TURBOTAX CUSTOMER REVIEWS

TurboTax CD/Download Reviews

Read unbiased reviews from real TurboTax CD/Download customers and learn why
TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Paulette was so helpful! Paulette was extremely helpful in helping me with my taxes. She noticed an issue from last year, and also guided me to correct it - doing what was right + getting me the best possible return. I would strongly recommend using her again in the future.
Date published: 2023-03-16
Rated 5 out of 5 by from Turbo Tax Works This tool is easy to use and if there is a problem. they will help you!
Date published: 2023-03-16
Rated 4 out of 5 by from too exspensive Great product. Not worth the money. This will be the last year i am using this service. They have double their price every year for several years in a row. this year I paid 350$ for what is a free process (we already paid the government to write all the forms!)
Date published: 2023-03-16
Rated 3 out of 5 by from Good generally, but had major problems e-filing I had problems with correctly dealing with a sale of an investment property. The biggest problem was with e-filing. I had two attempts rejected for AGI and/or pin verification. One expert I talked to suggested setting my wife's AGI to zero (even though we filed jointly) - that did not work. I went to the IRS website and confirmed that my AGI matched what the IRS had in its records. I have been thoroughly confused about the pin used for e-filing. I did not have a pin in 2021, so I had left it blank. Turbo Tax inserted 5 digit #s in the e-file ID screen (no idea where those came from). Suspecting that was the problem I got pins for my wife and I from the IRS website, and included that in my return. However, those pins were 6 digit #'s and did not fit the five digit format of the e-file ID pin! The specialists at Turbo Tax could not help here at all. I am still struggling with it and may have to resort to printing and paper filing. Not good after paying $25 for the State filing (I will seek a refund if my next attempt at e-filing fails).
Date published: 2023-03-16
Rated 5 out of 5 by from TURBO TAX IS THE BEST I WOULD RECOMMEND IT TO ANYONE WHO HAS TROUBLE WITH THEIR TAXES
Date published: 2023-03-16
Rated 1 out of 5 by from Terrible experience, hidden fees, and unnecessary TurboTax is overly complicates the process of having to submit taxes. They make it seem more complicated than it is, force you to pay fees for mundane processes, and try to add extra fees at every turn.
Date published: 2023-03-16
Rated 5 out of 5 by from Turbo Tax was easy to use Have been using Turbo Tax for several years and transfer is easy
Date published: 2023-03-16
Rated 5 out of 5 by from My tax I was quite nice and easy to prepare. I like the menus and navigation pages.
Date published: 2023-03-16
Rated 5 out of 5 by from The Best out there I've used several different tax services over the years and TurboTax consistently delivers the most efficient, user-friendly, informative service there is when preparing my Federal Tax Returns. Well worth the price for Premium and Max (Audit) protection.
Date published: 2023-03-16
Rated 5 out of 5 by from Turbo Tax - Keeping things simple ! Taxes are always a bit confusing but Turbo tax UX Design is a big asset in keeping things simple.
Date published: 2023-03-16
All TurboTax® Offerings Reviews - Page 374
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Paulette was so helpful! Paulette was extremely helpful in helping me with my taxes. She noticed an issue from last year, and also guided me to correct it - doing what was right + getting me the best possible return. I would strongly recommend using her again in the future.
Date published: 2023-03-16
Rated 5 out of 5 by from Turbo Tax Works This tool is easy to use and if there is a problem. they will help you!
Date published: 2023-03-16
Rated 4 out of 5 by from too exspensive Great product. Not worth the money. This will be the last year i am using this service. They have double their price every year for several years in a row. this year I paid 350$ for what is a free process (we already paid the government to write all the forms!)
Date published: 2023-03-16
Rated 3 out of 5 by from Good generally, but had major problems e-filing I had problems with correctly dealing with a sale of an investment property. The biggest problem was with e-filing. I had two attempts rejected for AGI and/or pin verification. One expert I talked to suggested setting my wife's AGI to zero (even though we filed jointly) - that did not work. I went to the IRS website and confirmed that my AGI matched what the IRS had in its records. I have been thoroughly confused about the pin used for e-filing. I did not have a pin in 2021, so I had left it blank. Turbo Tax inserted 5 digit #s in the e-file ID screen (no idea where those came from). Suspecting that was the problem I got pins for my wife and I from the IRS website, and included that in my return. However, those pins were 6 digit #'s and did not fit the five digit format of the e-file ID pin! The specialists at Turbo Tax could not help here at all. I am still struggling with it and may have to resort to printing and paper filing. Not good after paying $25 for the State filing (I will seek a refund if my next attempt at e-filing fails).
Date published: 2023-03-16
Rated 5 out of 5 by from TURBO TAX IS THE BEST I WOULD RECOMMEND IT TO ANYONE WHO HAS TROUBLE WITH THEIR TAXES
Date published: 2023-03-16
Rated 1 out of 5 by from Terrible experience, hidden fees, and unnecessary TurboTax is overly complicates the process of having to submit taxes. They make it seem more complicated than it is, force you to pay fees for mundane processes, and try to add extra fees at every turn.
Date published: 2023-03-16
Rated 5 out of 5 by from Turbo Tax was easy to use Have been using Turbo Tax for several years and transfer is easy
Date published: 2023-03-16
Rated 5 out of 5 by from My tax I was quite nice and easy to prepare. I like the menus and navigation pages.
Date published: 2023-03-16
Rated 5 out of 5 by from The Best out there I've used several different tax services over the years and TurboTax consistently delivers the most efficient, user-friendly, informative service there is when preparing my Federal Tax Returns. Well worth the price for Premium and Max (Audit) protection.
Date published: 2023-03-16
Rated 5 out of 5 by from Turbo Tax - Keeping things simple ! Taxes are always a bit confusing but Turbo tax UX Design is a big asset in keeping things simple.
Date published: 2023-03-16
All TurboTax® Offerings Reviews - Page 374