with clear and simple instructions.
Date published: 2021-04-26
All TurboTax® Offerings Reviews - Page 2239