TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Had to Correct Tax "Expert" The product itself is strong. For the most part the interface is easy to use, and allows the user to efficiently complete tax preparation themselves. My principle complaint is with the Live CPA help. I spent an hour on the phone with a Tax "Expert" (Seven years experience, apparently) over a single section of my taxes (Rental deductions...depreciation and vehicle deductions specifically) and was told to enter incorrect information multiple times. Mind you they did not know they were telling me wrong, they were ignorant to the calculations and believed they were providing correct guidance at the time. As an example, I sold my vehicle last year and we were working through the section where a business asset gain or loss is calculated based on the proportion of time the asset (vehicle) was used for business. I explained to the CPA that I only used it for business a very small portion of the time, but I was told to multiply the gross sales price by .75 and enter that as the business portion of the sale. I was baffled, as that implied that the vehicle was used 75% of the time for business over its life, and tried to explain that would grossly overstate the business use of the vehicle. After pressing the "Expert" further I found out the number (.75) the "Expert" was quoting me was FROM THE EXAMPLE IN THE USER INTERFACE WHERE A FICTIONAL FILER HAS A VEHICLE THAT IS USED FOR BUISNESS 75% OF THE TIME! That demonstrated to me that the CPA advising me had no idea what they were talking about (for this section, at least) and was in no position to be giving me advice. This was quite honestly embarrassing. The only reason I did not seek a refund on these services is that the Expert that provided my final review before filing was more knowledgeable. I can say with confidence I will NOT be paying for Live Tax Advice ($189) in the future because of this. If I run into a complex situation that I do not believe I can handle myself and need tax advice in the future I will find a well reviewed, knowledgeable CPA.
Date published: 2022-02-20
Rated 5 out of 5 by from Every Year gets easier! I've used TurboTax for the last few years for my self employment taxes. It's thorough and efficient and doesn't miss a thing. Thanks for the stress-free filing!
Date published: 2022-02-20
Rated 5 out of 5 by from Easy Very easy and convenient something is better thank nothing
Date published: 2022-02-20
Rated 5 out of 5 by from LOVE TURBO TAX IT WAS SUPER EASY AND QUICK. JUST FOLLOW ALONG AND ANSWER THE QUESTIONS
Date published: 2022-02-20
Rated 5 out of 5 by from Turbotax is awesome First time using TurboTax and it was very easy to use. I like how it shows me step by step how to my taxes.Thanks so much TurboTax
Date published: 2022-02-20
Rated 5 out of 5 by from Awesome help Really great service. Thumbs up to Micheal who helped my step by step!
Date published: 2022-02-20
Rated 5 out of 5 by from Turbo is good I like turbotax a lot and would recommend them and they or fast
Date published: 2022-02-20
Rated 5 out of 5 by from turbo tax is user friendly Every year the turbo tax program seems to get more user friendly
Date published: 2022-02-20
Rated 5 out of 5 by from Great place to file taxes I've always had the same experience with TurboTax.
Date published: 2022-02-20
Rated 5 out of 5 by from Turbo tax is awesome Been using for years, always reliable, recommend for everyone
Date published: 2022-02-20
All TurboTax® Offerings Reviews - Page 9904
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Had to Correct Tax "Expert" The product itself is strong. For the most part the interface is easy to use, and allows the user to efficiently complete tax preparation themselves. My principle complaint is with the Live CPA help. I spent an hour on the phone with a Tax "Expert" (Seven years experience, apparently) over a single section of my taxes (Rental deductions...depreciation and vehicle deductions specifically) and was told to enter incorrect information multiple times. Mind you they did not know they were telling me wrong, they were ignorant to the calculations and believed they were providing correct guidance at the time. As an example, I sold my vehicle last year and we were working through the section where a business asset gain or loss is calculated based on the proportion of time the asset (vehicle) was used for business. I explained to the CPA that I only used it for business a very small portion of the time, but I was told to multiply the gross sales price by .75 and enter that as the business portion of the sale. I was baffled, as that implied that the vehicle was used 75% of the time for business over its life, and tried to explain that would grossly overstate the business use of the vehicle. After pressing the "Expert" further I found out the number (.75) the "Expert" was quoting me was FROM THE EXAMPLE IN THE USER INTERFACE WHERE A FICTIONAL FILER HAS A VEHICLE THAT IS USED FOR BUISNESS 75% OF THE TIME! That demonstrated to me that the CPA advising me had no idea what they were talking about (for this section, at least) and was in no position to be giving me advice. This was quite honestly embarrassing. The only reason I did not seek a refund on these services is that the Expert that provided my final review before filing was more knowledgeable. I can say with confidence I will NOT be paying for Live Tax Advice ($189) in the future because of this. If I run into a complex situation that I do not believe I can handle myself and need tax advice in the future I will find a well reviewed, knowledgeable CPA.
Date published: 2022-02-20
Rated 5 out of 5 by from Every Year gets easier! I've used TurboTax for the last few years for my self employment taxes. It's thorough and efficient and doesn't miss a thing. Thanks for the stress-free filing!
Date published: 2022-02-20
Rated 5 out of 5 by from Easy Very easy and convenient something is better thank nothing
Date published: 2022-02-20
Rated 5 out of 5 by from LOVE TURBO TAX IT WAS SUPER EASY AND QUICK. JUST FOLLOW ALONG AND ANSWER THE QUESTIONS
Date published: 2022-02-20
Rated 5 out of 5 by from Turbotax is awesome First time using TurboTax and it was very easy to use. I like how it shows me step by step how to my taxes.Thanks so much TurboTax
Date published: 2022-02-20
Rated 5 out of 5 by from Awesome help Really great service. Thumbs up to Micheal who helped my step by step!
Date published: 2022-02-20
Rated 5 out of 5 by from Turbo is good I like turbotax a lot and would recommend them and they or fast
Date published: 2022-02-20
Rated 5 out of 5 by from turbo tax is user friendly Every year the turbo tax program seems to get more user friendly
Date published: 2022-02-20
Rated 5 out of 5 by from Great place to file taxes I've always had the same experience with TurboTax.
Date published: 2022-02-20
Rated 5 out of 5 by from Turbo tax is awesome Been using for years, always reliable, recommend for everyone
Date published: 2022-02-20
All TurboTax® Offerings Reviews - Page 9904